TV & T-Box
My Account &
SUGGESTION........When someone leaves you.... leave access to their online account OPEN until they have paid! You have wasted valuable time for me and your chat team now twice trying to get online access to know how much I owe you. And then you got it wrong. Now you have to refund me a payment...IF you had left my online account open for a couple of weeks all this could have been avoided and no time would have been wasted.
Here's an idea that Telstras PR department might like to take a look at. A great chance to be seen as a good and responsible cooperate citizen.
US phone carriers unite on anti-text ad
THE four biggest mobile phone companies in the US are launching their first joint advertising campaign against texting while driving, uniting behind AT&T's "It Can Wait" slogan to blanket TV and radio.
AT&T, Verizon Wireless, Sprint and T-Mobile will be joined by 200 other organisations backing the multi-million dollar ad campaign.
The campaign is unusual not just because it unites rivals, but because it represents companies warning against the dangers of their own products. After initially fighting laws against mobile phone use while driving, mobile phone companies have begun to embrace the language of the federal government's campaign against mobile phone use by drivers.
"Every CEO in the industry that you talk to recognises that this is an issue that needs to be dealt with," AT&T CEO Randall Stephenson said in an interview. "I think we all understand that pooling our resources with one consistent message is a lot more powerful than all four of us having different messages and going different directions."
Beyond TV and radio ads, the new campaign will stretch into the skies through displays on Goodyear's three blimps. It will also include store displays, community events, social-media outreach and a national tour of a driving simulator. The campaign targets teens in particular.
AT&T Inc calls texting and driving an "epidemic".
Stephenson said that "texting while driving is a deadly habit that makes you 23 times more likely to be involved in a crash".
I am retired and certainly am not a phone-alcoholic.
Currently I have a Telstra mobile.......bigpond internet and a home phone.
My bigpond allowance is 200GB which I use approx 20% of.
On my mobile I have an allowance of $550 per month for calls ....Again I use approx 20%.
As for my mobile internet usage it is almost zero.
My home phone is on the "everyday" bundle with my internet and I get free local calls and free call to Telstra mobiles.
My current monthly spend is $154.00.
What I'm trying to say is that most retired people on fixed incomes feel more comfortable in knowing what their monthly spend is.
Seniors bundle should look something like this.......
100GB of Bigpond allowance.
Free calls to all national landlines and Telstra mobiles.
With mobiles........$200 worth of included calls and say 50MB of internet usage and of course any costs involve in amotising a phone purchase through Telstra .
Would like to see Telstra cost this suggestion up.
When I log into MY ACCOUNT page (new version as invited ) some of the task links dont work (Access to BigPond ; Webmail (hangs up) ; and others. Checking my pre-paid stuff is obscure and nested under too many sub menus and hard to find. eg login> Account Support> personal account services> Mobile Tasks> Check Mobile Usage (pre-paid) etc etc is too many steps. Guess all are teething problems on a new page otherwise having all services on one page is good.
I just joined CrowdSupport and I have a suggestion.
I received email notification that I had a private message in my CrowdSupport account. I had to go through several clicks and sign in to get to the message only to find it is a generic (albeit very nice) welcome message that is standard on all forums online.
What would be nice would be to have at least part of the message appear in the email notification so I know what the message us about. Similar to eBay's message notification. Other forums I go on do this and it's good to be able to prioritise how important the message is for me to read at the moment.
If I had seen it was just an automated welcome message I would have saved reading it until I was next on the forums.
Just a little thing but something that factors into whether I stick with a forum or if it's too much work to moitor/keep on top of things.
Stupid question I know, but I'll ask anyway. Why can't Telstra reward customers, who pay their bills early or on time, with a discount. If the Energy companies can do it, surely a prosperous company like Telstra can do the same?I don't think it'll send them broke.
Telstra how about really trying to look after those not in cities or major towns. Having lived in country areas for the past 8 years I have found there is not a lot of true support.
Wireless - Why are there no "Bundles" available. There should bundles on offer where you have no alternative other than wireless. Even if I was close enough to my local exchange it is not even ADSL enabled.
Modems - When new models are selected they are designed for good reception areas. Mine was changed recently because of a Telstra identified fault, but now I have to go and buy another external aerial and desk station, to improve reception and WI-FI in the house. With the new units not having a WIFI aerial, WIFI recently kept dropping out, which was dangerous on an extreme fire danger day. Either that or offer those products for free as part of the service.
Internet Plans - Wireless plans are expensive compared to ADSL. The cost is almost the same with only a tenth of the download.
How about some real service and value for those in rural areas........
I like the ability to link an 'alias/nickname' to a phone number, so when you look at your bill online you see straight away who you called.
One suggestion: In the 'Calls' section of an itemised (paper or PDF) bill, could Telstra please show the alias/nickname in addition to (or instead of) the phone number?
This is already shown in the online view of calls, as well as in the CSV export of a bill, so it shouldn't be too hard to show in the actual bill.
