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16-11-2011 09:42 AM - edited 24-02-2014 12:55 PM
BigPond Modem settings...If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is: http://10.0.0.138/ or for cable type in http://192.168.0.1/
If you know your password and simply want to update it, please follow the instructions which cover all BigPond Broadband Customer types.
While we are on settings if you've lost or forgotten your BigPond password.
Otherwise sing out if you need any other modem related info, and we will post it up!
(This has been turned into an knowledge based article which can be found here.)
"If we've been able to answer your question, please tag the answer as an accepted solution - this will make it easier for the rest of the community to locate the answer too ."
Solved! Go to Solution.
on 16-11-2011 05:24 PM
for cable type in http://192.168.0.1/
This ↑↑ is only for HNG Cable modems (Netgear and Cisco)
If you own a Motorola sb510x series or have turned off NAT on any Cisco or Netgear modems your access is via: http://192.168.100.1
Left CrowdSupport as of July 2013, since the recent website changes I cant find people's threads who need my help, I gave up!
If you need my help, you can find my website address in my profile - or do a Google search for 'Extreame Forums".
on 17-11-2011 11:30 AM
The sure-fire way to work out the IP address of your router (assuming there's only one in the story - if you have multiple, this will get you the one you're directly connected to), is to open a command prompt (assuming you're on Windows). Press START and type in CMD and press ENTER
Then, at the prompt type:
ROUTE PRINT 0.0.0.0
You'll get a list of interfaces you can ignore followed up something like this:
IPv4 Route Table
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 126.96.36.199 188.8.131.52 10
The number you want is the "Gateway". It'll most likely be something like 192.168.0.1, 192.168.100.1, 192.168.0.138, 10.0.0.1, 10.0.0.138. That's the IP address of your router/gateway.
You can also get this info as the "Default Gateway" if you navigate your way through the network settings but it's quite different in different versions of Windows so the above works well.
If you're on a Mac the at a system prompt you can enter:
And the answer you want is the entry in the "Gateway" column on the row that contains 0.0.0.0 in the Destination column.
Or you should be able to get the Default Gateway from the network settings page.
[ I am a Telstra Employee however my posts here are done in a personal capacity.]
on 17-10-2012 10:57 AM
I am new to this forum but i can't find where to post i new question so i am posting it here. ftp connection on TG587n v3. Has anyone tried enabling fto via connection sharing on this router. It seems the router is not allowing access to ftp port. When i click on the ftp address i get a login dialogue box where i enter as admin but then the connection is not allowed after that. Anyone tried ftp on this router?
on 17-10-2012 02:37 PM
The TG587n v3 does have the capacity (and ports) to connect to FTP, however the modem requires a specific firmware upgrade to unlock the WAN port (Firmware: 8.4.4.J). This firmware update does not have a direct link, and from what I've been advised, the modem will automatically update after a steady connection. (Chi explains this in detail here)
If you could check your modem firmware, if it is listed as ending in a 'H' then it is the default firmware which won't allow the connection.
Hope this helps
on 19-10-2012 11:01 PM
The modem was purchased/installed end of august this year. Software release is 8.4.4.J so i guess firmware is up-to-date. Settings are Toolbox > content sharing > ftp server > server address is of the format ftp://admin@ip address
server enabled yes. When i click the ftp link it asks me for a password for admin, when entered an error 530 permission denied (user admin not allowed to login from lan to ftp). I guess this occurs because i am accesing ftp from my local LAN.
Is it possible to access the router and hence shared devices though ftp externally by clicking on the ftp link configured at the server address item?
on 05-03-2013 08:37 PM
I am trying to set up parental controls on my Netgear CG3100d-2. I wasn't given a manual with the modem that BigPond supplied. I have sent emails and have contacted your support number to give/send me instructions. I am told if I want to find out how to set this up then I need to pay for your Premium Support.
This is unreasonable as the modem was supplied by BigPond and no manual was supplied with it. All I am asking for is to be sent instructions and I'm quite happy to set it up myself. I have tried contacting Netgear but they said that this modem is supported by BigPond only.
on 06-03-2013 11:57 PM
Like Ron_K, I can't find where to post a new (related) question and like Kaysa, a manual might do the trick.
I have established my local cable wif-fi network and have my smart tv linked to the modem, but can't get through the modem to the web. The settings on the tv are correct (and confirmed) but either the host computer (which has no probems with the net) or the router aren't co-operating. Any tips?
on 18-11-2013 06:15 PM
I cannot connect to the router settings (192.168.0.1).
Keeps coming up with:
Oops! Google Chrome could not connect to 192.168.0.1
Try reloading: 192.168.0.1
I have a Netgear Cable Home Gateway CG-3100D-2BPAUS.
I have tried it on 3 computers, with 4 different web browers and all the ips in this forum.
I have had many problems with this router before.
