Handset updates - 9 August 2012

[CraigR]

Hello.

Welcome to the new device updates area of CrowdSupport and to this, the first of our new weekly posts where we’ll update you on the latest news and information relating to handset updates.

I work in the devices team and together with my two colleagues, IamDavid and SrinjoyD, we’ll be here to share information on all the latest device updates currently either in test, scheduled for testing or recently approved as well as giving information about the latest versions of software announcements. This forum is intended to give you a single place to find all your device updates and a place for you to talk to us directly. It replaces the previous status page at http://www.telstra.com.au/mobile-phones/mobile-phones/smartphones.

As part of improving the information available to everyone, we’ve also updated the layout of our updates page to give a better view of where a device is at any point in time by detailing what “status” the device is in. You’ll also find detailed information about how and why we test devices as well as key terminology in the thread ”Device Updates – Important Info & Terminology”.

There are a two new device updates to point out this week.

• The addition if the Android ICS updates for the Samsung Galaxy Note and HTC EVO 3D devices.
• Inclusion of the Nokia N9 “PR1.3” update

Jelly Bean

We know many of you are hanging out for Android Jellybean update following the recent announcement by Google. We’re keen to get this update to you as soon as possible and we have already requested timelines from our handset and tablet manufacturers. We’ll let you know as soon as we have any news.

We hope you find this new approach and section helpful but we are continually looking at ways to improve the updates information and experience, so we’d love to hear your thoughts and feedback on the sort of things you’d like to see us feature here.

Update status for this week*:

Handset	Update	Status	Expected test rounds	Expected approval date	Expected customer availability date	Notes
Sony Ericsson Arc S	Android 4.0 ‘Ice Cream Sandwich’ update	Now available	1	28 May 2012	11 June 2012	Available via Sony Ericsson “PC Companion”
Sony Ericsson Xperia Neo	Android 4.0 ‘Ice Cream Sandwich’ update	Now available	1	5 June 2012	18 June 2012	Available via Sony Ericsson “PC Companion”
Nokia Lumia 800	Mango Commercial Refresh 3 (MCR3)	Now available	1	9 July 2012	19 July 2012	Available by synchronising your phone with Microsoft’s Zune software on a PC
HTC 7 Mozart	Mango Commercial Refresh 3 (MCR3)	Now available	1	9 July 2012	19 July 2012	Available by synchronising your phone with Microsoft’s Zune software on a PC
HTC HD7	Mango Commercial Refresh 3 (MCR3)	Now available	1	9 July 2012	19 July 2012	Available by synchronising your phone with Microsoft’s Zune software on a PC
Samsung Omnia W	Mango Commercial Refresh 3 (MCR3)	Now available	1	9 July 2012	19 July 2012	Available by synchronising your phone with Microsoft’s Zune software on a PC
LG c900k	Mango Commercial Refresh 3 (MCR3)	Now available	1	9 July 2012	19 July 2012	Update tested and approved by Telstra. Awaiting deployment by Microsoft.
Samsung Galaxy Nexus	Android 4.0.4 update	Now available	1	17 July 2012	31 July 2012	Available over the air. To request update go to: Menu>Settings>About Phone>Software updates>Check now
Samsung Galaxy Note	Android 4.0 ‘Ice Cream Sandwich’ update	Second round testing	2	13 August 2012	27 August 2012	Currently in Telstra testing
Nokia N9	PR 1.3 update	Second round testing	2	13 August 2012	27 August 2012	Currently in Telstra testing
HTC EVO 3D	Android 4.0 ‘Ice Cream Sandwich’ update	Third or greater round of testing	2	10 September 2012	12 September 2012	Issues identified in 2nd round of testing require a new FW submission.
Samsung Galaxy S2 4G	Android 4.0 ‘Ice Cream Sandwich’ update	Waiting for initial vendor submission	2	2 October 2012	16 October 2012	Samsung has advised that they now expect to submit the update for testing late-August.
Samsung Galaxy Nexus	Android 4.1 ‘Jelly Bean’ update	Waiting for initial vendor submission	2	TBC	TBC	Samsung is preparing an update but is yet to confirm the date it will be submitted for Telstra testing.
HTC One XL	Android 4.1 ‘Jelly Bean’ update	Waiting for initial vendor submission	2	TBC	TBC	HTC is preparing an update but is yet to confirm the date it will be submitted for Telstra testing.
HTC One S	Android 4.1 ‘Jelly Bean’ update	Waiting for initial vendor submission	2	TBC	TBC	HTC is preparing an update but is yet to confirm the date it will be submitted for Telstra testing.

