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Member
gabrielsadaka
Posts: 2
Registered: ‎29-04-2012
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Accepted Solution

Why does it take so long to activate a sim card

Hi,

 

I just received my Nokia Lumia 920 and called up to have my new sim activated as my old sim wasn't a nano sim card and was told it will take between 5-24 hours for the sim to be activated.

 

I am an existing telstra business customer, I ordered a new phone on an existing phone number with Telstra. I'm not really fussed about it taking so long, I'm just curious as to why it could take so long for something that seems so trivial. 

 

Thanks.

Community Founder (Retired)
Ben_F
Posts: 5,608
Registered: ‎14-07-2011
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Re: Why does it take so long to activate a sim card

If you are a business customer, it should be instant.

 

Check with LiveChat perhaps?

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