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Matias
Posts: 3
Registered: ‎30-06-2013
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Change wifi password! my modem is a bigpond.

Hi, I really need to change the wifi password! Someone is using my wifi network and Im paying a lot!!!!!!
Please, is urgent.
Thanks

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Shelly_Telstra
Posts: 1,207
Registered: ‎22-08-2012
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Re: Change wifi password! my modem is a bigpond.

Matias,

 

I can help you out, but so that I can give you accurate directions, I need to know the model of modem you are using.

 


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Matias
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Re: Change wifi password! my modem is a bigpond.

Hi, 

the modem is a BigPond.

At the back is a label wich says:
Thomson

TG782T

SN: CP1110NTF7V(41)

 

SSID: BigPond 89F11E


Please, tell me as soon as possible how can I change the pass. Im paying a lot of money for a service wich I dont use too much...
THANKS A LOT!

Technical Support
Shelly_Telstra
Posts: 1,207
Registered: ‎22-08-2012

Re: Change wifi password! my modem is a bigpond.

Hi Matias,

Here it is. Let me know if you have any problems

 
- Click on the following link: http://10.0.0.138
- On the left hand menu click on Home Network
- Select the link where it displays WLAN and your network identifier.
- Click on configure in the top right hand corner.
 
From this page you can change the WiFi channel, Network Name, whether it is broadcast or hidden and the WPA-PSK Encryption Key (WiFi Password) and it's encryption type. 
 
- Click on the Apply button at the bottom of the screen
 
You will then need to update these matching details in any device that you want connecting via WiFi.
 
 

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Matias
Posts: 3
Registered: ‎30-06-2013
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Re: Change wifi password! my modem is a bigpond.

THANKS A LOT!
I change it!!!!!

And now, another question ; )
I would like to keep an eye on how much I am spending, you know, my daily transfer data.
What do I need to do that?
thanks in advance 

Technical Support
Shelly_Telstra
Posts: 1,207
Registered: ‎22-08-2012
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Re: Change wifi password! my modem is a bigpond.

Matias,

 

There are a couple of ways to keep track of your usage.

 

You can download the Telstra 24x7 app for your Android or Apple smartphone/tablet. This has the added benefit of displaying the usage for all Telstra and BigPond services. You may need to register with Telstra.com first which can be done here: https://id.telstra.com.au/register

 

Alternatively, you can log into https://myaccount.bigpond.com/MyServices.do

 

Once logged in you may need to then select Account Services then My BigPond from the menu located at the top right of the page.

 


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janobevo
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Registered: ‎22-12-2013
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Re: Change wifi password! my modem is a bigpond.

Hi 

Can anyone help me ? Ive recently changed my wifi password as I believe someone is using my wifi, I have a Thompson TG782T, since changing it we are now unable to access wifi at all.When I try to access the  page http://10.0.0.138 or the bigpond.bigpond nothing happens

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JesseS
Posts: 473
Registered: ‎20-02-2013
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Re: Change wifi password! my modem is a bigpond.

Instructions can vary depending on your modem. If that IP doesn't work, you will need to use 192.168.0.1 to access your modem settings.

 

If you have any trouble with this recommend contacting 133933 for further help.

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Member
jisik00
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Registered: ‎03-01-2014
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Re: Change wifi password! my modem is a bigpond.

please send me the method of change of wifi password

 

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bec1000
Posts: 1
Registered: ‎05-01-2014
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Re: Change wifi password! my modem is a bigpond.

hi  there i want to change my wireless key

i have bigpound

technicolor TG587n v3

any help woudld be  great

Technical Support
Brodie_Telstra
Posts: 990
Registered: ‎22-08-2012
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Re: Change wifi password! my modem is a bigpond.

Hey bec1000,

 

To change the Wi-Fi Password on your TG587n, follow these instructions:

 

- Open Internet Explorer, go to: 10.0.0.138

- Click on 'Wireless' under 'Home Network'

-  Select 'Configure' in top right

- Change your Wi-Fi password, listed under 'WPA-PSK Encryption Key'

- Click apply

 

And you're done! Keep in mind that any devices currently connected under the current password will be unable to connect. You will need to connect them back with the new password :smileyhappy:

 

Brodie

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dmk1978
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Registered: ‎07-01-2014
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Re: Change wifi password! my modem is a bigpond.

Hi

We received our NETGEAR CG3100D yesertday and installed it without the ethernet cable without any problems. I now need to change the password from the original 10 digit one, the name and its visibilty. I have tried visiting the 10.0.0.38 and the other 197?? ip and the various netgear addresses (netgear.net etc) without success...the combination of admin/password does not work. I have tried resetting the modem, uninstalling and reinstalling it with the ethenet, clearing my cache, also without success.

