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Telstra Products & Services Team
CraigR
Posts: 133
Registered: ‎31-07-2012

Handset Software Updates - 4/12/2013

[ Edited ]

Hi All,

 

See below for latest telstra device updates.

 

Handset

Column1

Status

Expected test rounds

Expected approval date

Expected customer availability date

Notes

HTC 8X

Windows Phone GDR3

First round testing

1

23/12/2013

TBC

Deployment expected from mid-January but exact dates not known at this time

HTC 8S

Windows Phone GDR3

First round testing

1

23/12/2013

TBC

Deployment expected from mid-January but exact dates not known at this time

Blackberry Q10

Blackberry OS 10.2

Now available

1

31/10/2013

18/11/2013

Approved - now deploying

Blackberry Z10

Blackberry OS 10.2

Now available

1

31/10/2013

18/11/2013

Approved - now deploying

Samsung Galaxy Note 2 4G

Android Jellybean+ 4.3

Waiting for initial vendor submission

1

9/12/2013

TBC

Samsung have delayed submission to 6 December

Samsung Galaxy S3

Android 4.1.2 ‘Jelly Bean Plus’

Now available

1

18/11/2013

25/11/2013

Approved 18 November.

HTC One

Android Jellybean+ 4.3

Now available

1

19/11/2013

22/11/2013

Approved 19 November

Nokia Lumia 1020

Windows Phone GDR3

First round testing

1

23/12/2013

TBC

Deployment expected from mid-January but exact dates not known at this time

Nokia Lumia 925

Windows Phone GDR3

First round testing

1

23/12/2013

TBC

Deployment expected from mid-January but exact dates not known at this time

Sony Xperia Z1

Android Jellybean+ 4.3

First round testing

1

16/12/2013

TBC

Deployment date may change depending on manufacturer schedules

Samsung Galaxy S4

Android Jellybean+ 4.3

First round testing

1

16/12/2013

6/01/2014

Deployment date may change depending on manufacturer schedules

 

Other devices:

 

Handset

Notes

Motorola Razr HD

We have no information on further updates for this product at this time. When further information becomes available we will update accordingly.

Samsung note 3

A minor bugfix  update was approved 2 December. There is no change in the base Android version with this update.

Nokia Lumia 920

GDR3 update expected to be submitted for testing in January, deployment should commence in February timeframe.

 

 

 

EDIT: Device update release dates set to TBC Subject to confirmation. 

 

 

 

 

 

Device Updates – Important Info & Terminology
Occasional Contributor
Niche
Posts: 15
Registered: ‎28-11-2013

Re: Handset Software Updates - 4/12/2013

Hi CraigR,

 

My SGS3 is telling me that I already have the latest update (4.1.2), as is Kies. Is this being rolled out gradually to Telstra customers or is 4.2.2 a typo?

 

Cheers

 

Brad

New Contributor
Daddo
Posts: 9
Registered: ‎04-12-2013

Re: Handset Software Updates - 4/12/2013

Hi I just recieved an update on my galaxy s3 3g but it still shows as 4.1.2 which was already on it  can someone shed some light on this.???

 

 

 

New Contributor
muzza
Posts: 53
Registered: ‎27-09-2012

Re: Handset Software Updates - 4/12/2013

[ Edited ]

Firstly I would like to say a big thank you for sending out an update in a more timely fashion! :smileyhappy:

 

Secondly: My S3 3G is showing the same thing. Updated to 4.1.2 with baseband I9300TDVEMJ1. Can someone from Telstra confirm that the update coming out is 4.2.2 or 4.1.2?

Occasional Contributor
Niche
Posts: 15
Registered: ‎28-11-2013
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Re: Handset Software Updates - 4/12/2013

I am on live chat with Telstra at the moment and will update if they tell me anything useful.

