24/7 not saving username or password. [ Edited ]

[PeterAdams]

I'm new to Telstra and have downloaded 24/7 app for my Nexus 4 Andriod phone.

Seems to work OK but if I want to run it in my wireless network I need to logon to MyAccount and it never saves user name or password,.

Is this normal ? or have I done something wrong.

Havent been able to find anyone else posting about this so I assume its me.

[dcrowell]

Hi PeterAdams.

Thanks for this feedback.  We have identified this issue with the app when being used on the Android 4.2 operating system and we are working towards making the app compatible with 4.2 ASAP.

Keep an eye out here for announcements.  

I'm jealous you have the Nexus 4 already.  Keen to hear any further feedback you have on the app running on 4.2 as we work towards our own testing and tweaks related to the new operating system.  Your feedback is always valued.

Kind Regards

Duncan (on behalf of the Telstra 24x7 app team)

[PeterAdams]

Ah good to hear, seems like a usefull app.

As for the Nexus its my first Android phone coming from a Windows Omnia 7 and a breathe of fresh air as far as support goes.

Possibly not as slick but a very nice experience.

Will be waiting for any updates, thanks

[dcrowell · Accepted solution]

Hi Peter

The New app is now available that fixes this issue:

http://crowdsupport.telstra.com.au/t5/Mobile-Apps-inc-Telstra-24x7/Telstra-24x7-Android-iPhone-and-i...

Keen to hear your thoughts on this new version.

Cheers

Duncan

[PeterAdams]

Thanks have been using it now for a few days and it works well, saves password now too.

[dcrowell]

Excellent, Thanks for your response Peter.  Please dont hesistate to reach out if you see anything else or if you have any other feedback/ideas.

Cheers

Duncan