We’ll only take orders when we know we have stock available. So once it’s submitted and successfully processed, your order will be sent. Expected delivery timeframes are specified in the confirmation email you’ll receive after submitting your order.
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rotor wrote:Yannick, I pre-ordered a black 32gig iPhone 5. I'm in inner Melbourne.
Apparently, this was the most popular request.....do you expect these phones will be shipped in the first week of availability?
I'd hate to have pre-ordered and still be waiting a week after Sept 21, only to find stocks in the local Telstra shops.
Please refer to your email for expected delivery dates. I got this in my email:
This phone has not yet been released and is available for pre-order only. Expected release date is 21 September.
Your pre-order will be processed immediately and we'll start delivering orders from 21 September.
Once shipped, you should receive your order within 2 business days in metro areas and within 5 business days in regional areas.
You will need to show appropriate photo identification at the time of delivery.
A customer service representative may contact you regarding any questions we have about your order.
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BarryHoney wrote:
I honestly cannot believe we cannot collect in store, it can't be that hard (Optus are offering it!?!) and surely it's easier for Telstra than delivering. The phone is released on a Friday, that means (if there is stock in stores like JB, etc) us loyal Telstra users have to watch others just collect their phone from a shop - angrily waiting for the postman to get it to us by Tuesday (most likely Wednesday) at best!
Please re-think this non-store collection policy!
I'm sure your feedback will be taken into consideration for the next iPhone Release 
B.
rotor wrote:Hi Ben,
Yes I read that in my email, but you'll note that is says FROM 21st September. Could be the second week in October!
Never ordered a phone online from Telstra, so I'm not sure whether from means 21st - 22nd or otherwise....
To quote what Yannick has said in another thread:
We start dispatching on the 21st September and you should recieve your order within two business days in metro areas and five business days in regional areas.
Hi Fenno88
Welcome to Crowd Support
At present there will be no more pre-orders, the best option would be to wait in line on friday to get your hands on an Iphone 5
Here is a link to the Telstra stores that will be opening early, it also contains a list of all other stores that will have stock available on the day but will not be opening early.
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Hi FIXIT
Welcome to Crowd Support
If you have pre-ordered your Iphone 5 once shipped, you should receive your order within 2 business days in metro areas and within 5 business days in regional areas.
At present orders will be shipped on the 21st
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