 

Cheers

 

Niche

New Contributor
Daddo
Posts: 9
Registered: ‎04-12-2013
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Re: Handset Software Updates - 4/12/2013

ah good stuff mate

New Contributor
Daddo
Posts: 9
Registered: ‎04-12-2013
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Re: Handset Software Updates - 4/12/2013

Telstra will probs tell us to do a hard reset to bring on 4.2 or is 4.1.2 to 4.1.2 hah

Occasional Contributor
Niche
Posts: 15
Registered: ‎28-11-2013

Re: Handset Software Updates - 4/12/2013

Well I wish that Telstra could have told me something useful but alas, they have not. They advised me to call Samsung, which I did, and they have said that it could take up to a few days before all SGS3 3G devices report the update. Telstra-branded devices will get the update first, then 'other' branded device on the Telstra network will follow.

 

I'm still a little skeptical as I asked Samsung which was the latest update - they said 4.1.2. Maybe one of the Telstra reps can come online and give us something a little more concrete.

 

Cheers

 

Niche

New Contributor
muzza
Posts: 53
Registered: ‎27-09-2012
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Re: Handset Software Updates - 4/12/2013

[ Edited ]

Thanks Niche! I'm pretty sure the update is 4.1.2 since Samsung themselves said 4.2.2 was being skipped.

Occasional Contributor
Niche
Posts: 15
Registered: ‎28-11-2013
0 Kudos

Re: Handset Software Updates - 4/12/2013

My device has had 4.1.2 for a fair while now though. I guess we'll just have to wait and see.

 

Cheers

 

Niche

Community Manager
Yannick
Posts: 1,324
Registered: ‎22-08-2011
0 Kudos

Re: Handset Software Updates - 4/12/2013

The updates are released in stages although you should be able to update via Kies from day one. Can you send me your IMEI via private message and I will ask the team to investigate.

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New Contributor
Daddo
Posts: 9
Registered: ‎04-12-2013
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Re: Handset Software Updates - 4/12/2013

Thats craszy ive had 4.1.2 for 4-5 months when i kooked at my screen this morning i said update failed so plugged into my pc and it downloaded a very large update and installed it i thought great 4.3 or 4.2 at the least but when it was all done nothing had changed  i think that maybe the update has failed and sammy doesnt want ton admit it yet who knows 

Ps, the screen graphics seemed different when it was installing.??

New Contributor
muzza
Posts: 53
Registered: ‎27-09-2012
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Re: Handset Software Updates - 4/12/2013

Thanks Yannick. I have just sent through my IMEI.
Community Manager
Yannick
Posts: 1,324
Registered: ‎22-08-2011
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Re: Handset Software Updates - 4/12/2013

Thanks Muzza, i will let you know as soon as i have more information
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New Contributor
Daddo
Posts: 9
Registered: ‎04-12-2013
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Re: Handset Software Updates - 4/12/2013

Hi Yannick do u have any clues as to what happened with my phone

cheers daddo

Occasional Contributor
Niche
Posts: 15
Registered: ‎28-11-2013
0 Kudos

Re: Handset Software Updates - 4/12/2013

I also have sent my IMEI through. I look forward to hearing something soon!

 

Cheers

 

Niche

Contributor
icanfly77
Posts: 21
Registered: ‎24-12-2012
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Re: Handset Software Updates - 4/12/2013

Thanks for the more regular update.

 

Disapoointed that Samsung have yet again delayed the Note 2 firmware to Telstra.

 

Was supposed to be sent to Telstra end of October, then end of November, Now Dec 6

 

Good to see even though Samsung delayed the update the expected availability date from Telstra is still Dec 23. Let;s hope Sansung can get their stuff together and get the firmware out. Hardly seems worth it now as I heard Kit Kat will come out on this device early next year

Occasional Contributor
Niche
Posts: 15
Registered: ‎28-11-2013
0 Kudos

Re: Handset Software Updates - 4/12/2013

Has anyone heard back from Yannick yet?

