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Telstra Products & Services Team
CraigR
Posts: 103
Registered: ‎31-07-2012

Handset updates - 6 December

 Hi all,

 

Apologies for the delay in this update but a lot has been happening over the last 2 weeks. I will keep this update short as well for the same reason.

 

  • The Nokia N8 PR 3.1 Belle update is now deploying
  • The big big news – the ICS update for the Samsung Galaxy S 2 4G has finally been approved. It is expected to begin deployment soon. When we get a more accurate estimate of the deployment start date I will let everyone know.
  • Unfortunately Samsung have further delayed the submission of the Galaxy Nexus Jelly Bean update – this is now expected 7 December. We will aim to test and approve this update in 1 version.
  • Samsung have submitted another version of the Jelly Bean update for the Galaxy S 3 that fixes an issue identified by their QA team. This version is currently in Telstra testing.
  • HTC have further delayed the HTC One XL Jelly Bean update. It is now expected on 7 December and we will aim to test and approve in 1 version.
  • The Jelly Bean update for the Motorola RAZR HD has been approved by Telstra. Deployment is expected to commence by 17 December
  • The Jelly Bean update for the Motorola RAZR M has been received and is currently in Telstra testing

 

That’s all for this update.

 

Update status for this week*:

 

Handset  Update Status Expected test rounds Expected approval date Expected customer availability date Notes
Nokia N8 PR 3.1 "Belle Refresh" Now available 2 15/11/2012 29/11/2012 Now deploying as a FOTA update and via the Nokia Software Update tool
Samsung Galaxy S2 4G  Android 4.0 ‘Ice Cream Sandwich’ update Approved by Telstra - waiting for deployment by vendor 2 26/11/2012 10/12/2012 Approved 30 November. Currently waiting for deployment by Samsung
Samsung Galaxy Nexus  Android 4.1 ‘Jelly Bean’ update Waiting for initial vendor submission 2 December TBC Samsung is preparing an update but have further slipped the test submission. Current estimate for test submission is 7 December
HTC One XL Android 4.1 ‘Jelly Bean’ update Waiting for initial vendor submission 2 TBC TBC HTC is preparing a submission which is now expected 7 December. Customer availability expected before end-2012
HTC One S Android 4.1 ‘Jelly Bean’ update Waiting for initial vendor submission 2 TBC TBC HTC have delayed the submission of this update until early 2013.
Samsung Galaxy S3 Android 4.1 ‘Jelly Bean’ update Waiting for second FW submission 2 TBC TBC Testing complete on initial submission but unfortunately Samsung  has uncovered another issue that has necessitated a further test submission on 4 December. This version is currently in test.
Sony Xperia U Android 4.0 ‘Ice Cream Sandwich’ update Waiting for second FW submission 2 24/12/2012 7/01/2013 New FW submission required
Motorola RAZR HD Android 4.1 ‘Jelly Bean’ update Second round testing 2 3/12/2012 17/12/2012 Approved.
Motorola RAZR M Android 4.1 ‘Jelly Bean’ update First round testing 2 28/01/2013 8/02/2013 Test submission received and currently in test

 

 

 

* - Although accurate at time of publishing these dates are subject to change

Device Updates – Important Info & Terminology
Contributor
DeanM
Posts: 37
Registered: ‎22-10-2012
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Re: Handset updates - 6 December

Sorry for my language Craig, but please stop bull**bleep**ting us on the Nexus update. You know Samsung won't get it to you.
Community Leader (Retired)
Ben_F
Posts: 5,608
Registered: ‎14-07-2011
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Re: Handset updates - 6 December


DeanM wrote:
Sorry for my language Craig, but please stop bull**bleep**ting us on the Nexus update. You know Samsung won't get it to you.

He isn't going to go against the advice that Samsung have provided :smileyhappy:

 

I hope that Samsung is forced to the back of the store after these issues..... just my 2c :smileyhappy:

 

B.

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Contributor
DeanM
Posts: 37
Registered: ‎22-10-2012
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Re: Handset updates - 6 December


Ben_F wrote:

DeanM wrote:
Sorry for my language Craig, but please stop bull**bleep**ting us on the Nexus update. You know Samsung won't get it to you.

He isn't going to go against the advice that Samsung have provided :smileyhappy:

 

I hope that Samsung is forced to the back of the store after these issues..... just my 2c :smileyhappy:

 

B.


When an entities advice is consistently wrong, only a fool would expect it to be right the next time.  Would you believe someone who told you "Yes, I've given you incorrect information every week for the last 6 months, but I'm right this time! Honest!"?

