I am on my second THub after I had to return the first one because it kept "freezing". Now the second unit is also "freezing" - I am sick to death of it. You can't access any features and if you get a phone call you can't hang up and the call keeps going unless you grab a separate handset - sooooo frustrating. Don't know if I will bother getting a third one unless these problems have been fixed!!!
I had been having trouble (freezing) for a while. Last night I got sick of it and called tech support. I was told to send my phones back to them and if found faulty it would be replaced. All this was going to take 3/5 working days. A replacement set arrived this morning about 8.30 am. About 15 hrs after I had spoken to support. I was pretty pleased with this. I set it up during the day but I haven't had a chance to check it out till now. The **bleep** thing is freezing and refusing to go to home when I with finger or little stylus.. I was lured back to telstra by a good bundle price, but never, ever again will they get a cent of my money. Second rate at best.
I'm waiting for my third new T-Hub in as many months. It's approx 20 months since I first bought my original T-hub. Strangely enough the first one went for 6 months without a problem the last one I received lasted just 5 days before the screen froze completely. Replacing these T-Hubs all the time must be costing Telstra heaps.
Just to add to my last post.......I believe Telstra is currently trialing T-Hub mark 2 which may be released around July this year. Let's hope it will be made available to those of us who have been suffering with T-Hub mark 1.
Can't understand why the update we accessed is not available, or does not work for other people. Our T-Hub works very well now because every time it looks like freezing, it re-configures, restarts and keeps going. Not a complete fix, but it will do until another solution is found.
