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New Member
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Live Chat

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.
Community Leader
Posts: 2,253
Registered: ‎30-06-2011

Re: Live Chat

main page of this forum has it
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Statistically, three out of five people are not the other two
Senior Moderators
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Re: Live Chat

[ Edited ]

Hi Tweedie, 

You can catch us on Live Chat


Otherwise there is a link to Live Chat on the main page of Crowdsupport in the Announcements box as mentioned :-) 
 

Steph
Senior Moderator
24x7 Digital Customer Care Team

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Telstra Alumni (Retired)
Posts: 627
Registered: ‎13-07-2011

Re: Live Chat

You can also live chat with us using this new link: https://livechat.telstra.com/TCOM:Crowdsupport:Consumer

 

Thanks

 

CrowdSurfer...

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Occasional Visitor
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Registered: ‎16-06-2013
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Re: Live Chat

Hello, can you help me. I need to turn my data roaming on so as to receive a netcode to allow me to transfer money. I have gone from settings to General bu the Network says 'not available" and then SIM not provisional. How can I get my International Data Roaming going just for those few minutes and how much does it cost, as a rule of thumb?
Member
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Registered: ‎30-10-2013
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Re: Live Chat

[ Edited ]

Moderation: Link no longer valid

Member
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Registered: ‎30-10-2013
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Re: Live Chat

[ Edited ]

Moderation: Link no longer valid

New Member
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Registered: ‎21-11-2013
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Re: Live Chat

My internet isn't working. The data as reset and the bill is paid but the Internet isn't loading
Senior Moderators
Posts: 2,166
Registered: ‎27-12-2011
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Re: Live Chat

Best to have a chat with us directly about this. If it's Internet on your Mobile, speak with our Mobile Phone Faults team on 13 22 00 or for any other Internet service, speak with our Technical Support Team on 133 933. Both teams are available 24x7 to give you a hand.

Steph
Senior Moderator
24x7 Digital Customer Care Team

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Member
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Registered: ‎13-12-2013
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Re: Live Chat

Is anyone there??

 

Member
Posts: 2
Registered: ‎13-12-2013
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Re: Live Chat

Need help setting up
Internet please
Moderator
Posts: 2,155
Registered: ‎20-02-2013
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Re: Live Chat

Hi JWPH,
 

I'd get in touch with Bigpond on 137633 & we'll be able to assist you in setting up your internet. 

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New Member
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can someone tell me how i can obtain the account number for my ipad


tweedie wrote:
Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

 

Moderator
Posts: 1,313
Registered: ‎07-08-2012
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Re: can someone tell me how i can obtain the account number for my ipad

[ Edited ]

Hi mandyscudder, 

You can get in touch with our Live chat team

thanks

Esther
Moderator
24x7 Digital Customer Care

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Occasional Visitor
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Re: Live Chat

Hi I rang yesterday after getting Lrts connect book in mail and wanted to change to the $85 bundle only to find out this was for new customers only. I spoke to Ron or Rob who was very nice and he advised me only for new customers and signed me up for $73 bundle O/n 1-154865596818 and I put a message on Facebook re inadewpqacy to existing members. I have been with you since 1962 in the name of Wigley and then later Howe so over 50 years with 3 years off while in Broome but still had my mobile through you. I own an IPhone which I can't turn wireless on because being a pensioner cannot afford more so the plan that I wanted would have helped me immensely ads I would have had more credit to my mobile phone and some data to use on phone which at present I cannot do. My query is why don't you look after your customers who have been loyal to you for years instead of making it harder for them. I am still and still staying with you BUT VERY DISAPPOINTED IN LACK OF HELP IN MY PENSION YEARS. I have not used my data allocation on Bigpond for over 12 months but we don't get credit for what we don't use. Thank you.
Senior Moderators
Posts: 1,803
Registered: ‎20-09-2011
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Re: Live Chat

Hey GeraldineH,

 

Firstly, welcome to CrowdSupport. Please stick around and offer any expertise you have in the range of topics we have here, in our Community.

Secondly, thank you for your continued support for Telstra close to 50 years now. We do value your loyalty and as a Telstra customer.