Community Leader (Retired)
Ben_F
Posts: 5,608
Registered: ‎14-07-2011
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Re: Handset updates - 6 December


DeanM wrote:

Ben_F wrote:

DeanM wrote:
Sorry for my language Craig, but please stop bull**bleep**ting us on the Nexus update. You know Samsung won't get it to you.

He isn't going to go against the advice that Samsung have provided :smileyhappy:

 

I hope that Samsung is forced to the back of the store after these issues..... just my 2c :smileyhappy:

 

B.


When an entities advice is consistently wrong, only a fool would expect it to be right the next time.  Would you believe someone who told you "Yes, I've given you incorrect information every week for the last 6 months, but I'm right this time! Honest!"?


I agree with you, however what else is he going to say? "Samsung have told me X, however we all know they are a lying cheating bunch of scum and won't deliver"

 

What a great way to show professionalisim in the workplace :smileyhappy:

 

B.

----------------------------


New Users - Click Here!


If your complaint still remains unresolved and you have tried contacting Telstra Complaints (http://www.telstra.com.au/complaints ) you can contact the TIO at http://www.tio.com.au or via phone (1800 062 058) to escalate your issue.


Give me a if you think I've been of some help. It's just under my name on this post

Super Contributor
haydencoonan
Posts: 254
Registered: ‎09-08-2012
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Re: Handset updates - 6 December

Motorola RAZR HD... Approved.. :smileyvery-happy:  11 days.. Can't wait!

Contributor
Bomples
Posts: 36
Registered: ‎12-10-2012
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Re: Handset updates - 6 December

[ Edited ]

Disappointed! Samsung must be the most incompetent company on the planet. How is it they continue to delay the Galaxy Nexus update? The imagine has been built for months! And they just need to tweak it and deliver to Telstra. How  hard is that? I'm getting increasingly frustrated with Samsung's incompetence...

 

 

Contributor
dunners
Posts: 144
Registered: ‎11-01-2012
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Re: Handset updates - 6 December

[ Edited ]

Bomples wrote:
Disappointed! Samsung must be the most incompetent company on the planet. How is it they continue to delay the Galaxy Nexus update? The imagine has been built for months! And they just need to tweak it and deliver to Telstra. How hard is that? Sorry for the language just increasingly frustrated with Samsung's incompetence...

My guess is Samsung wants to prioritise it's own phones. Because the Nexus is a 'Google' phone they probs deem it less important. It could also be the reason why Google decided to switch from Samsung to LG the the Nexus 4

Senior Member
yaoiboi
Posts: 11
Registered: ‎31-10-2012
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Re: Handset updates - 6 December

Fingers crossed for a quick testing on the SGS3 jellybean.
I wonder if voda ended up releasing their version that was approved...
New Contributor
harold_257
Posts: 17
Registered: ‎17-10-2011
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Re: Handset updates - 6 December

Occasional Contributor
tryanc
Posts: 15
Registered: ‎08-11-2012
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Re: Handset updates - 6 December

here i was getting my mate on voda so excited for getting the update before me :smileytongue: hehe
Member
glimmerman
Posts: 4
Registered: ‎06-12-2012
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Re: Handset updates - 6 December

Hi Craig,

 

I've noticed that several of the last updates in relation to the Galaxy Nexus update state that submission is slipped, expected to be the very next day after you update.

 

Are you able to if it's expected to be tomorrow and you are posting today to say it's slipped just wait until tomorrow and then tell us.

 

I'm dying to get this update or get away from this phone and buy something else that hopefully will get the updates submitted faster (or buy something from overseas which most support Optus frequencies but not Next G's - so through loyalty in sticking with Telstra I'm not buying from overseas and switching to a carrier that supports an overseas phone and this I am not getting enjoyment from my devices and missing out on some that I could buy outright and use on another network).

 

I keep coming on, reading the updates and thinking great tomorrow the update might be out, check back for a fornight to be told it could be tomorrow and so on.

 

Obviously this is not your fault at all what Samsung is doing, they are just trying to get their own in house devices to the top of the list whilst forcing this one down the list.

 

But the information we are getting (it's great we are getting it) is just annoying to keep reading it could be tomorrow, just wait 24 hours, and we might have good news immediately.

New Contributor
Dalez84
Posts: 5
Registered: ‎21-11-2012

Re: Handset updates - 6 December

Can you please give us an update on the HTC one xl since tomorrow is December 7? Just so I know if you received the update or not. Thanks
Senior Member
yaoiboi
Posts: 11
Registered: ‎31-10-2012
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Re: Handset updates - 6 December


harold_257 wrote:

nope, typical vodafone failed once again
http://blog.vodafone.com.au/blog/samsung-galaxy-s-iii-jelly-bean-update-23112012/


hahahaha Thats hilarious