Telstra 24x7 - Android launch

[Yannick]

Nice one luke...

[fmoffat]

Thank you to everyone for your responses and interest.  The iPhone app is available... the rest is down to me.  Regarding my android tablet connection problem... it is solved (although I don't exactly know how).  But I am connected.  That's all that matters..!  If I could see how to record a solution, I would...

[jj0502]

I noticed an update for this app was available however I am still unable to get it to work. Logging into my account doesn't seem to be an issue however when the app tries to detect services it still comes up with the same error 'We are experiencing technical difficulties. We appreciate your patience as we resolve the issue. Please try again in a few minutes. ' I get this same message every time whether I use wifi or 3g and on both of my Telstra devices (Motorola Defy and Xoom2). If I use 3g and bypass login it retrieves the account directly associated with the sim in that device but not the other 3 (I have 2 post paid and 2 prepaid accounts, all personal accounts, associated with my myaccount login). I can log into my account with no issues at all and as I said the app seems to get past the login point and stops during the 'detecting services' point. Its a real shame as its a great looking app that only needs to be able to rotate in lanscape mode to be exactly what I need.

[Luke_M]

Hi all,

Quick update to let you all know we released a minor update to the Android app last night - we're now at Version 1.01.

There were a few little tweaks that we made here and there, no big new features just yet but they are on the way. Can you please let us know how you have been going with this new version? Looking forward to hearding from you all.

For the customers that have requested widgets we hear you loud and clear - keep an eye out for them in version 2.0  

Regards,
Luke

[Luke_M]

---

jj0502 wrote:
I noticed an update for this app was available however I am still unable to get it to work. Logging into my account doesn't seem to be an issue however when the app tries to detect services it still comes up with the same error 'We are experiencing technical difficulties. We appreciate your patience as we resolve the issue. Please try again in a few minutes. ' I get this same message every time whether I use wifi or 3g and on both of my Telstra devices (Motorola Defy and Xoom2). If I use 3g and bypass login it retrieves the account directly associated with the sim in that device but not the other 3 (I have 2 post paid and 2 prepaid accounts, all personal accounts, associated with my myaccount login). I can log into my account with no issues at all and as I said the app seems to get past the login point and stops during the 'detecting services' point. Its a real shame as its a great looking app that only needs to be able to rotate in lanscape mode to be exactly what I need.

---

Hi jj0502,

That certainly doesn't sound great at all. Have you only experienced this since we updated the app to v1.01 last night, or has this always been an issue for you?

Either way, if you could please send through your My Account username to Telstra24x7Apps@team.telstra.com we will investigate further.

Cheers,
Luke

[fmoffat]

Luke... regarding your invitation, I have 4 Telstra accounts to keep track of and I like the app.  Also, look forward to 'screen rotate' functionality in the near future (particularly for my tablet).

[jj0502]

---

Luke_M wrote:

Hi jj0502,

That certainly doesn't sound great at all. Have you only experienced this since we updated the app to v1.01 last night, or has this always been an issue for you?

Either way, if you could please send through your My Account username to Telstra24x7Apps@team.telstra.com we will investigate further.

Cheers,
Luke

---

Thanks Luke.  I've e-mailed through my account username.  I've been having the issue since I first installed the app when it was released.  I was hoping the 1.01 release may have rectified the problem but as nobody else seems to be mentioning it then it must be something unique to me.

John

[Devilman05]

great app and development is Coming along nicely

Any chance of adding a balance of cap/credit remaining?


Or is it there somewhere and I just can't find it? (don't mean data)

[dcrowell]

Hi Devilman05,

Great comment and this is most definitely something that we have seen in some demand.  These comments are duely noted and this feature is one we are looking at for the future.

Cheers

Duncan