- Sports & Entertainment
on 16-09-2013 03:56 PM - last edited on 21-09-2013 10:53 PM by Deanna
Every time i go to the website tio register the thing the page goes funny anf the link is as follows, its very bloody frustrating.
We have ultimate cable and wifi items all over the house not sure why I cant register this box any assistance would be greatful.
Solved! Go to Solution.
on 16-09-2013 04:46 PM
Send me your details via private message, your BP username and rego code and I can take a look for you.
on 17-09-2013 10:09 PM
Please PM Jon_Telstra.
He is our resident T-Box Specialist. He'll be happy to assist you further.
on 27-09-2013 07:18 PM
If you want, you can message Jon, however he is not back until Monday. Otherwise if you give our T-Box faults team a call on 1300136841 they can help get you registered straight away. They are available 24x7
on 22-10-2013 12:59 PM
Hi there, emmasloan4,
As per the above posts, please privately message me with your username & password and T-box rego code.
on 10-01-2014 01:57 AM
That message means that you are using an additional email address attached to your BigPond service to register your T-Box. Each BigPond account can have up to 14 additional email addresses.
You need to be using the Primary email address for your BigPond service (this is the one that you enter into your modem to connect to BigPond).
If you aren't sure what your primary email address is, have a chat with our Live Chat team here: http://tel.st/49kl and they'll be able to confirm it for you.
on 12-01-2014 06:47 PM
I am having the same issues as everyone else has listed here. I have recently signed up with telstra and I am receiving the "primary account" message when trying to register my T-Box but I only have one account name. Any help on this issue would be useful. Thanx.
on 13-02-2014 04:06 PM
Im having the same problem trying to register my tbox... it says its not the primary email, but it is the one I use for the modem.. So I have no idea what im supposed to do to actually register it.
on 13-02-2014 05:14 PM
Have you moved services from another premises recently or is a new account? Maybe a order on the account that is still in provisioning status. Does your email with that username work? If so it may just be missing a key attribute on our system labeling it the "primary" account.
In any case you'll need to send me your details via private message to check it.
on 16-03-2014 01:46 PM
on 16-03-2014 02:46 PM
I'll get one of our social media techs have a look at this one during business hours
Alternatively, you can get in touch with our 24x7 T-Box technical support team on 1300 136 841 & they'll be able to assist you with this today.
on 19-03-2014 05:45 PM
on 30-03-2014 01:30 AM
That usually means that you have more than 1 email address associated to your account.
1 will be the primary email address, the rest are called additional mailboxes.
If you give us a call after 10am tomorrow morning, we can let you know what your primary email address is.
Normally we are available 24x7 to answer questions like this, however tonight our systems are down for maintenance, so we can't access your information to confirm until morning.
on 14-05-2014 10:58 AM
Apologies for the delay in response
I'll get one of our techs to have a look at this one for you during business hours.
on 14-05-2014 03:02 PM
Take a look at this FAQ for registering the T-Box. de-registering would also be done through the same portal.
on 24-05-2014 03:02 PM
I'll get one of our techs to have a look at this one during business hours
If you prefer to speak to someone sooner, I'd recommend calling our 24x7 T-Box support team on 1300136841
on 26-05-2014 02:26 PM
Usually a result of a order not completed on the account or stuck in a provisioning status. Many users have private messaged me their details to investigate, feel free to do the same.
on 12-08-2014 08:50 PM
This is driving me insane,
I have tried a number of times on a number of different devices, now my laptop and even still I'm getting the exact same message popping up saying that the link is broken/ there's an error, please helpme as I would love to be able to use this as I got it yesterday and have been trying ever since.
on 13-08-2014 10:13 AM
Steelie, what error are you getting? As per the above posts, you can private message me with your details to investigate.