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RB
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RB
Posts: 4
Registered: ‎01-01-2012
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Accepted Solution

My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

 
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jokiin
Posts: 2,253
Registered: ‎30-06-2011
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Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

if there's a SIM pin that number is on the scratch panel on the card that the SIM is popped out of, once you enter the PIN you can disable it so it won't ask for it again
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RB
Member
RB
Posts: 4
Registered: ‎01-01-2012
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Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

Ok sorry to be an idiot but I can't work out to access the SIM card!

Community Leader
jokiin
Posts: 2,253
Registered: ‎30-06-2011
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Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

if there is a SIM lock you can't get into the phone until you enter the code, 10 wrong attempts will shut it down altogether and you'll then need a PUK (Pin Unblocking Key) number, you can call up Telstra to get the PUK number once they ID you (PUK number is also written on your contract paperwork from memory if you have that)
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Statistically, three out of five people are not the other two
RB
Member
RB
Posts: 4
Registered: ‎01-01-2012
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Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

I found original paperwork and finally managed to unlock phone with PUK coke whatever that is! What a hassle!!

Community Leader
jokiin
Posts: 2,253
Registered: ‎30-06-2011
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Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

you can go into the settings now and disable the SIM pin altogether, at least you won't get stuck again
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Statistically, three out of five people are not the other two
Executive Director, Telstra Digital
gerdschenkel
Posts: 368
Registered: ‎08-07-2011

Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

[ Edited ]

You can retrieve the PIN here https://service.telstra.com.au/general/pinpuk/pukCodeRetrieval.html

Gerd Schenkel
Telstra Digital
Member
sunzzi
Posts: 2
Registered: ‎20-03-2012
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Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

the site suggested to enter pin until the phone asks for puk...

 

so before i went ahead with this "advice" i entered my details into the website form..

 

and although i am the owner of this iphone.. so obviously i know my own phone number and name... the site says my details are not correct!

 

so i suggest that the advice is GARBAGE for business account holders!

Member
sunzzi
Posts: 2
Registered: ‎20-03-2012
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Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

[ Edited ]

thank god for qualified technical support staff.. NO . NOT you Gerd Schenkel... the professional staff in the Telstra business chat...

the next time you give advice.. you should make sure you give appropriate advice!

 

it seems that the PIN/PUK service does NOT work for some business customers (like myself).. who by the way pay for premium service.... 

 

please, allow me to do this on your behalf....

 

if you are a business customer, and the PIN/PUK site provided does not accept your personal details to generate the PUK key, and states that your details are "incorrect", then you can contact the Telstra Online 24/7 Live chat, for further advice, which includes, but is not limited to, providing you with the PUK, that will then allow you to set a new PIN on your phone.

 

here is the link to get you started...

https://livechat.telstra.com/TB:Crowdsupport:Business

New Member
megaroofing
Posts: 1
Registered: ‎16-07-2014
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Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

 
Moderator
Esther
Posts: 1,117
Registered: ‎07-08-2012
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Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

Hi megaroofing,


Have you tried unlocking your device online here http://goo.gl/dZlVP ?

Thanks :smileyhappy:

Esther
Moderator
24x7 Digital Customer Care Team
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Occasional Visitor
abitrusty
Posts: 1
Registered: ‎09-11-2014
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Re: My iphone 4S shows SIM locked. How do I unlock it? I don't have a password.

thank you so much.Easy done.