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Telstra Products & Services Team
CraigR
Posts: 134
Registered: ‎31-07-2012

Device Updates – Important Info & Terminology

[ Edited ]

What information is in these posts?

The information posted in this forum covers updates for mobile handsets and tablets as well as any pertinent updates to Telstra ranged data products (e.g 4G hotspots, USB modems etc).

 

By default only the “significant” updates will be captured here. Telstra tests and approves a lot of updates (97 device updates were tested and approved in financial year 2011/2012) and not all of these are of relevance to a significant number of customers. If details of a specific update are missing then please let us know via a post in this forum and we will where possible include it in the regular updates.

 

 

How often will the information be updated?

The information will be updated on a fortnightly basis. A new thread will be started for each fortnight updates. If there are significant changes to status that need to be urgently communicated then this will happen as soon as practical.

 

What is the process for testing updates?

The overall process is quite simple. It is made up of a number of steps:

 

  1. The device manufacturer (also referred to as the “OEM” or “Original Equipment Manufacturer”) will notify Telstra of an upcoming update. In some cases Telstra will request an update as a matter of priority to address an issue identified “in the field”.
  2. Once an update is identified then the submission dates for the update will be determined.
  3. Telstra and the OEM will jointly assess the scope of the update and agree on a testing approach. This will generally result in either a 1 or 2 cycle test approach being agreed. (see the section “How long does the testing take?” for more details on this aspect)
  4. If there are any “showstopper” issues found during the round(s) of testing then the OEM will be asked to resolved those issues and submit a new version for testing.
  5. Once all “Showstopper” issues have been rectified Telstra issues an “Approval” for the update
  6. Once the update is approved the OEM will deploy the update to end customers. The update may be deployed “Over The Air” (sometimes called “FOTA” or “Firmware Over The Air”), via side load from a specific sync software on a PC or Mac (e.g. via the Zune client for Windows Phone 7.5), via a service centre or a combination of all three methods.

How long does the testing take?

This depends on the scope of the update. In general minor updates are only scheduled for one round of testing. Major updates are usually scheduled for two rounds of testing but this is somewhat flexible.

 

Changes in "minor point" versions of the OS - e.g. from Android ICS 4.0.3 to Android ICS 4.0.4 are generally designated as "minor" updates.

 

Changes in major versions of the OS - e.g. from Android Gingerbread 2.3 to Android ICS 4.0 are generally designated as "major" updates.

 

If multiple rounds of testing are required then the gap between them is usually 2 weeks from the end of Telstra testing although this can vary depending on the processes that that the device manufacturer uses.

 

In the vast majority of cases a Telstra test round takes no more than 2 weeks

 

What about historical information?

Details of historical updates will be kept in the “Device updates - archive” thread. Once an update has been “deployed” for a few weeks it will be moved to the archive thread.

 

What modifications does Telstra itself make to the firmware of devices?

The short answer – none. Telstra itself does not modify the firmware of devices at all – we have no access to it nor the necessary skill set to “cut code”.

 

What Telstra does do through its testing process is identify issues such as software bugs, non compliance to industry standards, non compliance to regulatory standards, sub-optimal performance on the network, user experience issues, interworking issues with the Telstra network etc. to the device manufacturer.

 

The device manufacturer will then rectify the issues identified and release a new version of the firmware (and sometime hardware) for Telstra testing. Once all of the “showstopper” issues are resolved then the update is “Approved” by Telstra for release to customers.

 

 

 

Explanations of column headings in updates table

See below for further information on the column headings used in the firmware update table.

 

Status:

The current phase the update is in. These include:

 

  • Waiting for initial vendor submission:
    A commitment has been made by the device vendor to supply the update and Telstra are waiting for the test submission. Where specific timings have been supplied then these will be provided.

 

  • First round testing:
    Update is in its first round of Telstra testing. Minor updates only require one round of testing. A Telstra test round generally takes 2 weeks. The planned number of test rounds is shown in the Expected test rounds column.


  • Waiting for second FW submission:
     Vendor is working on providing the second version of the update for Telstra testing.


  • Second round testing:
    Update is in its second round of Telstra testing. Major updates generally have 2 rounds of testing scheduled. A Telstra test round generally takes 2 weeks. The planned number of test rounds is shown in the Expected test rounds column.

 

  • Waiting for additional FW submission:
    Vendor is working on providing an additional version of the update for Telstra testing.

 

  • Third or greater round of testing:
    Updates generally are planned for up to 2 rounds of testing. If further rounds are required due to unplanned circumstances then this will be reflected by this phase status.

 

  • Approved by Telstra - waiting for deployment by vendor:
    The update has been tested and approved by Telstra and is waiting for deployment by the device or OS vendor.

 

  • Now available:
    Update is available to customers.

 

Expected test rounds

The number of planned test rounds for this update. In general minor updates are only scheduled for one round of testing. Major updates are usually scheduled for two rounds of testing but this is somewhat flexible.

 

Changes in "minor point" versions of the OS - e.g. from Android ICS 4.0.3 to Android ICS 4.0.4 are generally designated as "minor" updates.

 

Changes in major versions of the OS - e.g. from Android Gingerbread 2.3 to Android ICS 4.0 are generally designated as "major" updates.


Expected approval date

The date that Telstra expects to issue the formal "Approval" for the update. This is the precursor to the release of the update to customers.

 

Expected customer availability date

The update is expected to be available for customer download by this date.

 

 

EDITED: Device updates will now go out fortnightly instead of weekly

 

Device Updates – Important Info & Terminology
Tech Bar Team
JCKH
Posts: 308
Registered: ‎03-10-2011

Re: Device Updates – Important Info & Terminology

I really like this idea! even for someone within the business it can be a bit hard sometimes to get up to date information about whats happening with updates, looking forward to the future threads :smileyhappy:
Josh | Tech Expert |

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Although I am Telstra staff, any views express are my own and don't necessarily reflect those of Telstra
New Contributor
Ambs75
Posts: 5
Registered: ‎14-08-2012
0 Kudos

Re: Device Updates – Important Info & Terminology

Any news on Blackberry Bold update or should I just jump ship to Optus now?

Telstra Products & Services Team
CraigR
Posts: 134
Registered: ‎31-07-2012
0 Kudos

Re: Device Updates – Important Info & Terminology

[ Edited ]
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