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I have given a lot of thought to this subject and I think it's something Telstra should consider.
Of late Telstra have been offering special pricing deals to new customers to the exclusion of their long term customers. (For me that's 48 years).
I fully understand the theory behind the drive for new customers but the company should never forget those who have supported the company over many years.
What I would like to suggest is that Telstra offer bonus points to existing customers in a similar vein to Flybuys.
Such bonus points could be retrieved through applying such points to the paying bills or the purchase of new hardware from the company.
I hope others will contribute to my idea and between us all we may achieve an outcome that long term customers will find beneficial.
So we were a few days late with paying a Telstra bill. So what do they do - impose a 12% penalty. You'd have to be kidding!!!! We've been customers for over 15 years!!!!!
After calling bill payments, a lady called Rose credited the extra charges, but Telstra imposing fines on customers is ridiculous. Are they a court, a police force?
Does it really cost Telstra $15 to process a late payment????? Of course not!!!
Its unfortunate that the only phone provider in this area is Telstra otherwise I'd dump you in a minute!!!!
And for any "Telstra-lovers" who disagree with me - wake up!!!! Telstra charges are a rip off in the first place - they just cost too much for the service they provide.
hi - just some general feedback - went to buy 2 pre-sale tickets to Katy Perry concert this morning around 9.30 am
for the Brisbane concert and all the wheelchair seats had already been sold. I understand there is not an unlimited number of wheelchair seats available but the gentleman seemed to suggest that on pre-sale only 10 seats had been released. Seems a little unfair that I could have purchased 10 non-wheelchair seats through the pre-sale ticket offer yet couldn't get one wheelchair seat. Perhaps a larger percentage of special needs seating needs to be released at pre-sale time - would appreciate your consideration of this matter. thanks
2.4 megabit upload speeds on cable isn't quick enough for an 'ultimate' service. It is far too asymmetric of a service and needs to be at least aligned with the Velocity service on offer.
Many applications require significant upstream bandwidth and an increase to a minimum of 5mbit would be fantastic.
I am retired and certainly am not a phone-alcoholic.
Currently I have a Telstra mobile.......bigpond internet and a home phone.
My bigpond allowance is 200GB which I use approx 20% of.
On my mobile I have an allowance of $550 per month for calls ....Again I use approx 20%.
As for my mobile internet usage it is almost zero.
My home phone is on the "everyday" bundle with my internet and I get free local calls and free call to Telstra mobiles.
My current monthly spend is $154.00.
What I'm trying to say is that most retired people on fixed incomes feel more comfortable in knowing what their monthly spend is.
Seniors bundle should look something like this.......
100GB of Bigpond allowance.
Free calls to all national landlines and Telstra mobiles.
With mobiles........$200 worth of included calls and say 50MB of internet usage and of course any costs involve in amotising a phone purchase through Telstra .
Would like to see Telstra cost this suggestion up.
I think it would be a good idea if you sent an email to Bigpond customers when you have a planned outage occuring in their area.
The electricity company send a letter when services are going to be disrupted, why can't Bigpond send an email?
User ChelseaDame, has suggested the following:
How about an area where notes can be kept by the user in regards to correspondence and phone calls they have made to Telstra and how about Telstra automatically put a copy of all documentation sent to the client either by email or ordinary mail in an area there also.
Given that Telstra hands out a ticket for almost every phone call, is there a way to list out all the tickets under My Account and Billing - This way when users ring up they can quote tickets and both the operator and end user can see the public notes in the ticket.
Also this allows the user to track what is happening wiht the ticket and reduce the number of phone calls.
I accepted Direct debit for ease of monthly payment, especially while out of town. However I find that each month I am charged a credit card fee. This means for making it easier for Telstra I am paying some twelve dollars extra per year. I find this exaggerated. How do I get this across to Telstra? Am I the only one objecting to this?
Could the "Email me when someone replies" box default to YES (ticked). I do not think many would NOT want to know if they got an answer. I find I forget to tick until just as I hit post. This means I need to come back to check all the time. I note there are many answers to questions that have no followup by the originator to say if it fixed the problem. I suspect many just do not come back at all.
And by the way there is no label for ideas to make crowd support better.
I know these sort of messages are posted all the time, but it's about time Telstra review their plans as the current plan I am on is just not suitable.
I am half way through my 24 month plan and after looking at the competitors, Telstra's plans aren't very competitive at all. I am on a $80 a month plan on the iPhone 5. I receive $800 worth of calls, unlimited texts but only 1.5GB a month. On average, I use about $30-50 a month on calls. It's the data I need and have to purchase a $30 data pack every month. On average I download 3GB a month, but sometimes a little higher if I have a big software update. The data packs available, jump from 1GB to 3GB. Why not in between?
Why can't Telstra at least have an extra 1 GB in with the plan to make is competitive and downgrade the calls as over the past 12 months, I keep reading that it's the data people need and not the calls. To get a decent amount of data, people have to pay at least $80 a month.
I would like to know when the plans are going to be reviewed as it's clear consumers are not happy at all. I am one of many!
My current plan has $550 worth of calls and 1.5GB of data allowance per month. This plan expires in about 3 months' time. The new plan would give me $600 worth of calls but only 1GB of data, and it would also cost about $10 more per month.. Some people may prefer more phone credits, but others may want more data - Telstra should have different Plans to suit both!