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Occasional Contributor
Yeldarb
Posts: 52
Registered: ‎25-08-2012
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Connection manager won’t install.

I am trying to install the connection manager for a the latest 4G usb modem and I get an error “could not access VBScript run time for custom action”

 

I have downloaded the latest version BP32-3.6.10912 from the Telstra website however I still get the same error. The system has a clean install of  Windows 7 64bit.

Tech Bar Team
DanielM
Posts: 137
Registered: ‎14-08-2012
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Re: Connection manager won’t install.

Hey Yeldarb,

 

Having a look on answers.microsoft.com it sounds like it might be incorrect or corrupt registry entries, the solution offered by the Microsoft Mod was:

 

Microsoft has created a Fix-It for this!  

What this Fix it does is to remove incorrect or corrupt registry entries that interfere with VB support in windows and then re-registers the DLL ensuring that the correct registry setting are there. After running the Fix it solution you may be able to immediately  try the operation that previously gave you the error, but to be sure, a reboot is suggested. This will address similar issues with other programs as well and not just the applications that are specifically mentioned in this thread.

 

The link to the Fix it is: http://go.microsoft.com/?linkid=9804433

 

Hope this helps :smileyhappy:



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Occasional Contributor
Yeldarb
Posts: 52
Registered: ‎25-08-2012
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Re: Connection manager won’t install.

Thanks for your suggestion however the Microsoft fix did not work. Formatting the computer for a second time did the trick.

Valued Contributor
Juzman
Posts: 264
Registered: ‎01-07-2011
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Re: Connection manager won’t install.


Yeldarb wrote:

Thanks for your suggestion however the Microsoft fix did not work. Formatting the computer for a second time did the trick.


Glad you got it sorted. Luckily it cropped up straight away (although I am guessing you should have had issues installing other software too). Oh well, it is Windows, so you do have to reinstall it every now-and-then. ;-)

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