 

Geraldine, we regularly release new offers sometimes aimed at our existing customers or at new customers. In this instance, we've aimed our offers to gain new customers but at the same time, we've actually also have offers for our existing customers.

 

I understand that you wanted the $85 bundle with 100GB of usage allowance (for new customeres only) but ended up with the $73 bundle with 50GB of usage (for existing customer), which you were eligible for. From that I can actually see that you're saving $12 per month which would certainly help with money savings. This sounded like a better plan for you since you mentioned you don't use a lot of the internet anyway in the past 12 months and for 50 GB that would certainly be more than enough to cover your usage even with your mobile phone being connected to your Wi-Fi modem. I hope this helped clarified a few thing so for you GeraldineH. Thank you.

With kind regards,

Joe:smileyhappy:
Moderator
24x7 Digital Customer Care Team

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Member
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Reporting a Lost Mobile Phone ASAP & Claiming on Insurance?

[ Edited ]

Thanks for your assistance! 

Community Leader (Hero)
Posts: 4,149
Registered: ‎03-04-2012

Re: Reporting a Lost Mobile Phone ASAP & Claiming on Insurance?

[ Edited ]

Hi James, thats no good.

 

First I would suggest you hop back into your post and remove all personal info, NEVER GOOD TO PUT ALL YOUR PERSONAL DETAILS UP ON LINE.

 

Appreciate you haven't got a phone so I would suggest you hop onto the Telstra 24/7 chat site;

 

https://livechat.telstra.com/TCOM:Crowdsupport:Consumer

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.
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Thanks
Jeff
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Re: Reporting a Lost Mobile Phone ASAP & Claiming on Insurance?

[ Edited ]

 James6010

 

Hi mate, you really can't be posting all your personal and account details on an open forum, I strongly recomemnd you remove it immediately. We can't help you with account-specific requests here I'm sorry. Please use a secure Telstra channel for assistance, as you've mentioned you cannot call live chat is available 24x7 Cheers :smileyhappy:

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Member
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Re: Reporting a Lost Mobile Phone ASAP & Claiming on Insurance?

I jumped on to the LiveChat and have sorted everything out. I really appreciate your help.

Member
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Re: Live Chat

Great question tweedie, also as a newbie i thought that it was only me that that was having difficulty locating live chat easily!
Occasional Visitor
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Registered: ‎26-05-2014
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Re: Reconnect to home line


tweedie wrote:
Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

I want to talk to a Telstra Rep

Moderator
Posts: 1,460
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Re: Reconnect to home line

[ Edited ]

Hi Jackie, the teams via online chat would be the best point of contact. (For privacy reasons we can't request account information or any other personal details via posts on these forums).  

Greg

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Member
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I HAVE AN ACCOUNT PROBLEM

 
Moderator
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Re: I HAVE AN ACCOUNT PROBLEM

Hi Braddo2014,

 

Have tried speaking with us using the Live Chat link in this thread so we can sort out what is going on with your account?

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Visitor
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Registered: ‎17-06-2014
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Re: Live Chat

Hi
Wanting to know when my mobile contract expires and if I cam upgrade my mobile yet?
Thanks
Moderator
Posts: 831
Registered: ‎24-08-2011
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Re: Live Chat

hi Bub_377

 

If you use our Telstra 24/7 app, the contract end date, and any pay out figure is displayed in there 

 

You just need to select your plan, under usage, then go to service summary and then service plan.

 

Alternatively, if you can chat with us http://tel.st/hsc3 we'll be able to provide you with the information you need.

 

 

Lindy :smileyhappy:

Moderator

24x7 Digital Customer Care Team

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New Member
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Registered: ‎23-02-2015
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Re: Live Chat


tweedie wrote:
Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

1-405145683861

Community Leader (Hero)
Posts: 4,149
Registered: ‎03-04-2012
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Re: Live Chat

Right here for you Eric: https://livechat.telstra.com/TCOM:Crowdsupport:Consumer

 

Signature.gif

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution.
NB: I am NOT a Telstra employee, just another customer like you.

Thanks
Jeff
Occasional Visitor
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Registered: ‎20-01-2015
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Re: Live Chat

95% of statistic are made up :/