*  - Although accurate at time of publishing these dates are subject to change.

[Ben_F]

Craig,

nice to see!! Can you please update the old link to redirect here?

in addition, I feel this would be better suited to a Community Knowledgebase article over just forum posts. 

[CraigR]

Hi Ben_F,

The "old" page will be changed to re-direct to here inthe near future - we just need to get the "tablets" update up on this forum then both of the "old"  links can be updated.

[DEANJA]

Thankyou Craig, at last, great to see we've got some movement at the station and lets hope it can be updated on a more regular basis, even minor updates that relate will be great. Also the fact that Tablets, eg. Xoom etc. will make the cut. 

[haydencoonan]

Sensational.. Samsung delay again...

[Yannick]

Haydencoonan if you follow this board you will be one of the first to find out when it is ready. We have also tried to explain the process behind updates and why sometime we have delays.

http://crowdsupport.telstra.com.au/t5/Device-Updates/Device-Updates-Important-Info-amp-Terminology/t... 

[SBro]

I notice Android 4.1 (JB) is only for three handsets.  Is this the final list or are other handsets (I have a normal SII) being considered.

[Ben_F]

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SBro wrote:

I notice Android 4.1 (JB) is only for three handsets.  Is this the final list or are other handsets (I have a normal SII) being considered.

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This list is updated on a weekat basis and therefore doesn't cover all handsets. These are the ones that they know about. 

[firedragon76]

Yannick, Samsung updates are shockingly slow like they don't care. My Samsung Galaxy S II 4G was supposed to get Ice Cream Sandwhich originally in May, then June, then August, then September and now it has been pushed back to mid October. Terrible customer service. I guess that it's a laughable question to ask if the S II 4G will get Jelly Bean since Samsung does not seem to care about a device that was released sooo long ago in March 2012 /s . The only thing that is worse on the S II 4G is the terrible battery life of less than a day with modest use. Only if I turn wireless data off I do get a full day of normal use on one charge. 2 friends with the same phone with Telstra have the same poor experience. All added up I regret getting the S II 4G.......

[No_Underscore]

Well done guys, appreciate you producing a more forward facing update approach, having it on a weekly type update schedule that communicates things, even if there are no changes it is much better than a table that is updated sparodically with no chat.

keep it up and keep on Samsung and HTC backs about JB.

[CraigR]

With Jelly Bean, the 3 devices listed  here are so far the only ones where we have a commitment from the manufacturer to provide a Jelly Bean update. We are in discussions about other devices and will add them to the list here once we have "locked it in" with the manufacturer.

In reality we want a Jelly Bean update for as many of our devices as possible (and sooner rather than later).

[gjh98gjh]

great work, thanks Craig

[nixygirl]

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firedragon76 wrote:
Yannick, Samsung updates are shockingly slow like they don't care. My Samsung Galaxy S II 4G was supposed to get Ice Cream Sandwhich originally in May, then June, then August, then September and now it has been pushed back to mid October. Terrible customer service. I guess that it's a laughable question to ask if the S II 4G will get Jelly Bean since Samsung does not seem to care about a device that was released sooo long ago in March 2012 /s . The only thing that is worse on the S II 4G is the terrible battery life of less than a day with modest use. Only if I turn wireless data off I do get a full day of normal use on one charge. 2 friends with the same phone with Telstra have the same poor experience. All added up I regret getting the S II 4G.......

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I'd wager that almost every owner of this phone feels the same way. I know I certainly do!

[coaxism]

I wish you would tell your Tech Support Areas about this!