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on 30-06-2011 11:36 AM - last edited on 28-11-2012 12:40 PM by Yannick
There are many ways it can happen – you’ve bought a mobile which was already set up with a PIN, you’ve had to resurrect an old phone for temporary usage, or your hilarious mates have decided to play around with your handset while you were sleeping…Whatever the reason, you’ve found yourself locked out of your phone. How can you fix this? By using the wrong PIN, of course!
In order to have the PIN reset, you need to get the mobile to request a PUK (Personal Unlock Key) code. To do this, you need to make 3 incorrect PIN attempts (P.S. Well done if you guess it within the three tries!). Once it asks for a PUK, you can get it for your phone by visiting:
- Consumer PIN/PUK Retrieval link - https://service.telstra.com.au/general/pinpuk/pukC
- Business PIN/PUK Retrieval link http://www.telstrabusiness.com/business/portal/onl
Enter your mobile number, your full name, and date of birth.
As always, you can also have the PUK provided by calling us on 125 111 (you can be redirected from 13 22 00 if needed, or call +61 4 3912 5111 if overseas).
Solved! Go to Solution.
on 07-07-2011 11:20 AM - last edited on 28-11-2012 12:40 PM by Yannick
Short URL to get to this is telstra.com/pinpuk or Scan Code for those that prefer.
on 30-11-2012 02:23 AM
I am currently on exchange in Germany and have purchased a sim card to use for my telstra samsung (model C5220) and I did not know my pin number so it went to the PUK number. My mother took my phone in to get it unlocked before I left and they never gave me a number to unlock it. So she has called again and I have a number. But when I put it in and then a new pin number it still says it is incorrect. If the number didnt work I was told to ring 125880 to unlock it. But the number does not work over seas, even with the +61 in front of it I tried calling the +61 4 3912 5111 the other number to unlock it and it said the number was not provided by this service. So I tried the - https://service.telstra.com.au/general/pinpuk/pukC
on 18-06-2013 12:18 AM
Hi, everything that you have told me to do has worked, except when it asks me to enter the last "new" pin confirmation code it says
umm, from there it just never unlocks, and if the screen blacks out after a minute It takes me back to the Enter the last new pin confirmation.
If i turn the phone off and on again and go back to the stage where I put the PUK code in it says that I have used up one of my tries.
Please help I only have 5 more tries and I don't want my new phone to be shut down permanantly O_O
on 02-08-2013 03:45 AM
ive been trying to do what it says for my PUK code but it wont accept my number ,is there a uk site i can do this on because its saying my phone no should be 10 digits when its not theres 11