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Established Member
hans
Posts: 8
Registered: ‎12-12-2011
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I don't seem to find an email address for bigpond tech support?

 

The email support link does not work.

the  Contact link only ever seems to lead me to the question and answer link.

The address for tech help must be hidden somewhere....

 

Community Founder (Retired)
Ben_F
Posts: 5,608
Registered: ‎14-07-2011
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Re: I don't seem to find an email address for bigpond tech support?

We use a CRM system for "email" that does not techincally have an email address AFAIK. I've reported the issue recently, and I'll re-raise it to see if we can get the forms back up and running.

 

B.

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Telstra Alumni (Retired)
Chris_D
Posts: 157
Registered: ‎28-06-2011
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ADSL 2+ speed is poor

New Member
Riczter
Posts: 1
Registered: ‎05-01-2012
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Re: I don't seem to find an email address for bigpond tech support?

Email form still seems to not be working :smileysad: Can i send an email directly to technical support without the form? If so whats the email address??

Moderator
Greg_Buch
Posts: 1,076
Registered: ‎28-06-2011
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Re: I don't seem to find an email address for bigpond tech support?

The access problem with the forms is still being worked on at the moment, and we hope to have them available again soon. In the meantime the 133 933 contact number is available 24x7 for any BigPond technical help.

Greg
Moderator
24x7 Digital Customer Care Team
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Visitor
Hammo61
Posts: 1
Registered: ‎30-04-2014
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Re: I don't seem to find an email address for bigpond tech support?

What is the problem that Tech Support cant provide a email address so there customers can contact them - what are they scared of?

 

Do Telstra/Tech Support have a no charge number to call them on?

 

S

Senior Member
Simon34
Posts: 32
Registered: ‎15-09-2014
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Re: I don't seem to find an email address for bigpond tech support?

I AGREE WITH YOU, Biggest problem with Telstra you never speak  or chat with the same person more than once ,even if you use the email  which they tell you to use, what happens sorry that person is not available but what can i do for you, then you explain your problems you are having, leave it with me and i will look into it, same old Telstra.