• Skip to content
  • Skip to navigation
Telstra
Return to Telstra home page

Crowd Support

Go to Crowd Support

  • Telstra home
  • Personal
  • Business & Enterprise
  • About Telstra
  • BigPond
    • Bundles
    • Internet
    • News
    • Sport
    • TV
    • Music
    • Movies
    • Games
    • Shopping
    • Health
    • Webmail
  • Directories
    • sensis.com.au
    • Yellow
    • White Pages
    • Trading Post
    • Whereis
    • Citysearch
    • GoStay Hotels
    • LinkMe jobs
    • Car Showroom
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
  • Register
  • |
  • Sign in with Facebook
  • |
  • Sign In
  • |
  • Help
  • CrowdSupport
  • >
  • Internet
  • >
  • Home Broadband
  • Mobile
    • Android™ (2355)
    • Windows Phones (587)
    • 4G mobiles (296)
    • Apple® iPhone (1291)
    • Prepaid Mobiles (852)
    • Tablets (587)
    • Coverage (319)
    • Mobile Plans & Rates (484)
    • New Upcoming Devices (320)
    • Mobile Apps (99)
    • General Mobiles (838)
    • Telstra Mobile FAQ (138)
  • Home
    • Home Phone & Services (492)
    • T-Box® (882)
    • T-Hub® (215)
    • Foxtel (106)
    • Moving & Connection Help (65)
    • Connected Home Products (126)
    • Home Products FAQ (10)
  • Internet
    • National Broadband Network (NBN) (29)
    • Home Broadband (2862)
    • Mobile Broadband (1119)
    • 4G Broadband (425)
    • Internet Plans & Rates (144)
    • Modems & Hardware (1126)
    • General Internet (390)
    • Internet Services FAQ (67)
  • Bundles
    • Bundle Plan & Rates (128)
    • General Bundles (310)
    • Bundles FAQ (13)
  • Service
    • Websites & MyAccount (263)
    • Billing & Payments (534)
    • General Services (113)
    • Bigpond Email (109)
    • Telstra Service FAQ (62)
    • Bigpond Email Update (Window Live) (58)
    • TelstraDigital Labs (6)
    • Telstra 24x7 Apps for iPad & Facebook (19)
  • Business & Enterprise
    • Business Mobiles (76)
    • Business Broadband Solutions (56)
    • Business Mobile Broadband (59)
    • My Account - Support & Self Service (61)
    • Telstra Business FAQ (48)
    • Idea Exchange - Business & Enterprise (1)
  • Community
    • Welcome & Guidelines (231)
    • Announcements (75)
    • General (126)
    • Idea Exchange - Community (15)
New Message
Board Options
  • Mark all as New
  • Mark all as Read
  • Float this Board to the Top
  • Bookmark
  • Subscribe to RSS Feed
  • Invite a Friend
  • List by Topics
  • Linear Format
  • Sort by Topic Start Date
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 14
  • Next »
Home Broadband
Subject Replies Author Kudos Latest Post
This is a popular topic with new unread messages

Been waiting for faster speeds from BigPond’s Cabl...

  • [
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • ]
85
FAQ Champions CrowdSurfer
3

Kudos

Votes

a month ago
by sml
This is a popular topic with new unread messages

BigPond Cable Ultimate now available across our wh...

Message contains a hyperlink
  • [
  • 1
  • 2
  • 3
  • ]
22
FAQ Champions CrowdSurfer
0
07-04-2012 12:31 AM
by Gareth
This is a popular topic with new unread messages

Tophat ADSL2+ Rollout Status & FAQs

Message contains a hyperlink Message contains an image
  • [
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • ]
74
Telstra Thought Leader Gareth
1

Kudos

Votes

3 hours ago
by Andrew_E
This is a topic with new unread messages

Exchanges recently upgraded to ADSL2+

Message contains a hyperlink
1
Telstra Thought Leader Gareth
0
15-11-2011 03:42 PM
by Gareth
This is a topic with new unread messages

