- Sports & Entertainment
on 03-03-2012 08:04 PM
Statistically, three out of five people are not the other two
on 04-03-2012 03:34 AM - last edited on 19-02-2015 03:07 PM by DanK
You can catch us on Live Chat
Otherwise there is a link to Live Chat on the main page of Crowdsupport in the Announcements box as jokiin mentioned :-)
on 03-05-2012 12:21 PM
You can also live chat with us using this new link: https://livechat.telstra.com/TCOM:Crowdsupport:Con
"If we've been able to answer your question, please tag the answer as an accepted solution - this will make it easier for the rest of the community to locate the answer too ."
on 16-06-2013 07:45 PM
on 21-11-2013 11:39 PM
Best to have a chat with us directly about this. If it's Internet on your Mobile, speak with our Mobile Phone Faults team on 13 22 00 or for any other Internet service, speak with our Technical Support Team on 133 933. Both teams are available 24x7 to give you a hand.
on 13-12-2013 01:29 PM
I'd get in touch with Bigpond on 137633 & we'll be able to assist you in setting up your internet.
on 05-02-2014 03:11 PM - last edited on 19-02-2015 03:10 PM by DanK
You can get in touch with our Live chat team
on 06-02-2014 05:12 PM
on 06-02-2014 05:42 PM
Firstly, welcome to CrowdSupport. Please stick around and offer any expertise you have in the range of topics we have here, in our Community.
Secondly, thank you for your continued support for Telstra close to 50 years now. We do value your loyalty and as a Telstra customer.
Geraldine, we regularly release new offers sometimes aimed at our existing customers or at new customers. In this instance, we've aimed our offers to gain new customers but at the same time, we've actually also have offers for our existing customers.
I understand that you wanted the $85 bundle with 100GB of usage allowance (for new customeres only) but ended up with the $73 bundle with 50GB of usage (for existing customer), which you were eligible for. From that I can actually see that you're saving $12 per month which would certainly help with money savings. This sounded like a better plan for you since you mentioned you don't use a lot of the internet anyway in the past 12 months and for 50 GB that would certainly be more than enough to cover your usage even with your mobile phone being connected to your Wi-Fi modem. I hope this helped clarified a few thing so for you GeraldineH. Thank you.
on 23-03-2014 05:14 PM - last edited on 19-02-2015 03:10 PM by DanK
Hi James, thats no good.
First I would suggest you hop back into your post and remove all personal info, NEVER GOOD TO PUT ALL YOUR PERSONAL DETAILS UP ON LINE.
Appreciate you haven't got a phone so I would suggest you hop onto the Telstra 24/7 chat site;
on 23-03-2014 05:29 PM - last edited on 19-02-2015 03:11 PM by DanK
Hi mate, you really can't be posting all your personal and account details on an open forum, I strongly recomemnd you remove it immediately. We can't help you with account-specific requests here I'm sorry. Please use a secure Telstra channel for assistance, as you've mentioned you cannot call live chat is available 24x7 Cheers
on 26-05-2014 12:07 PM - last edited on 19-02-2015 03:12 PM by DanK
Hi Jackie, the teams via online chat would be the best point of contact. (For privacy reasons we can't request account information or any other personal details via posts on these forums).
on 05-08-2014 11:23 AM
Have tried speaking with us using the Live Chat link in this thread so we can sort out what is going on with your account?
on 12-10-2014 11:27 PM
If you use our Telstra 24/7 app, the contract end date, and any pay out figure is displayed in there
You just need to select your plan, under usage, then go to service summary and then service plan.
Alternatively, if you can chat with us http://tel.st/hsc3 we'll be able to provide you with the information you need.
on 23-02-2015 03:26 PM
Right here for you Eric: https://livechat.telstra.com/TCOM:Crowdsupport:Con