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We recently had some feedback from one of our My Account for Business customers.
“It [My Account] gave me the information I wanted (Mobile Broadband data usage), but it confirmed a problem of overmetering by Telstra (multiple phantom Internet sessions of 117MB) continues without any improvement after 2.5 months of dialogue with Telstra support.”
116 Mounts Bay Road, Perth CBD
Your ref: 151846006
Received a sms from faults saying service will be reconnected at 1900 hours on the 17th (today). When I rang tonight when not re-connected at my office I was told it is now to be on the 26th....11 days without any phone, fax or internet.
To add insut the operator I spoke to tonight told me to go and get a 4G device so my staff can connect to the internet and I can get back $100 towards the cost. So in fact your staff was suggesting I go out and pay $700 to $800 for a 4G device , to use for the days remaining prior to repairs and you will subsidy me $100. That is just silly.
What do I do with my 5 staff in the meantime, my EFTPOS ? I cannot rely on Telstra for updates, the only update I received was wrong and never corrected. I have to do the ringing to find out what is going on.
I would have thought a commercial customer would get just a bit extra care and attention with so much at stake for not only my own business but also for that of my staff.
Gerry F Donnelly,
Paul Donnelly Insurance Brokers Pty Ltd.,
2/116 Mounts Bay Road, Perth, WA 6000
i am an existing telstra business customer and i am going to setup a VOIP gateway and going to use one of telstra 3g sims to send and receive calls. the manufacturere of the GSM card has asked me to tell them which standard we use in australia.
American standard will support:
European standard will support:
Japanese standard will support:
can you advice which standard to go with
I have inherited some Polycom IP 550 phones that are only couple of years old and I'm keen to use them but I'm unsure what kit I need to make them work as I presuming there's a box that goes between the Internet connection and them, or is there a Telstra tech support number I can call ?
Hi to all
Does such a beast exist??
We desperately require approx 25 x commercial grade transport routers that will connect to the Telstra LTE (4G) network but that will automatically connect to Telstra 3G (850MHz) if the Telstra LTE (4G) is not available in the area.
This is for mobile activity capturing video images for a government body. Hence we are stuck with Telstra as our provider and 850MHz makes this a difficult one to get an answer for.
Cheers Guys and Girls