Missing Bundle Discounts

3
Community Manager DanK
3

Kudos

Votes

2 weeks ago
by a_s_fry
This is a popular topic with new unread messages

Tophat ADSL2+ Rollout Status & FAQs

Message contains a hyperlink Message contains an image
  • [
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • ]
74
Telstra Thought Leader Gareth
1

Kudos

Votes

3 hours ago
by Andrew_E
This is a topic with new unread messages

Cable Internet - Block connected but not Unit

3
Member arowe
0
6 hours ago
by arowe
This is a topic with new unread messages

slow home broadband

0
New Member RedDragon
0
11 hours ago
by RedDragon
This is a topic with new unread messages

incompatible infrastructure - Pair Gains System/RI...

2
New Member lingy926
0
15 hours ago
by MrMorden
This is a topic with new unread messages

BigPond Cable Installation CD Download

Message contains a hyperlink
5
Occasional Visitor map856
1

Kudos

Votes

16 hours ago
by map856
This is a topic with new unread messages

Cable not available due to subdivision?

3
Occasional Visitor horatio
0
yesterday
by TheL
This is a topic with new unread messages

very slow internet

1
Occasional Visitor mogwai
0
yesterday
by nelly82
This is a topic with new unread messages

Internet speed slow

5
Member lotsa_question
0
yesterday
by Joe_Telstra
This is a topic with new unread messages

Ultimate Cable Speeds

3
Established Member Letecia
0
Sunday
by Gareth
This is a topic with new unread messages
Solved!

"Unfortunately, we can't provide you with broadban...

4
Visitor mknowles
0
Sunday
by Gareth
This is a topic with new unread messages

top hat upgrade done last year still no ports

1
Member rahulmahajan
0
Saturday
by Gareth
This is a topic with new unread messages

constant drop out issue

6
Frequent Visitor billrizer
0
Saturday
by Ben_F
This is a popular topic with new unread messages
Solved!

Telstra Smart Community

  • [
  • 1
  • 2
  • ]
19
New Contributor jbennett
0
Friday
by Lathania
This is a popular topic with new unread messages

telstra and bigpond websites time out

  • [
  • 1
  • 2
  • ]
10
Frequent Visitor dommo3
0
Friday
by Ben_F
This is a topic with new unread messages

How can I get Telstra to check if I can move off a...

2
New Member Mr_K
0
Thursday
by Steph
This is a topic with new unread messages

Ultimate Cable Speed Fixed. kudos to Telstra Techn...

7
New Contributor BobSmith
2

Kudos

Votes

a week ago
by Scottraynor
This is a popular topic with new unread messages

BigPond Connection Problems to China

  • [
  • 1
  • 2
  • 3
  • ]
22
New Contributor GreatWall
1

Kudos

Votes

a week ago
by jokiin
This is a topic with new unread messages

Replacement cable modem activation - 3 sessions wi...

2
Frequent Visitor jeckardt
0
a week ago
by Lathania
This is a popular topic with new unread messages

No ADSL ports available problem

  • [
  • 1
  • 2
  • ]
11
Frequent Visitor TPham
0
a week ago
by TPham
This is a topic with new unread messages

unhappy new customer

9
Member brandonmm
0
2 weeks ago
by brandonmm
This is a topic with new unread messages

no ports ... no options?

7
Frequent Visitor b0son
0
2 weeks ago
by b0son
This is a popular topic with new unread messages

DSLAM Congestion... Getting Angry

  • [
  • 1
  • 2
  • ]
15
Established Member Zilch
0
2 weeks ago
by heyehy
This is a topic with new unread messages

Bigpond thomson gateway failed to connect internet

6
Occasional Visitor Lelwe
0
2 weeks ago
by Ben_F
This is a popular topic with new unread messages

adsl2 drops out regularly

  • [
  • 1
  • 2
  • ]
10
Established Member jed
0
2 weeks ago
by jed
This is a topic with new unread messages
Solved!

Who should I contact???

