- Sports & Entertainment
- DOT (Digital Office Technology)™212
- T-Suite Applications629
- General Telstra Business300
- My Account For Business230
- Business Mobile Broadband206
- Business Broadband Solutions245
- Business Mobiles476
- Business & Enterprise Connect & Discuss14
- T Analyst™5
- Business Telstra 24x7 App28
- Mobile Device Management47
on 26-10-2013 02:33 PM
My wifi speed is only peaking at 35Mbps but my cable speed peaks at 95+Mbps. A Telstra technician was already here this morning but was unable to rectify the situation, he even put in a new modem,
Is it possible for me to get the wifi speed to even at least 60Mbps. I'm on the T-Broadband 500GB plan with a speed boost 100.
Does anyone out there get a better wifi speed than what I'm getting?
on 26-10-2013 04:29 PM
Happy hunting http://en.wikipedia.org/wiki/List_of_WLAN_channels
Btw it could just be a crap router!
Note. Although it appears, this is not a main stream support forum!! It's a conglomerate of both fellow consumers/customers and Telstra employees helping you out!
on 26-10-2013 07:05 PM
Wifi speeds can be impacted by so many variables. In my old house, using the microwave would cause the Wifi speed to drop to almost zero.
Telstra can only really check and guarantee a quality of service to a computer directly connected via Ethernet to the modem.
You could follow Caaf's advice and see if there is another channel that is less congested in your area, but you may find it has little impact. If possible, connect via Ethernet.
If you've found a then don't forget to mark that post accordingly.
If you think I've been of assistance please remember to click on the
Please note: Despite being tagged as a Community Leader I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
28-10-2013 04:38 PM - edited 28-10-2013 04:39 PM
Alternatively, if you go into the modem interface at 10.0.0.138 and go into Local Network > Configure the main WLAN - You can change your WiFi channel to try to get around WiFi interference. The main different channels are 1, 6 & 11 try them all and see which one works best, then try the channels surrounding those ones (5, 7) to try to get the best signal.
You can also test this by setting up a ping in command prompt to show the delay to the modem instead of doing a speed test which can be unreliable.
To do this open command prompt or RUN + cmd and type in "ping 10.0.0.138 -t" and press enter. The time in ms will tell you the delay between your computer and modem via WiFi. Change the channel and then look at the delay time. It's also a good idea to download something while doing this, as this will show you the most obvious packet loss. i.e. Open Youtube and search "1 hour" on 1080p.
Realistically, your WiFi shouldn't spike above 30ms regularly. Randomly is fine. (Once every 5-10 minutes)
Help recognise contributors by clicking the Kudos button for helpful posts and marking as allows others to benefit from useful posts.
I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.