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on 09-08-2012 01:25 PM
Welcome to the new device updates area of CrowdSupport and to this, the first of our new weekly posts where we’ll update you on the latest news and information relating to handset updates.
I work in the devices team and together with my two colleagues, IamDavid and SrinjoyD, we’ll be here to share information on all the latest device updates currently either in test, scheduled for testing or recently approved as well as giving information about the latest versions of software announcements. This forum is intended to give you a single place to find all your device updates and a place for you to talk to us directly. It replaces the previous status page at http://www.telstra.com.au/mobile-phones/mobile-pho
As part of improving the information available to everyone, we’ve also updated the layout of our updates page to give a better view of where a device is at any point in time by detailing what “status” the device is in. You’ll also find detailed information about how and why we test devices as well as key terminology in the thread ”Device Updates – Important Info & Terminology”.
There are a two new device updates to point out this week.
- The addition if the Android ICS updates for the Samsung Galaxy Note and HTC EVO 3D devices.
- Inclusion of the Nokia N9 “PR1.3” update
We know many of you are hanging out for Android Jellybean update following the recent announcement by Google. We’re keen to get this update to you as soon as possible and we have already requested timelines from our handset and tablet manufacturers. We’ll let you know as soon as we have any news.
We hope you find this new approach and section helpful but we are continually looking at ways to improve the updates information and experience, so we’d love to hear your thoughts and feedback on the sort of things you’d like to see us feature here.
Update status for this week*:
|Handset||Update||Status||Expected test rounds||Expected approval date||Expected customer availability date||Notes|
|Sony Ericsson Arc S||Android 4.0 ‘Ice Cream Sandwich’ update||Now available||1||28 May 2012||11 June 2012||Available via Sony Ericsson “PC Companion”|
|Sony Ericsson Xperia Neo||Android 4.0 ‘Ice Cream Sandwich’ update||Now available||1||5 June 2012||18 June 2012||Available via Sony Ericsson “PC Companion”|
|Nokia Lumia 800||Mango Commercial Refresh 3 (MCR3)||Now available||1||9 July 2012||19 July 2012||Available by synchronising your phone with Microsoft’s Zune software on a PC|
|HTC 7 Mozart||Mango Commercial Refresh 3 (MCR3)||Now available||1||9 July 2012||19 July 2012||Available by synchronising your phone with Microsoft’s Zune software on a PC|
|HTC HD7||Mango Commercial Refresh 3 (MCR3)||Now available||1||9 July 2012||19 July 2012||Available by synchronising your phone with Microsoft’s Zune software on a PC|
|Samsung Omnia W||Mango Commercial Refresh 3 (MCR3)||Now available||1||9 July 2012||19 July 2012||Available by synchronising your phone with Microsoft’s Zune software on a PC|
|LG c900k||Mango Commercial Refresh 3 (MCR3)||Now available||1||9 July 2012||19 July 2012||Update tested and approved by Telstra. Awaiting deployment by Microsoft.|
|Samsung Galaxy Nexus||Android 4.0.4 update||Now available||1||17 July 2012||31 July 2012||Available over the air. To request update go to: Menu>Settings>About Phone>Software updates>Check now|
|Samsung Galaxy Note||Android 4.0 ‘Ice Cream Sandwich’ update||Second round testing||2||13 August 2012||27 August 2012||Currently in Telstra testing|
|Nokia N9||PR 1.3 update||Second round testing||2||13 August 2012||27 August 2012||Currently in Telstra testing|
|HTC EVO 3D||Android 4.0 ‘Ice Cream Sandwich’ update||Third or greater round of testing||2||10 September 2012||12 September 2012||Issues identified in 2nd round of testing require a new FW submission.|
|Samsung Galaxy S2 4G||Android 4.0 ‘Ice Cream Sandwich’ update||Waiting for initial vendor submission||2||2 October 2012||16 October 2012||Samsung has advised that they now expect to submit the update for testing late-August.|
|Samsung Galaxy Nexus||Android 4.1 ‘Jelly Bean’ update||Waiting for initial vendor submission||2||TBC||TBC||Samsung is preparing an update but is yet to confirm the date it will be submitted for Telstra testing.|
|HTC One XL||Android 4.1 ‘Jelly Bean’ update||Waiting for initial vendor submission||2||TBC||TBC||HTC is preparing an update but is yet to confirm the date it will be submitted for Telstra testing.|
|HTC One S||Android 4.1 ‘Jelly Bean’ update||Waiting for initial vendor submission||2||TBC||TBC||HTC is preparing an update but is yet to confirm the date it will be submitted for Telstra testing.|
* - Although accurate at time of publishing these dates are subject to change.
on 09-08-2012 02:17 PM
nice to see!! Can you please update the old link to redirect here?
in addition, I feel this would be better suited to a Community Knowledgebase article over just forum posts.
on 09-08-2012 02:25 PM
The "old" page will be changed to re-direct to here inthe near future - we just need to get the "tablets" update up on this forum then both of the "old" links can be updated.
on 09-08-2012 02:32 PM
Thankyou Craig, at last, great to see we've got some movement at the station and lets hope it can be updated on a more regular basis, even minor updates that relate will be great. Also the fact that Tablets, eg. Xoom etc. will make the cut.
on 09-08-2012 03:42 PM
Haydencoonan if you follow this board you will be one of the first to find out when it is ready. We have also tried to explain the process behind updates and why sometime we have delays.
If you have found the answer, don't forget to mark the post as a Accepted Solution this will help other members find solutions faster.
You can also find us on:
on 09-08-2012 07:48 PM
I notice Android 4.1 (JB) is only for three handsets. Is this the final list or are other handsets (I have a normal SII) being considered.
This list is updated on a weekat basis and therefore doesn't cover all handsets. These are the ones that they know about.
on 09-08-2012 10:38 PM
on 10-08-2012 12:36 AM
Well done guys, appreciate you producing a more forward facing update approach, having it on a weekly type update schedule that communicates things, even if there are no changes it is much better than a table that is updated sparodically with no chat.
keep it up and keep on Samsung and HTC backs about JB.
on 10-08-2012 06:02 AM
With Jelly Bean, the 3 devices listed here are so far the only ones where we have a commitment from the manufacturer to provide a Jelly Bean update. We are in discussions about other devices and will add them to the list here once we have "locked it in" with the manufacturer.
In reality we want a Jelly Bean update for as many of our devices as possible (and sooner rather than later).
on 10-08-2012 01:45 PM
Yannick, Samsung updates are shockingly slow like they don't care. My Samsung Galaxy S II 4G was supposed to get Ice Cream Sandwhich originally in May, then June, then August, then September and now it has been pushed back to mid October. Terrible customer service. I guess that it's a laughable question to ask if the S II 4G will get Jelly Bean since Samsung does not seem to care about a device that was released sooo long ago in March 2012 /s . The only thing that is worse on the S II 4G is the terrible battery life of less than a day with modest use. Only if I turn wireless data off I do get a full day of normal use on one charge. 2 friends with the same phone with Telstra have the same poor experience. All added up I regret getting the S II 4G.......
I'd wager that almost every owner of this phone feels the same way. I know I certainly do!