Can you please advise?

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Brodie_Telstra
Posts: 990
Registered: ‎22-08-2012
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Re: Change wifi password! my modem is a bigpond.

Hey Dmk,

 

the CG3100 is different to the TG587n. To access the CG3100 you need to go to 192.168.0.1. The combination could be admin/admin.

 

Then click on Wireless settings to get to the settings you need.

 

Let me know if this doesn't help :smileyhappy:

 

Brodie

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dmk1978
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Registered: ‎07-01-2014
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Re: Change wifi password! my modem is a bigpond.

Thanks Brodie,

I can get on here now...but the "set password" is for the administration component and when i try to change the "pre-shared" key section with my new wifi password, it tells me it is invalid. 

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Brodie_Telstra
Posts: 990
Registered: ‎22-08-2012
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Re: Change wifi password! my modem is a bigpond.

Hey dmk,

 

The password needs to pass the requirements. Is it longer than 8 characters?

 

Brodie

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dmk1978
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Registered: ‎07-01-2014
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Re: Change wifi password! my modem is a bigpond.

Hi Brodie,

You deserve "most helpful bigpond employee" or something...i have been trying to solve this for 2 hours now...i have had two separate remote ins, without success! thank you so much...

Technical Support
Brodie_Telstra
Posts: 990
Registered: ‎22-08-2012
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Re: Change wifi password! my modem is a bigpond.

Glad to help! :smileyhappy:

 

Brodie

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Just_Me
Posts: 1
Registered: ‎21-01-2014
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Re: Change wifi password! my modem is a bigpond.

Hi, does that mean that anyone in the house can go to this location and change it when they want?

 

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Steph
Posts: 1,092
Registered: ‎27-12-2011
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Re: Change wifi password! my modem is a bigpond.

Hi Just_Me, 

Technically yes they can. 

However you could look at changing the Admin password to stop them from being able to access the settings. 

Steph


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MrA
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MrA
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Registered: ‎03-02-2014
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Re: Change wifi password! my modem is a bigpond.

http://10.0.0.138./   i went to this link and changed password for wifi, i thought as shouwn . but not working now, tried to go back to link , internet explorer said oops. over and over, what do i do to get back

 

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ShannonD
Posts: 764
Registered: ‎20-02-2013
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Re: Change wifi password! my modem is a bigpond.

Hi MrA,

I'll ask one of our techs to have a look at this for you when they're in during business hours





 

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Brodie_Telstra
Posts: 990
Registered: ‎22-08-2012
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Re: Change wifi password! my modem is a bigpond.

Hey MrA,

 

Does the device/computer you are using show connected to wifi? It could be after the change your unable to access the modem homepage because you're no longer connected :smileyhappy:

 

Brodie

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itelstra
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Registered: ‎07-03-2014
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Re: Change wifi password! my modem is a bigpond.

Hi guys ...this http://10.0.0.138. 

not working !!! any othe way to change the wifi pass ???

please hlep thx

Technical Support
Brodie_Telstra
Posts: 990
Registered: ‎22-08-2012
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Re: Change wifi password! my modem is a bigpond.

Hey itelstra,

 

What modem model do you have? Some Netgear modems we provide has a modem page of: 192.168.0.1. Otherwise if you default the modem it should take it back to the original settings with 10.0.0.138.

 

Brodie

 

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RupertGypsy
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Registered: Monday
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Re: Change wifi password! my modem is a bigpond.

I have the 2wire 2701HGV-W and can log in on 10.0.0.138.

 

Is the section "Use custom pass phrase key" where I change my wifi password?  (It currently is selected, and not the default encryption key).

 

Also, do I have to be connected by cable to the modem or is okay to change on my laptop.

 

Cheers

Senior Moderators
Steph
Posts: 1,092
Registered: ‎27-12-2011
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Re: Change wifi password! my modem is a bigpond.

Hi RupertGypsy, 

We'll have our Tech Team answer you in the morning :-) 
 


Steph
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Brodie_Telstra
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Re: Change wifi password! my modem is a bigpond.

Hey RupertGypsy,

 

The 'Custom Pass Phrase' is the right details to change if you're wanting alternative Wi-Fi passwords :smileyhappy:

 

Brodie

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Spence79
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Re: Change wifi password! my modem is a bigpond.

I am also trying to change my password but 10.0.0.138 and 192.168.0.1 are both not working, nothing is loaded on the page

My moderm is a Thompson TG782T

 

PLEASE HELP!!!

Moderator
JesseS
Posts: 473
Registered: ‎20-02-2013
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Re: Change wifi password! my modem is a bigpond.

In that case, I would suggest contacting our tech support team on 133933 to go through it in detail with you.

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