Where customers answer questions and share ideas about our products and services

Reply
Occasional Contributor
PeterAdams
Posts: 13
Registered: ‎22-11-2012
Accepted Solution

24/7 not saving username or password.

[ Edited ]

I'm new to Telstra and have downloaded 24/7 app for my Nexus 4 Andriod phone.

Seems to work OK but if I want to run it in my wireless network I need to logon to MyAccount and it never saves user name or password,.

Is this normal ? or have I done something wrong.

Havent been able to find anyone else posting about this so I assume its me.

 

 

Telstra Products & Services Team
dcrowell
Posts: 228
Registered: ‎06-03-2012

Re: 24/7 not saving username or password.

Hi PeterAdams.

 

Thanks for this feedback.  We have identified this issue with the app when being used on the Android 4.2 operating system and we are working towards making the app compatible with 4.2 ASAP.

 

Keep an eye out here for announcements.  

 

I'm jealous you have the Nexus 4 already.  Keen to hear any further feedback you have on the app running on 4.2 as we work towards our own testing and tweaks related to the new operating system.  Your feedback is always valued.

 

Kind Regards

 

Duncan (on behalf of the Telstra 24x7 app team)

 

Occasional Contributor
PeterAdams
Posts: 13
Registered: ‎22-11-2012
0 Kudos

Re: 24/7 not saving username or password.

Ah good to hear, seems like a usefull app.

 

As for the Nexus its my first Android phone coming from a Windows Omnia 7 and a breathe of fresh air as far as support goes.

 

Possibly not as slick but a very nice experience.

 

Will be waiting for any updates, thanks

Telstra Products & Services Team
dcrowell
Posts: 228
Registered: ‎06-03-2012

Re: 24/7 not saving username or password.

Hi Peter

 

The New app is now available that fixes this issue:

 

http://crowdsupport.telstra.com.au/t5/Mobile-Apps-inc-Telstra-24x7/Telstra-24x7-Android-iPhone-and-i...

 

Keen to hear your thoughts on this new version.

 

Cheers

 

Duncan

 

 

Occasional Contributor
PeterAdams
Posts: 13
Registered: ‎22-11-2012

Re: 24/7 not saving username or password.

Thanks have been using it now for a few days and it works well, saves password now too.

Telstra Products & Services Team
dcrowell
Posts: 228
Registered: ‎06-03-2012
0 Kudos

Re: 24/7 not saving username or password.

Excellent, Thanks for your response Peter.  Please dont hesistate to reach out if you see anything else or if you have any other feedback/ideas.

 

Cheers

 

Duncan

>