CROWDSUPPORT ®

Reply
Member
Jackie
Posts: 2
Registered: ‎21-01-2012
0 Kudos

bonus credit

I have purchased a 10GB Elite for wireless internet. This is billed at 1.47 and has to be used in one year.

Where it shows my usage, beneath that is Bonus Credit of $20.  Is this in addition to the $150 I spent to get the 10GB and is it charged at the same rate (I know it has to be used in the time limit too) . . 

 

Probably an obvious question - but if it is in addition, why is it separately listed??

 

Thanks

Jackie

Community Leader (Retired)
Ben_F
Posts: 5,608
Registered: ‎14-07-2011
0 Kudos

Re: bonus credit

The $20 bonus is for calls and SMS (if your device supports these). It can't be used for data.

 

B.

----------------------------


New Users - Click Here!


If your complaint still remains unresolved and you have tried contacting Telstra Complaints (http://www.telstra.com.au/complaints ) you can contact the TIO at http://www.tio.com.au or via phone (1800 062 058) to escalate your issue.


Give me a if you think I've been of some help. It's just under my name on this post

Member
Jackie
Posts: 2
Registered: ‎21-01-2012
0 Kudos

Re: bonus credit

Thanks Ben,

How can I use this if it is just a device for WIFI?

 

Community Leader
jokiin
Posts: 2,252
Registered: ‎30-06-2011
0 Kudos

Re: bonus credit

the same SIM's can be used in phones, some of the modems also have an SMS interface and can send and receive SMS as well, sometimes through the Telstra connection software or via a web based interface to the modem itself

not sure but I think there may be an option to do SMS through a Telstra web based portal as well, never tried that but have seen it mentioned
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Statistically, three out of five people are not the other two
Senior Moderators
Joe_Telstra
Posts: 865
Registered: ‎20-09-2011
0 Kudos

Re: bonus credit


jokiin wrote:

not sure but I think there may be an option to do SMS through a Telstra web based portal as well, never tried that but have seen it mentioned

You can definitely use The Telstra Online Text Buddy to use the $20 SMS/calls credits you have included with this mobile broadband pre-paid plan.

Good journey and remember to always Laugh Often, Love Much and Live Well :smileyhappy:

Joe
Telstra Social Media Team - Community Moderator
____________________
Need help with your account? You can Chat with us || Find what you were looking for? Tag answers as Accepted Solution ||

All moderation actions are supported by the CrowdSupport Community Guidelines