iMessage Telstra Carrier Settings

[msmithson]

Hi there,
Having an issue with iMessage on my iPhone 4. Had to get a replacement iPhone after the camera stopped working. Set up from a clean install but iMessage is constantly hanging saying 'waiting for activation'. Went to Apple Chadstone and they said it was an issue with the latest Telstra carrier settings that leaves new users hanging. I'm running 11.2. Any ideas/is there a fix on the way?

[jokiin]

couldn't set it up from a backup of your old phone?

[msmithson]

Yeah thought that could work. Tried to restore from an old backup, left it 24 hours and it didn't work. So started from scratch to see if it was a corrupt leftover from my old backup. Still isn't working. Also tried switching iMessage and FaceTime off then on again and also turned the phone off and on and still no luck.

[jokiin]

I just did a restore 2 days ago, carrier version is 11.2 and iMessage is working fine, perhaps something else at play

really from what I've seen documented as changes from 11.0 to 11.1 and 11.2 there's nothing that would impact iMessage at all anyway

[msmithson]

Just spoke with Greg from Telstra on Facebook and he said they're aware some users are having issues with iMessage but they don't know what the reason is.

[harrisonthe1st]

I too am having issues with iMessage, it was working with most of my contacts except for one (also Telstra).

Powercycled phone no change. Turned off iMessage to send regular SMS which is fine, however when trying to turn back on it still says waiting to activate.

Also happening (and still waiting to activate) on my housemates phone, also with Telstra.

any ideas?

[jokiin]

whenever there's any weird software behavior power cycling generally does nothing to help as it tuns back on in the same state as when you shut it off, a hard restart is more effective, hold power and home together until the Apple logo shows and the phone reboots, this kills any dead processes and restarts them

[MissCK]

Hey guys, I've got the same issue. Have tried numerous ways to fix this. Restore, hard reset, updated apple id, created new apple id, removal of sim card, changed "My Info" details. Nothing it works fine through my email but won't verify my number.
Thinking a trip to the Apple store tomorrow might be needed

[getsmart86]

I have the same issue. Have been to the Apple store, restord my iPhone at the store, turned iMessage back on & still waiting for activation. Was told to wait 48 hours... So went back to Apple today & tried my Telstra sim in a brand new iPhone. Same issue. Apple advised me to get a new sim. The Telstra shop siad they had a few people that have reported this issue & a sim swap did not fix. 

[jokiin]

I think it has something to do with the device ID being tied to the SIM card which as I understand is something Apple control, people have issues with this world wide, it's not just a Telstra thing, I had a phone replaced by Apple today and have the exact same issue, no iMessage or Facetime now, I put other SIM's in the phone and they registered straight up, my existing number won't