Where customers answer questions and share ideas about our products and services

MOG Product Exit

by Community Manager ‎31-07-2015 08:45 AM - edited ‎01-09-2015 10:03 AM (13,699,097 Views)

Q1. What has happened to MOG?

As of  31 August 2015 the MOG service is no longer operating in Australia.


The good news is we are offering our Telstra Post-Paid customers with a compatible iOS device a 12-month trial of Apple Music.


To redeem this offer simply go to My Account, visit any Telstra retail store, or call Telstra on 13 22 00.


More information about Apple Music with Telstra can be found at www.telstra.com/applemusic


Q2. Why has MOG closed?

MOG shut down in the United States last year and they made the decision to close the MOG service in Australia by the end of August. The good news is there is a new music streaming service with the launch of Apple Music. 


Q3. Can I use Apple Music on my Android phone?

Apple Music is available today on iPhone, iPad, iPod touch, Mac and PC. Apple have announced that Apple Music will be coming to Apple TV and Android this Spring.


Q4. What has happened to my MOG subscription?

Your MOG account is no longer accessible.


Q5. What has happened to my music now that MOG has closed?

All access to the MOG library is no longer available, including songs downloaded for offline playback, access to playlists and access to MOG on your SONOS system as the streaming service is no longer available.


Q6. What will happen to the MOG App on my device now the service is closed?

You can no longer access music via the MOG app. You can remove / delete the MOG app from your mobile phone or tablet using the standard process for deleting apps specific to your device model.

by ollie75 on ‎31-07-2015 12:38 PM

Is Telstra supporting an alternative music streaming product or have you given up on music streaming

by hi12456 ‎31-07-2015 12:49 PM - edited ‎31-07-2015 12:49 PM

What i Guess i'm moving to optus Smiley Happy since there offer way better good bye unmetered 


and Hello Optus Smiley Happy


by wodgeau ‎31-07-2015 12:49 PM - edited ‎31-07-2015 12:50 PM

Is Telstra going to offer unmetered data for any other streaming music services instead?


This is the main reason I recontracted for 24 months with Telstra recently (last month) so that I could get music streaming unmetered! 

Would this constitute a valid reason to terminate my contract without penalty if no alternative unmetered option is made available?

by sb944 on ‎31-07-2015 01:01 PM

MOG was one of many things Telstra did right in the last couple of years for mobile users.  They've had a long time to work out what they are doing since the MOG US announcement, so it sounds like they are just going to abandon unmetered music streaming, otherwise they would have found a partner by now.


RIP unmetered music streaming.

by MrSonic on ‎31-07-2015 01:02 PM

OK...so how can I export my playlist's even as text so I have a record of the great playlists I've made over the past 3 years with MOG? I really don't want to lose the great music Ive discovered..and don't want to have to sit and write down a list of hundreds of songs.. Any ideas?

by Laika on ‎31-07-2015 01:07 PM

I too would like to know if there will be any other options for unmetered music streaming, or if there will be any bonus data supplied to compensate for the increased data usage this will cause.

by robotek on ‎31-07-2015 01:38 PM

Well that sucks....I like mog...it streams to my pioneer amp via airplay,...it sounds excellent.... i have extensive favourites and playlists also... what hapened to going across to Beats Music, and our info carried across??

by MicG on ‎31-07-2015 01:51 PM

I'd also like to know what if any service Telstra will offer in place of MOG. Maybe unmetered for Google Music or Spotify? Smiley Wink

by Telstra Employee on ‎31-07-2015 01:51 PM

Hello all. 


With regards to playlists, there is unfortunately no way to export these. I'm not sure if there are any tools to do this online.. I would suggest taking screenshots or writing down the tracks in your playlists. 


Don't forget you will have access to MOG until the 31st of August. 

by paul123p on ‎31-07-2015 01:55 PM

Can you pay for google play subscripition out of prepaid credit like you could with MOG?