4
Regular Visitor tsmhja
0
2 weeks ago
by CrowdSurfer
This is a topic with new unread messages

Paying my bill

2
Occasional Visitor Talal
0
2 weeks ago
by CrowdSurfer
This is a popular topic with new unread messages
Solved!

T-Bundle Connector Everyday, incorrectly elite cab...

  • [
  • 1
  • 2
  • ]
17
New Contributor aneilson
0
2 weeks ago
by CrowdSurfer
This is a topic with new unread messages

ADSL Port not available in Forest Lake

5
Member Suresh
0
2 weeks ago
by TPham
This is a topic with new unread messages

Comparatively Slow Speed on Warnbro Exchange

Message contains a hyperlink
1
New Member Ricardo
0
2 weeks ago
by Ben_F
This is a topic with new unread messages

Telstra tophat XLS

1
New Contributor Haez
0
2 weeks ago
by Ben_F
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 14
  • Next »
New Solutions
  • "Unfortunately, we can't provide you with broadban...

    Home Broadband
  • Telstra Smart Community

    Home Broadband
  • Cable Internet keeps dropping out

    Home Broadband
  • ADSL2+ running as slow as dial-up

    Home Broadband
  • Telstra Complete Home Saver 200GB Bundle - Haven't...

    Home Broadband
  • Point Cook Tophat

    Home Broadband
  • Modem antenna

    Home Broadband
  • Bigpond reminder

    Home Broadband
  • T-Bundle Connector Everyday, incorrectly elite cab...

    Home Broadband
  • With Tophat activated, how come still no ports ava...

    Home Broadband
Find More Solutions
Announcement
Our amazing community members and Telstra staff are here to help, if this is your first visit click here to get started.

Before posting be sure to check out our Community Guidelines.

-----------------------------------------------------

Any question about Bigpond Email Updates (Windows live) you can ask your questions here now.

-----------------------------------------------------

For account specific inquiries:

Self Service

Personal Live Chat 24x7

Business Live Chat 24x7

You can also find us on:
some_text some_text some_text
-----------------------------------------------------

View all our contact methods

Community Knowledge Base

Telstra FAQs

Top Kudoed Posts
Subject Kudos

Re: Cisco Home Network Gateway router USB Port not...

5

Kudos

Votes

Re: Telstra Smart Community

3

Kudos

Votes

Re: constant drop out issue

3

Kudos

Votes

Re: Changed to Cable Ultimate for 2 months and sti...

3

Kudos

Votes

A better way to test your connections MAX speed.

Message contains a hyperlink Message contains an image
1

Kudos

Votes

View All
Top Taggers
User Tag Count
Extreame
Super Contributor Extreame
53
ohhaiijade
Occasional Contributor ohhaiijade
23
Hostagecustomer
Senior Member Hostagecustomer
15
Gareth
Telstra Thought Leader Gareth
12
jeffy83
Contributor jeffy83
11
View All
View Tagging Leaderboards for "Home Broadband"
Top Tags
  • cable
  • adsl
  • bigpond
  • Extreame
  • Telstra
  • 000 kilobytes or
  • getting 1.25% of ADSL2+…
  • ADSL2+
  • extreame forums
  • Home Broadband
  • internet
  • Broadband
  • CMUX
  • Pair Gain
  • pair gains
  • RIM
  • Top Hat
  • ADSL2
  • Exchange
  • Modem
  • no ports
  • Pair Gain System
  • tophat
  • Ultimate
  • wndr3700
  • 101 Home Messages
  • 3.9.21.10.mp2.V0022
  • 650
  • activation
  • ADSL TOP HAT PAIRGAIN
View All
Top Members
User Kudos Count
Extreame
Super Contributor Extreame
54
Ben_F
Honoured Contributor Ben_F
52
Drat
Honoured Contributor Drat
32
jokiin
Honoured Contributor jokiin
24
KrayzeeKev
Telstra Employee KrayzeeKev
12
View All
Twitter Stream
  • Telstra
  • Site map
  • Privacy
  • Our customer terms
  • My Offer Summary
  • Terms of use
  • Careers
  • Twitter
  • Facebook
  • Blog