Customers who purchased an iPhone 5, need to follow these steps to get their service activated on Telstra’s 4G network [ Edited ]

[Yannick]

If you purchased:

In a retail store, the activation process in initiated and very often completed in store at the time of purchase.  So there’s nothing more you need to do. However, if you’re a new Telstra customer, bringing your number with you from another carrier, there will be a wait time for service activation while the transfer of your number is completed. NB. Due to arrangements between the carriers for transfers, we can’t provide this service on Sundays.  We start from 8am Mondays. You can call us to request the activation outside of this time, however we can only take action during business hours.  

Online. The activation process is different depending on if you are:

• a new Telstra customer who ordered online. Your service will be activated during shipment. So after it arrives and you’ve inserted the Nano SIM card, you should be able to make calls, text or access the internet straight away. If this is not the case, please call 1300 131 113 and we’ll activate it immediately.

• an existing Telstra customer, recontracting your service.  Insert the Nano SIM card into your phone then call 1 300 131 113, to activate. These instructions are outlined in the Welcome Letter you received with your order.

• a new Telstra customer, bringing your number with you from another carrier.  Insert the Nano SIM card into your phone, then call 1 300 131 113, to activate and complete the transfer of your number. These instructions are outlined in the Welcome Letter you received with your order.

Hints and tips

• Given the current activation volumes for iPhone 5, unfortunately wait times for service connections are longer than usual.

• While you’re waiting for activation, try turning your phone off and on again.  This often helps complete the activation cycle.     

• New Telstra customers, bringing a number with you from another carrier, should note that activating your service and transferring your number is restricted on weekends. NB. Due to arrangements between the carriers for transfers, we can’t provide this service on Sundays.  We start from 8am Mondays. You can call us to request the activation outside of this time, however we can only take action during business hours.