New Contributor
muzza
Posts: 53
Registered: ‎27-09-2012
0 Kudos

Re: Handset Software Updates - 4/12/2013

I haven't, although it looks like she has read my private message.
Community Manager
Yannick
Posts: 1,324
Registered: ‎22-08-2011
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Re: Handset Software Updates - 4/12/2013

No new information so far but as soon as i get something i will let you all know.
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Occasional Contributor
RDH001
Posts: 18
Registered: ‎04-12-2013

Re: Handset Software Updates - 4/12/2013

According to this official Motorola page -

 

https://motorola-global-en-aus.custhelp.com/app/software-upgrade-news/g_id/1980

 

When you select Telstra, it comes up with this -

 

MOTOROLA RAZR HD

This device will be upgraded to KitKat (Android 4.4)

 

 

And Telstra say they have no further information ?

 

 

 

 

Senior Member
moretamagik
Posts: 10
Registered: ‎22-11-2013
0 Kudos

Re: Handset Software Updates - 4/12/2013

Thank you for the update. I really do appreciate it!

Senior Member
heartlikeasky
Posts: 19
Registered: ‎19-12-2012
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Re: Handset Software Updates - 4/12/2013

For all those wondering ...... 4.1.2 was a push update to prepare your handset for the new 4.2.2 update.

The 4.2.2 update was originallygoing to be skipped for all SGS3 3G handsets but due to firmware issues with the rollout of 4.3 to other Samsung Handsets they decided to prop SGS3 handsets up so that we would stop complaining. Unfortunately the 4.2.2 update will be drip fed so as not to create a server crash when everyone starts to try and d/l it.

Just a matter of a little patience. If you remember last year we also had a similar problem upgrading to Jellybean but it eventually started coming through around 5/6 December.

Contributor
wdtvandsound
Posts: 152
Registered: ‎02-05-2012
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Re: Handset Software Updates - 4/12/2013

[ Edited ]

For my Samsung Galaxy S3, there was a largre Kies up date on mine but no offer of the option to check for a phone update!!!!

Senior Member
heartlikeasky
Posts: 19
Registered: ‎19-12-2012
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Re: Handset Software Updates - 4/12/2013

For all those wondering ...... 4.1.2 was a push update to prepare your handset for the new 4.2.2 update.

The 4.2.2 update was originallygoing to be skipped for all SGS3 3G handsets but due to firmware issues with the rollout of 4.3 to other Samsung Handsets they decided to prop SGS3 handsets up so that we would stop complaining. Unfortunately the 4.2.2 update will be drip fed so as not to create a server crash when everyone starts to try and d/l it.

Just a matter of a little patience. If you remember last year we also had a similar problem upgrading to Jellybean but it eventually started coming through around 5/6 December.

New Contributor
muzza
Posts: 53
Registered: ‎27-09-2012
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Re: Handset Software Updates - 4/12/2013

Hi heartlikeasky, I would love if what you have said is true. Are you able to tell us where you got that information from?
Occasional Contributor
Maxama123
Posts: 11
Registered: ‎05-12-2013
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Re: Handset Software Updates - 4/12/2013

Samsung Note 3 "A minor bugfix  update was approved 2 December. There is no change in the base Android version with this update."

 

SO you're saying there is ONLY a minor fix to current base Android OS Jelly Bean 4.3? Is this correct?

Any word on Kitkat 4.4?

New Contributor
mrscottgould
Posts: 9
Registered: ‎14-11-2013

Re: Handset Software Updates - 4/12/2013

Any idea when we will receive an update for the GT-I9305T? We are still running android 4.1.2
New Contributor
fcosenti
Posts: 9
Registered: ‎03-10-2012
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Re: Handset Software Updates - 4/12/2013

Yes something is definitely wrong with this Galaxy S3 upgrade. I upgraded my S3 and my wife's, and despite full downloads and installation, versions are still the same 4.1.2 that have been for months.

It is still 4.1.2, not 4.2.2.

Senior Member
mr_tim
Posts: 18
Registered: ‎22-11-2013
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Re: Handset Software Updates - 4/12/2013


Maxama123 wrote:

Samsung Note 3 "A minor bugfix  update was approved 2 December. There is no change in the base Android version with this update."