Please Help, as I need to port forward a few ports and want to change the name and password!
on 18-11-2013 07:59 PM
You might need to default the modem if you cannot access it via the 192.168.0.1. You can do this by pushing the small hole underneath the modem with a pin or paperclip for 15-20 seconds.
on 23-12-2013 09:05 PM
When I click the link, it asks for my username and password.
What is this for?
My bigpond login credentials? Because I have tried it with an email and without and I still dont now where I could find my username or password :/
on 23-12-2013 10:10 PM
Firstly, welcome to CrowdSupport Please stick around and offer any expertise you have in the range of topics here in our Community.
The default username and password for your modem when you click are as below:
I'm sorry for any confusion but this is entirely different and separate from your BigPond username and password for your broadband connection. Thanks Benji45.
Telstra Social Media Team - Community Moderator
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on 09-01-2014 01:19 PM
A manual would be nice. But any problems with the modem you have to pay $99 dollars to the telstra team so they can tell you to click a button. Put a link to the manual and save us the grief.
on 31-01-2014 02:10 PM
For people with the worst supported modem in the world, here is the link to the manual of the TG587
on 14-02-2014 09:17 AM
I do not understand this I tried.
I have a Thomson modem/router and the password is numbers and letters
I just want to simlify this and choose my own password that I can remember
Please can you help. need this explained to me in a simple way
Thanks the princess
on 14-02-2014 09:58 AM
Just to confirm, are you wanting to change the Wi-Fi details of your modem? Is your modem the TG782T?
on 24-02-2014 05:52 PM
Hi I have tried accessing my modem internal settings by entering the "magic number" http://10.0.0.138, but all I get is the message:
- Make sure the web address http://10.0.0.138 is correct.
- Look for the page with your search engine.
- Refresh the page in a few minutes.
the same happens when I try the other "magic number" http://192.168.0.1/
- Make sure the web address http://192.168.0.1 is correct.
- Look for the page with your search engine.
- Refresh the page in a few minutes.
The modem is a Telstra TG797n v3
I wish to check what the line speed is at the actual modem as I am getting conflicting speeds from speedtest.net and testmy.net compared with the telstra technician's modem when he tested my line and informed my that I should be able to see the same result as his equipment when using http://10.0.0.138 at my modem.
on 24-02-2014 08:14 PM
The modem home page for TG797n should be 10.0.0.138. If you're unable to view that site, it could be that you're connecting via a router, or the settings have changed. Easiest way to fix this would be to default the modem. It will pull it back to the original settings which will allow access via 10.0.0.138
on 16-03-2014 08:57 PM
Hi i have been trying to set up my linksys WAG320N router with the correct settings for my ADSL (copper pair).
How can i find out the correct wan settings, i have it set up as.
Encapsulation - RFC 2364 PPPoA
Multiplex - VC
QoS - UBR
Autodetect - Disable
VPI - 8
VCI - 35
These settings seem to be the only way i seem to be able to connect to the net but my line speed is 1.31 Mbps & dowmload speed is - 163 KB/s
very slow. help....(i know i should just get the cable broadband connectedbut i should be able to get at least something quicker happening until i get onto telstra to get the cable??
on 16-03-2014 11:58 PM
Anyone of assistance??
Mirror: Optus Data: 2 MB Test Time: 10 secs
Your line speed is 1.32 Mbps (1318 kbps). Your download speed is 165 KB/s (0.16 MB/s).
on 17-03-2014 11:49 AM
Welcome to CrowdSupport. Are you getting those speeds over WiFi? To get an exact idea on your line speeds it would be best to check them over Ethernet(Physical connection from Computer to modem). Please make sure the computer being used to conduct speed test does not have programs running in the background(system tray) specially that use cloud services (eg: Drop Box) or file sharing (eg: Skype, P2P).
Also devices that connect to the internet are turned off like Smart TVs, Media devices (T-Box etc), gaming consoles, and tablets. Alternatively you can disable the WiFi in the modem.
It's also important to make sure that devices like modem, filters and cabling are suitable for use with an ADSL2+ service as incompatible equipment can slow down the speed.
For help with the above or for anything else you can speak to our FOH faults team on 133 933 or via Live Chat: https://livechat.telstra.com
on 17-03-2014 02:53 PM
4 weeks ago
4 weeks ago
Welcome to CrowdSupport. It seems like a internet issue and may not really be modem related. Firstly it would be best to check our Service Status page: http://goo.gl/OSt6sq and make sure there are no Outages/Scheduled maintenance in your area. If none then best to check and confirm that there's a dial tone on the landline and you can make/receive calls on it as it may affect internet.
Also make sure the password being entered into the modem interface is correct. If not sure our password recovery tool can be used to retrieve the correct password on the account.
If correct try an isolation test as detailed here: http://goo.gl/fTXVZ as that would help us narrow down the fault if one exists on the premises.
3 weeks ago