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Business & Enterprise Connect & Discuss

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mattathias

Customer feedback: internet sessions of 100+MB in mobile data usage

Status: Completed
by Telstra Employee on ‎13-09-2013 12:12 PM - last edited on ‎13-09-2013 12:19 PM by Community Manager

We recently had some feedback from one of our My Account for Business customers.

 

It [My Account] gave me the information I wanted (Mobile Broadband data usage), but it confirmed a problem of overmetering by Telstra (multiple phantom Internet sessions of 117MB) continues without any improvement after 2.5 months of dialogue with Telstra support.”

 

 

Status: Completed

116 Mounts Bay Road, Perth CBD 

Your ref:  151846006

 

 

Received a sms from faults saying service will be reconnected at 1900 hours on the 17th (today). When I rang tonight when not re-connected at my office I  was told it is now to be on the 26th....11 days without any phone, fax or internet.

 

To add insut the operator I spoke to tonight told me to go and get a 4G device so my staff can connect to the  internet and I can get back $100 towards the cost. So in fact your staff was suggesting I go out and pay $700 to $800 for a 4G device , to use for the days remaining prior to repairs and you will subsidy me $100.    That is just silly. 

 

What do I do with my 5 staff in the meantime, my EFTPOS  ? I cannot rely on Telstra for updates,  the only update I received was wrong and never corrected. I have to do the ringing to find out what is going on.

 

I would have thought a commercial customer would get just a bit extra care and attention with so much at stake for not only my own business but also for  that of my staff.

 

 

Gerry F Donnelly,

Paul Donnelly Insurance Brokers Pty Ltd.,

2/116 Mounts Bay Road, Perth, WA 6000

 

 

gravityns

3g band

Status: New Idea
by gravityns on ‎21-01-2014 03:01 PM

i am an existing telstra business customer and i am going to setup a VOIP gateway and going to use one of telstra 3g sims to send and receive calls. the manufacturere of the GSM card has asked me to tell them which standard we use in australia.

 

American standard will support:

GSM850MHz/EGSM900MHz/DCS1800MHz/PCS1900MHz/WCDMA850MHz/WCDMA1900MHz

 

 

 

European standard will support:

GSM850MHz/EGSM900MHz/DCS1800MHz/WCDMA900MHz/WCDMA2100MHz

 

 

 

Japanese standard will support:

GSM850MHz/EGSM900MHz/DCS1800MHz/PCS1900MHz/WCDMA850MHz/WCDMA2100MHz

 

can you advice which standard to go with

 

PetaGB

Polycom IP550 phone system

Status: New Idea
by PetaGB on ‎17-12-2013 05:56 PM

Hi 

 

I have inherited some Polycom IP 550 phones that are only  couple of years old and I'm keen to use them but I'm unsure what kit I need to make them work as I presuming there's a box that goes between the Internet connection and them, or is there a Telstra tech support number I can call ?

 

Thanks

AndyPablos

Router Telstra LTE 4G 3G WiFi 850MHz

Status: New Idea
by AndyPablos on ‎22-09-2013 04:38 PM

Hi to all

 

Does such a beast exist??

 

We desperately require approx 25 x commercial grade transport routers that will connect to the Telstra LTE (4G) network but that will automatically connect to Telstra 3G (850MHz) if the Telstra LTE (4G) is not available in the area.

 

This is for mobile activity capturing video images for a government body. Hence we are stuck with Telstra as our provider and 850MHz makes this a difficult one to get an answer for.

 

Cheers Guys and Girls

 

Andy