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My current plan has $550 worth of calls and 1.5GB of data allowance per month. This plan expires in about 3 months' time. The new plan would give me $600 worth of calls but only 1GB of data, and it would also cost about $10 more per month.. Some people may prefer more phone credits, but others may want more data - Telstra should have different Plans to suit both!
A great addition to BigPond movies on T-Box would be an "Add to Wishlist" button so that i could browse through the catalogue and mark all the movies I would like to watch.
Google Play Movies has the wishlist function, c'mon Telstra.
As someone who only ever uses Outlook (formerly Hotmail), I love that Bigpond now use it to.
I would love it EVEN more if the uploading of things to the Skydrive's of @bigpond addresses was unmetered; we get given all this space, and we WANT to use it, but those of us on low Data plans (i.e, the only ones we can afford) can't take full advantage.
Please Telstra, make the Skydrive's of our @bigpond addresses unmetered>
I think it would be a good idea if you sent an email to Bigpond customers when you have a planned outage occuring in their area.
The electricity company send a letter when services are going to be disrupted, why can't Bigpond send an email?
I am retired and certainly am not a phone-alcoholic.
Currently I have a Telstra mobile.......bigpond internet and a home phone.
My bigpond allowance is 200GB which I use approx 20% of.
On my mobile I have an allowance of $550 per month for calls ....Again I use approx 20%.
As for my mobile internet usage it is almost zero.
My home phone is on the "everyday" bundle with my internet and I get free local calls and free call to Telstra mobiles.
My current monthly spend is $154.00.
What I'm trying to say is that most retired people on fixed incomes feel more comfortable in knowing what their monthly spend is.
Seniors bundle should look something like this.......
100GB of Bigpond allowance.
Free calls to all national landlines and Telstra mobiles.
With mobiles........$200 worth of included calls and say 50MB of internet usage and of course any costs involve in amotising a phone purchase through Telstra .
Would like to see Telstra cost this suggestion up.
I think Telstra should offer more Data on their plans - especially with the use of 4G using a lot more data than when compared to the same usage on 3G!!! For me data and texting is more important than calls. So more emphasis on text and data would be ideal.
User ChelseaDame, has suggested the following:
How about an area where notes can be kept by the user in regards to correspondence and phone calls they have made to Telstra and how about Telstra automatically put a copy of all documentation sent to the client either by email or ordinary mail in an area there also.
So here's the thing - every since the dawn of time, I've had problems with ISP-provided modem/routers and I want to buy my own... But I'm too lazy to do the research and find out what actually works (I actually did once - I bought an industrial-grade modem/router that worked better than any modem/router I've ever bought, with reliable coverage reaching just about to the moon... But that was back in the ADSL days).
On top of this, the compatibility lists that ISPs maintain are virtually always partially or completely out-of-date, in part because the ISPs are simply too lazy to keep such lists up-to-date, and also because new products are constantly being released.
How about a semi-community-managed compatibility list?
See, ISP could provide a compatibility list and indicate the modem/routers that are guaranteed to work, but community members could add entries indicating their experiences with third-party products (right below an explicit warning from Telstra that such modem/routers are not guaranteed to work, and that technical support won't be available from Telstra).
Ideally, compatibility results would be adjusted automatically based on community members agreeing/not agreeing with the information posted (similar to what "Trapster" does with its speed-traps or what eBay does with its seller feedback). There could be a seperate field with all of the comments/notes provided by the community (e.g. "Product 'x' does not work with this modem/router")/link to al of the comments/notes provided by the community (e.g. "Product 'x' does not work with this modem/router").
A compatibility list like this would make Telstra's job easier as they do not have to contstantly update the compatibility list/stay up-to-date with all of the new products, ensure that customers have an eay-to-follow guide for selecting third-party products and take the heat of Telstra by following the "at your own risk" route...
Such a compatibility list should be failry easy to implement, too.
Seriously, I am the only one that thinks a compatibility list like this would be a great idea?
Telstra how about really trying to look after those not in cities or major towns. Having lived in country areas for the past 8 years I have found there is not a lot of true support.
Wireless - Why are there no "Bundles" available. There should bundles on offer where you have no alternative other than wireless. Even if I was close enough to my local exchange it is not even ADSL enabled.