 

SO you're saying there is ONLY a minor fix to current base Android OS Jelly Bean 4.3? Is this correct?

Any word on Kitkat 4.4?


here here... when will we get this bug fix? will it fix the index service bug? it seems to have started again after about a week.

Fix Australia, Sack the government.
Contributor
beetle84
Posts: 305
Registered: ‎22-11-2012
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Re: Handset Software Updates - 4/12/2013

"Yes something is definitely wrong with this Galaxy S3 upgrade. I upgraded my S3 and my wife's, and despite full downloads and installation, versions are still the same 4.1.2 that have been for months.
It is still 4.1.2, not 4.2.2."

Nothing is up, read the whole thread, the update you rwceived was a pre 4.2 upgrade required so you can install 4.2 when released
Senior Member
heartlikeasky
Posts: 19
Registered: ‎19-12-2012
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Re: Handset Software Updates - 4/12/2013

Hi Muzza,

 

The key word you are needing to see is "deployment". If you look at the other handset updates they all have this in the last column.

Samsung / Telstra have all given approval to the 4.2.2 update but it's up to Samsung to actually deploy it.

Given the issues with all their other upgrades the 4.2.2 is probably just sitting in the server queue waiting for its turn to push out.

Senior Member
heartlikeasky
Posts: 19
Registered: ‎19-12-2012
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Re: Handset Software Updates - 4/12/2013

To all who are waiting anxiously for the SGS3 4.2.2 update please note that:

 

The key phrase you are needing to see is "Approved and Deploying" or "Deploying now". If you look at the other handset updates they all have this in the last column.

Samsung / Telstra have all given approval to the 4.2.2 update but it's up to Samsung to actually deploy it.

Given the issues with all their other upgrades the 4.2.2 is probably just sitting in the server queue waiting for its turn to push out.

It will start filterimg out within the next 48 hours or so............

 

Merry Christmas to all

Contributor
pedah
Posts: 212
Registered: ‎06-08-2011
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Re: Handset Software Updates - 4/12/2013

Thanks for the updated release, hoping the WIndows Phone dates are fairly accurate? Any insight into why the 920 is lagging behind?

#WinPhan

HTC Tytn II, HTC HD2, HTC DesireHTC Mozart, HTC HD7, HTC Titan 4G, HTC 8X, HTC One, Nokia Lumia 1020
Senior Member
heartlikeasky
Posts: 19
Registered: ‎19-12-2012
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Re: Handset Software Updates - 4/12/2013

The Samsung Galaxy S3 4.2.2 update has started deploying. My phone updated this morning. If you haven't received notification as yet then:

1. Connect your phone to Kies and try to see if there is a software update.

2. Go into Settings/About Device/Software Update/ Update (Check for Updates) and see if it connects to the server. You may have try this 2 or 3 times given the traffic.

New Contributor
muzza
Posts: 53
Registered: ‎27-09-2012
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Re: Handset Software Updates - 4/12/2013

[ Edited ]

Thanks heartlikeasky - I'm not seeing anything through my S3 yet, but I'll definitely check this out when I get home.

 

Can you send through the new build date and baseband?

Established Member
SithLordManBat
Posts: 6
Registered: ‎02-12-2013
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Re: Handset Software Updates - 4/12/2013

So it is 4.2.2, and it's rolling out now? Even if it isn't rolling out, any clarity on the situation would be amazing...

(╯°□°)╯︵ ┻━┻
New Contributor
muzza
Posts: 53
Registered: ‎27-09-2012
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Re: Handset Software Updates - 4/12/2013

I don't think so. I haven't been able to find any information on this and my phone isn't updating by itself or through Kies.
Member
Smythbuilt
Posts: 4
Registered: ‎14-11-2013
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Re: Handset Software Updates - 4/12/2013

No 4.2.2 via Kies or OTA here either.

