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Community Manager
Yannick
Posts: 638
Registered: ‎22-08-2011
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StarTrack Delivery (Missing Australia Post Card Card)

[ Edited ]

If you missed your iPhone 5 delivery and have not received an Australia Post card, you need to call Startrak and quote your  TL number.  This is located in the email you received, telling you your phone was on it's way. It look like this.....https://trackandtrace.aae.com.au/TL#### .  

 

Your order has now been taken to an Australia Post Office. Startrak will tell you which post office your order can be collected from. 

 

In case you're wondering, we can't resend the order once your device has been delivered to a post office, 

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