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Member
chloe08
Posts: 2
Registered: ‎18-03-2012
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Accepted Solution

'My Account' Pre-Paid Mobile BB

Hi,

I have been attempting to view my account and recharge my USB Turbo BB but the 'My Account' icon wont highlight for me to be able to do it. I called the Telstra helpdesk and they attempted to help and said that I could recharge with a voucher over the phone but I want to be able to open this icon.

Any help would be appreciated, thank you.

Chloe

Community Founder (Retired)
Ben_F
Posts: 5,608
Registered: ‎14-07-2011
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Re: 'My Account' Pre-Paid Mobile BB

Browser based option can be found at http://myprepaid.telstra.com/ppmbb (provided you are connecting from your Pre-Paid service.

 

B.

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Senior Moderators
Joe-Telstra
Posts: 1,719
Registered: ‎20-09-2011
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Re: 'My Account' Pre-Paid Mobile BB

Hi chloe08,

 

May I ask if you have the latest connection manager?

 

If you don't, please go to Support and Udpates page and then download the latest connection manager.

 

Let us know if the My Account icon works then.

 

Otherwise there are plenty of other ways that you can recharge your pre-paid mobile broadband service.

With kind regards,

Joe:smileyhappy:
Moderator
24x7 Digital Customer Care Team
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Member
chloe08
Posts: 2
Registered: ‎18-03-2012
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Re: 'My Account' Pre-Paid Mobile BB

Thank you, i downloaded it and the 'my account' comes up now.......really appreciate your help!!

Senior Moderators
Joe-Telstra
Posts: 1,719
Registered: ‎20-09-2011
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Re: 'My Account' Pre-Paid Mobile BB

Hi again chloe08,

 

Glad to hear that it's now working for you. Take care now and all the best :smileyhappy:

With kind regards,

Joe:smileyhappy:
Moderator
24x7 Digital Customer Care Team
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