Established Member
Helix192
Posts: 8
Registered: ‎09-08-2013
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Re: Handset Software Updates - 4/12/2013

Mid- February for the HTC 8X GDR3!? I'm sure Windows Phone 8.1 will be close by then, and I'll more than likely have a new Windows Phone then too...
Proud Windows Phone supporter!
Never Your Hero.
The Third Helix

HTC HD2
HTC Mozart
HTC HD7
HTC 8X (current)
Senior Member
mr_tim
Posts: 18
Registered: ‎22-11-2013
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Re: Handset Software Updates - 4/12/2013

Come on Telstra why is it that Vodaphone note 3 owners are getting the full MJ7 update while we Telstra note 3 suckers are only (if ever) going to get only minor bug fixes?

What is the reason for this?

We not good enough or are you lot preparing to flog off the next new samsung issued phone and just drop us like a sack of...  ?

 

Oh and tell your NRC Samsung tech that its not nice to try and shaft legally blind people.

Fix Australia, Sack the government.
Senior Member
moretamagik
Posts: 10
Registered: ‎22-11-2013
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Re: Handset Software Updates - 4/12/2013

Mid January, not mid February.

Established Member
SithLordManBat
Posts: 6
Registered: ‎02-12-2013
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Re: Handset Software Updates - 4/12/2013

Yeah, I've been checking since I posted that, and on my old computer Kies said it had an update, but it would crash pretty soon after launching, so I installed it on my laptop, and, lo and behold, no update...
(╯°□°)╯︵ ┻━┻
New Contributor
muzza
Posts: 53
Registered: ‎27-09-2012
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Re: Handset Software Updates - 4/12/2013

Yeah SithLordManBat I'm in the same boat. Been checking since Friday night. No update.
Member
gazzman44
Posts: 4
Registered: ‎15-11-2013
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Re: Handset Software Updates - 4/12/2013

Thanks for the update.

 

I don't want to interrupt the S3 upgrade puzzle but great news about the update to 4.3 for the Samsung Galaxy S4. Looking forward to Ant+.

 

I am also stayoing tuned on the S3 upgrade as my wife has the S3 4G and has been having lots of problems. When making / recieving some calls can't hear anything on either end. Need a reboot to fix it. Hoping an Android update might fix this.

Occasional Contributor
GvhftrKijl
Posts: 20
Registered: ‎24-07-2012
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Re: Handset Software Updates - 4/12/2013

So, how's the submission for the Note 2 4G coming along? Has it been approved today as per the OP for anticipated rollout on the 23rd?

And if you're thinking of staying silent because there might be some user backlash if we don't like the answer...

Don't worry about a backlash, go on, tell us, it's cool, really. ;-)

Because I've already resigned myself to the fact that I won't be able to get a Galaxy Gear to use with my Note 2 for Christmas...
New Contributor
Rambutan
Posts: 11
Registered: ‎10-12-2013
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Re: Handset Software Updates - 4/12/2013

The update schedule states that Android 4.2.2 ‘Jelly Bean Plus’ is now available for Galaxy S3. I have a Galaxy S3 which is running on 4.1.2 and when I check for the update it says the latest is already installed.  What is the problem?

Senior Member
GlennC
Posts: 17
Registered: ‎26-11-2013
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Re: Handset Software Updates - 4/12/2013

My Samsung S3 received a update 2 weeks ago, still on 4.1.2  and still to this day it has not received an update to 4.2.2 , My new Google nexus 5 received its first update 2 days after Google made it public . no more waiting from Sumsung or Telstra have to love pure Google !!!!

 

 

Senior Member
mr_tim
Posts: 18
Registered: ‎22-11-2013
0 Kudos

Re: Handset Software Updates - 4/12/2013

note 3 has had an update.  MJ7 from MI7.

Fix Australia, Sack the government.
Established Member
CaneDriver
Posts: 5
Registered: ‎11-12-2013
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Re: Handset Software Updates - 4/12/2013

I'm still waiting for the 4.2.2 update for the SGS3 also.  Having said that, I'm not in a real rush for it, as the update from a few weeks ago has finally made my phone more stable, such that it isn't locking up/restarting every few days.

>