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on 12-11-2013 05:32 PM
Can anyone from Telstra tell me why Telstra online Text Buddy is now returning the following error when I attempt to login "Communications error: Telstra online Text Buddy is unable to send request: An error occured in the secure channel support - Please contact the Telstra Online Text Buddy Help Desk for further assistance"
This product was working this morning.
Solved! Go to Solution.
on 13-11-2013 06:31 PM
Are you still having the problem? Let me know and I'll get our tech people to have a look.
- Ben J.
on 03-12-2013 02:34 PM
Since my windows 7 was updated with the latest patch when I try to log on to Telstra Text Buddy I get the following error...
"Communications Error: Telstra Online Text Buddy is unable to
send request:An error occurred in the secure channel support"
can you advise me of the fix
on 03-12-2013 05:37 PM
Unfortunately the Online Text Buddy is no longer available to download. But it sounds like a Windows 7 patch may have caused an issue there. If you still have the program installed you can try going to Tools > Options > then under the communications tab make sure "use windows settings" is checked. Select OK and try sending a SMS again.
If you require to re-install the program you wont be able to as the product has been discontinued. If you are a business customer there is an alternative service named Telstra Desktop Messaging which can be used.
I hope this information clears it up.
on 25-01-2014 03:40 PM
Hi, I have got the same problem as a few other people, in so much as when I try to log into my Telstra online text buddy, I get this message:
"Communications error: Telstra online Text Buddy is unable to send request: An error occured in the secure channel support - Please contact the Telstra Online Text Buddy Help Desk for further assistance"
It appears that this problem came up after windows 7 64bit updates. I have gone back to a time before the updates, via System restore, but no difference.
Any advice would be greatly appreciated.........Regards Arthur.
on 04-02-2014 11:50 AM
HI Nakkas, if you have an ABN or ACN then you can take up our Desktop Messaging service as an alternative - you can find more information at http://goo.gl/fa4ueK;
on 18-02-2014 01:58 PM
Hi Kunjal_Law, if you speak to our teams on 13 22 00 or via online chat at http://goo.gl/11oUE they can update the account so invoices are sent in both names.