I would really like to see more flexibility with changing plans, rather than the 'only once per month' rule, especially when changing plans is necessary due to Telstra hardware failure.
I upgraded from cable Elite to Ultimate about 10 days ago, and when the new modem arrived it didn't work. Hours of trying to get it to connect here, and then lengthy times talking with tech support, and they agreed to sending me a new modem. No problems, I'll wait a bit longer, I just connected my existing cable modem in and everything was fine (but on Elite). The next day the Ultimate plan finalised, and I suddenly had no internet, and I got a message on my screen telling me that my modem was incompatible with my current plan. So no internet! I'm still waiting for the replacement modem to arrive.
So I rang up Telstra and asked if I could go back on the Elite plan until the new modem arrived and was working, and then go back to the Ultimate plan. No was the answer, as you can only change plans once a month, and I had already changed this month to Ultimate. This was pretty frustrating as I now had no internet purely as Telstra had sent me a faulty modem. After pleading with the customer support person (and very lengthy times on hold as they asked their supervisor), they put me back on Elite. When I asked to confirm that I could swap back to Ultimate when I got the modem and got it working I got a definite no, and told that I had already swapped plans twice this month and 'no you can't keep swapping plans whenever you want, once a month is the limit, they are the rules!'. Now I have the internet back up on Elite, but really, this dogged refusal to waive the 'once a month plan changes' when it is necessary due to Telstra's fault is very frustrating. Can I suggest that the 'rules' are relaxed in these type of situations?
I realise that Telstra/Bigpond is not allowed to mirror Microsoft and Apple software updates, so what would be great is if they could make Microsoft updates (windows and office) and Apple software updates (including itunes) unmetered?
Is this something Telstra wouyld be interested in providing or is the cost too high for them.
My ask is that on a limited wireless service updates and patches can be quite large and if you have multiple PC's it can be a big chunk of your data used each month (we infact do not update at all - all updates on our PC's are off because of this issue).
If there's not a feature that I can't find for it already, it can sometimes be tedious going through 15+ pages of threads that I've posted on / most recent threads. An option to look through all threads with new posts and methods in which to sort them would be amazing for those of us who like to check each and every thread for possible places to contribute =P
I had a problem yesterday cos my credit ran out, which is normal for a pre-paid, but I have a scheduled recharge on the 9th every month, and although I still had credit left, my credit ended on the 8th, as october has 31 days, not the 30 days the credit expires in. so I had no credit for the day.
Would it be possible to make a schedule Recharge every 30 days, instead of the once a month? as it is now.
When I go to My Account i can access both my ADSL and mobile phone data usage.
- When I access my ADSL service (https://www.my.telstra.com.au/myaccount/usage-inte
rnet?...), I get both a month-to-date and daily summary on one page.
- When I access my mobile phone data usage (https://www.my.telstra.com.au/myaccount/usage-mobi
le?...), I only get a month-to-date summary and have to click-through to your legacy site to see a per-session breakdown (https://es.telstra.com/MobileDataUsageMeter/index. jsp#...).
The per-session breakdown does not roll up into a daily figure, and while it assists with identifying sessions where perhaps I went a bit nuts on mobile data, it doesn't give me a good indication of what my daily trend is. Also, with up to five sessions per day (I assume because I wander in and out of WiFi hotspots a lot), I have to scroll through several screens if I'm trying to establish why my usage was so high.
I would like My Account to show more detailed information about usage on my mobile phone data usage without having to 'click through' to another site. The My Account screen for mobile data usage should show a daily summary as it does for ADSL, perhaps with the ability to drill down into per-session usage. I'd even be happy for this to be rolled up to a daily summary based on the start date/time of the session, even knowing that a session can run across multiple days.
My suggestion for improving the website for Telstra Online is as follows:
On accessing Telstra Online, the page that opens is headed "My Account" giving a summary of the current position.
To access the pages giving access to details (individual calls and their costs, etc) I suggest the following:
- The section called "Bill history" be renamed "Bill history and details";
- A click on the graph bar therein for the current bill should provide a drop-down box with two options "PDF Copy" and "Full Details" - (If it is possible to provide the full details for the other bars, then their drop-down boxes should appear as well - otherwise leave as is);
- A click on "Full Details" should take the user to the page containing the heading "Bill Summary".
This would overcome a serious deficiency in current situation, which does not have any obvious way of accessing that page. It took me over an hour to find a way of getting there.
After just having a Bank card delivered to me at 11:30pm tonight (As I understand it, it was printed, labled, couriered directly to the flight and put on for same day arrivial) I am wondering if this is a niche that Telstra would be able to cash in on?
Imagine being able to pay say $20-$30 extra to have your brand new phone picked, packed and sent via Same Day/Next Flight, to arrive on your doorstep as soon as it got off the plane. Imagine ordering your phone, and having it ready to play with as the kids are going to bed.
What do others thing? Is this a decent idea for a product, and would you pay for Same Day Delivery?