Modems - When new models are selected they are designed for good reception areas. Mine was changed recently because of a Telstra identified fault, but now I have to go and buy another external aerial and desk station, to improve reception and WI-FI in the house. With the new units not having a WIFI aerial, WIFI recently kept dropping out, which was dangerous on an extreme fire danger day. Either that or offer those products for free as part of the service.
Internet Plans - Wireless plans are expensive compared to ADSL. The cost is almost the same with only a tenth of the download.
How about some real service and value for those in rural areas........
I had a problem yesterday cos my credit ran out, which is normal for a pre-paid, but I have a scheduled recharge on the 9th every month, and although I still had credit left, my credit ended on the 8th, as october has 31 days, not the 30 days the credit expires in. so I had no credit for the day.
Would it be possible to make a schedule Recharge every 30 days, instead of the once a month? as it is now.
I just joined CrowdSupport and I have a suggestion.
I received email notification that I had a private message in my CrowdSupport account. I had to go through several clicks and sign in to get to the message only to find it is a generic (albeit very nice) welcome message that is standard on all forums online.
What would be nice would be to have at least part of the message appear in the email notification so I know what the message us about. Similar to eBay's message notification. Other forums I go on do this and it's good to be able to prioritise how important the message is for me to read at the moment.
If I had seen it was just an automated welcome message I would have saved reading it until I was next on the forums.
Just a little thing but something that factors into whether I stick with a forum or if it's too much work to moitor/keep on top of things.
Stupid question I know, but I'll ask anyway. Why can't Telstra reward customers, who pay their bills early or on time, with a discount. If the Energy companies can do it, surely a prosperous company like Telstra can do the same?I don't think it'll send them broke.
I like the ability to link an 'alias/nickname' to a phone number, so when you look at your bill online you see straight away who you called.
One suggestion: In the 'Calls' section of an itemised (paper or PDF) bill, could Telstra please show the alias/nickname in addition to (or instead of) the phone number?
This is already shown in the online view of calls, as well as in the CSV export of a bill, so it shouldn't be too hard to show in the actual bill.
Here's an idea that Telstras PR department might like to take a look at. A great chance to be seen as a good and responsible cooperate citizen.
US phone carriers unite on anti-text ad
THE four biggest mobile phone companies in the US are launching their first joint advertising campaign against texting while driving, uniting behind AT&T's "It Can Wait" slogan to blanket TV and radio.
AT&T, Verizon Wireless, Sprint and T-Mobile will be joined by 200 other organisations backing the multi-million dollar ad campaign.
The campaign is unusual not just because it unites rivals, but because it represents companies warning against the dangers of their own products. After initially fighting laws against mobile phone use while driving, mobile phone companies have begun to embrace the language of the federal government's campaign against mobile phone use by drivers.
"Every CEO in the industry that you talk to recognises that this is an issue that needs to be dealt with," AT&T CEO Randall Stephenson said in an interview. "I think we all understand that pooling our resources with one consistent message is a lot more powerful than all four of us having different messages and going different directions."
Beyond TV and radio ads, the new campaign will stretch into the skies through displays on Goodyear's three blimps. It will also include store displays, community events, social-media outreach and a national tour of a driving simulator. The campaign targets teens in particular.
AT&T Inc calls texting and driving an "epidemic".
Stephenson said that "texting while driving is a deadly habit that makes you 23 times more likely to be involved in a crash".
Good idea... but !!!
No one needs a data alert for 50% usage when they are 90% through the usage period.
No one needs an alert for 80% data used when they are 96% through the usage period.
So why not have an alert for any usage that really matters, and no pointless alerts.
No one needs an alert for less than 30% data used, even if it all happened on day 1.
So why not use a sensible sliding scale to alert proportionately ...
Data used >40% >60% >80% >90% >95%
for time used <20% <40% <50% <80% any.
Currently if you purchase a plus pack halfway through your 30 days on a Cap Encore prepaid offer, you will be unable to use the Cap Data that is included in your plan until you use up all of the plus pack. The better way to do this is to ensure you use up the Cap Data before buying the plus pack, but the chances of someone forgetting to do this at the right time is pretty high.
I propose that data, whether it be CapData or PlusPack data, be used in order of the expiry of the particular bonus. This means customers will feel free to buy the plus pack when it suits then and be sure to be able to use their full allocation over the 30 days.