Where customers answer questions and share ideas about our products and services

Reply
Help & Support Team
CrowdSurfer
Posts: 586
Registered: ‎13-07-2011

Increase in Mobile Data usage with Smartphones and 4G handsets

[ Edited ]

Your feedback around a noticeable increase in your data usage on 4G when compared to previous months is not going unnoticed. While the intent of this post is to provide you with some tools to help you better manage this, it's definitely important to keep that the use of smart phones and data in general is constantly on the rise. While we do still investigate each incident on an individal basis, currently there are no broad spectrum errors with the recording of mobile data usage on 4G or the charging of this.

 

What mobile usage is, and how does it all add up?

 

Usage accumulates when you upload and download information to your handset.  For example, when visiting different websites, a la Facebook, you’re actually downloading information onto your handset so you can view the webpage.  And uploading happens if you send a photo from your phone to facebook  or if you send an email – and if you attach a file to that email, that further increases the data your phone is sending, for high resolution photos it can be as much as 5MB per email.  

 

The other big data activity is streaming video, which uses up almost as much as downloading the video – except if you are streaming it you’re charged every time you watch it.

 

Pretty much any time spent on the internet can add to your usage.

 

So, we strongly recommend that you:

 

  • review your usage on a daily basis for the last month via My Account and try to identify large usage days
  • install a usage monitoring app that records the usage that various apps use (Android has this functionality by default)
  • disable automated updates
  • disable cloud or remote storage or at least set it so it only updates when you ask

Main causes of smartphone usage:

 

  • App updates running in the back ground
  • Location services turned on & GPS
  • Google Maps ( 4 searches is approx 600K a day)
  • Siri and the use of other voice services that use data / Facetime
  • Uploading images in Facebook
  • Use of Facebook, Google+, Twitter  - just checking in can use 5-10MB each time
  • remote storage and cloud apps
  • Use of YouTube(15-30MB a day), iTunes & streaming of movies, music and TV shows  (22min TV episode in HD can use around 750MB)
  • The use of photo apps such as Instagram, Tumblr & sharing of photos – sending 1 photo via iMessage can use upto 1.5MB
  • EBAY/Realestate.com (approx 15 MB per hour)
  • Spotify & Radio streaming, gaming (50-70MB per hour)
  • Tethering and multiple devices tapping your mobile usage
  • Mobile Data Secure sites - a network correction made in December 2012, when the rating and charging for secure sites was reintroduced after it was switched off for a period of time.

 

Reducing your usage by:

 

  • Make sure you are using the mobile-optimised websites, this’ll reduce the amount of data transferred when you’re browsing.
  • Use the free Wi-Fi hotspots when out and about.
  • And make sure you've set up your Home Wi-Fi network so you can tap into your home ADSL/Cable internet rather than using your mobile data
  • Download and upload large files to and from the smartphone using a USB link to a computer
  • Regularly check your mobile usage via
  • Check email via a webmail interface and delete large attachments (such as funny videos/pictures) from friends before downloading them to your phone.
  • Using Telstra/BigPond’s unmetered sites
  • Set up your email so you can fetch it rather than having it all constantly downloading
  • Set up SMS alerts

 

We’ve also got our hot top 10 Online FAQs: 

 

  1. Data packs an charges for mobile internet explained
  2. Mobile Data Usage feature explained
  3. How quickly does the My Data Usage meter update?
  4. Data Charges whilst Roaming Overseas International Roaming Data Plans - Pro-rata pricing explained
  5. What happens when you change your data pack
  6. Data Charges whilst Roaming Overseas
  7. How to check your mobile data usage
  8. Add, change or remove a data pack
  9. Receiving data usage messages via SMS
  10. Data Charges whilst Roaming Overseas

If you have yet, don't forget to try our new Telstra MyAccount Apps - these give you access to your account when you're out and about or kicking back on the louge...information you need when and where you want it.. 

 

Hope this helps shed some light on the ever increasing usage of data on our smartphones.. and if you still have any questions please call 125111 or Live Chat with us if you're on a post paid plan, otherwise for pre paid call us on 13 22 00 and say "PrePaid"  or you can also chat with us.

 

CrowdSurfer.... definately a heavy user of mobile data.. 

 

 
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
"If we've been able to answer your question, please tag the answer as an accepted solution - this will make it easier for the rest of the community to locate the answer too ."