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on 20-08-2013 09:30 PM
Up until I purchased an iPhone5 I had been receiving my Bigpond emails through MIcrosoft Outlook. No problems: all was good. But when I got the iPhone5, and had it set up to receive my Bigpond emails, they stopped coming through Microsoft Outlook on my home PC.
I rang Testra for help and was on the phone for 58 minutes with the first call, without success (I rang on 4 June at 10:37pm). I rang the following night, and the third person I spoke with, Ace was his name, fixed the problem, just as I headed overseas.
But it didn't last. I'd been away from for about 6 weeks, and when I went back into Outlook, there were no emails (not even the ones that arrived before I went overseas).
The problem started when I had my new iPhone5 set up to receive Bigpond emails (that was a saga all by itself). I don't understand why the purchase of the iPhone5 has caused this problem.
I'd rather receive emails through Outlook because I have many folders already saved there, and want to continue saving email to those folders. Webmail folders don't 'work as well (can't have subfolders, etc.). I don't want mail saved in two place (Outlook and Webmail).
I've had a look at the blurb about "Bigpond and Outlook.com" but I am wary of lining myself up for more problems. I just want my emails to come through Outlook, like they used to.
Has anyone had the same difficulties?
Solved! Go to Solution.
on 21-08-2013 03:57 PM
on 26-08-2013 10:09 PM
Thanks for your reply, dracomjb. I probably have "got the iPhone mail configured with POP", but I don't have a clue what that means. Your explanation does makes sense to me (mail being deleted from the server, and thereby not available to Outlook). I had difficulty setting the iPhone up, so I rang Telstra for help. It was a convoluted exerise getting the iPhone set up. I had the home phone in one hand, and the iPhone in the other, listening to the Telstra instructions: "Try this" (which didn't work), then, "Try this", etc . . . I would appreciate it very much if you could point me in the right direction to rectify this POP problem. Thanks, Johnny1
on 28-08-2013 01:38 PM
Can I get you to go to the Settings, Mail Contacts, Calendars and select your mail account. If you could provide the following information -
Does it mention Exchange or Hotmail or POP or IMAP?
If it says POP Account Information scroll down and select Advanced and advise what it says under Delete from Server?
If it says something else I'll have to get back to you after some research.
on 01-09-2013 11:46 PM
Hi dracomjb. Thank you very much for your reply.
I've gone to Settings, Mail Contacts ..., and selected my Bigpond account.
- "POP Account information"
- Incoming Mail Server: Host Name as "mail.bigpond.com"
- Outgoing Mail Server: SMTP as "mail.bigpond.com".
I selected Advanced, and under "Delete from server" it shows, "Never".
The Server Port is 995
The S/MINE is OFF
Is this what you expected?
on 03-09-2013 12:40 PM
That setting should mean that emails don't get deleted, but the easiest way to test this would be to turn the mail account off in your iPhone and then see if you can start getting emails on Outlook.
The other possibility, although I really don't know the Bigpond email system well enough, is that they are restricting you to 1 account login and not allowing two or more.
In Outlook with the iPhone mail account turned on, if you click Send & Receive and Send/Receive All Folders do you get an error message?
It might be worth talking with Bigpond support again, see if they can shed more light on this issue.
on 03-09-2013 11:13 PM
ALL FIXED. And how simple it was. I've never needed to hit the "Send/Receive' before, to receive emails. I hadn't thought of doing so until you mentioned it. And, BINGO, all the emails came flooding in. The "dickhead honours" go to me! Thank you so very much, dracomjb.
18-11-2013 10:54 AM - edited 18-11-2013 10:59 AM
My problem is that since i switched to an Microsoft account I can no longer receive emails to my Bigpond account, only to my Hotmail account. Any help would be appreciated as my Bigpond account is my main one.