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Member
nzfrank2
Posts: 2
Registered: ‎15-08-2012
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How can I have my listing on the whitepages and Sensis removed?

How can I have my listing on the whitepages removed?

I have joined Telstra last year and I'm sure I've chosen UNLISTED.

I called Telstra 2 months ago and not a single person in that contact centre has a clue - what actions were required from me.

Can someone please give me an answer, please?
Thank you.

Community Leader
Kalak
Posts: 2,698
Registered: ‎30-06-2011

Re: How can I have my listing on the whitepages and Sensis removed?

To have your listing removed from White Pages online (obviously can't be removed if it's already printed in a book), you would need to ask for a silent line. From memory it costs $2.93/mth for this service.

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Honoured Contributor
Christos
Posts: 267
Registered: ‎08-08-2012

Re: How can I have my listing on the whitepages and Sensis removed?

[ Edited ]

Hi nzfrank2

 

Welcome to Crowd Support :smileyhappy: 

 

I would suggest speaking to a live chat consultant and ask to have your listing removed.

I have found them to be super helpful (never had an issue dealing with live chat consultants)

 

Here is the link: https://livechat.telstra.com/

 

Post edit: Kalak is right in saying that there will be a fee to have your number silent

 

Let us know how you go

 

- C

 

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Moderator
Lindy
Posts: 737
Registered: ‎24-08-2011

Re: How can I have my listing on the whitepages and Sensis removed?

hi nzfrank2

 

As Kalak has advised, you just need to request for a Silent Number on your account. This cost is $2.93 per month.

 

I'm more than happy to have this added to your account for you, if you like. Send me a PM, and I'll make contact with you offline and we can organise this together..

 

Lindy, Social Media Team

Telstra Digital Sales and Service

Lindy :smileyhappy:

Moderator

24x7 Digital Customer Care Team

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Member
nzfrank2
Posts: 2
Registered: ‎15-08-2012

Re: How can I have my listing on the whitepages and Sensis removed?

Thank you very much everyone,

 

Ok, I'll think about the 'silent' option. I didn't know.

 

It's good that Telstra runs this wonderful community page, and lots of you are involved. Thanks again.

Community Founder (Retired)
Ben_F
Posts: 5,608
Registered: ‎14-07-2011

Re: How can I have my listing on the whitepages and Sensis removed?


nzfrank2 wrote: 

It's good that Telstra runs this wonderful community page, and lots of you are involved. Thanks again.


The community is only as good as the people who are part of it. Feel free to stick around and offer any opinions or advice on any topics here :smileyhappy:

 

B.

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New Member
Fidele
Posts: 1
Registered: ‎27-11-2013
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Re: How can I have my listing on the whitepages and Sensis removed?

A no cost option might be an unlisted number is this possible?
Community Manager
DanK
Posts: 2,213
Registered: ‎29-07-2011
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Re: How can I have my listing on the whitepages and Sensis removed?

If you would like an unlisted number then you will need to pay for a Silent Line. Secondary lines or fax lines are able to get unlisted at no cost and under certain circumstances some customers can have the Silent Line fee waived.

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Member
BigBad64
Posts: 4
Registered: ‎19-05-2012
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Re: How can I have my listing on the whitepages and Sensis removed?

[ Edited ]

OK, $2.93 per month for a Silent Line.

 

Why does Telstra still charge $2.49 per month for a "Suppressed Address Listing"?

 

Why not print nothing and charge nothing?

Senior Moderators
Joe-Telstra
Posts: 1,758
Registered: ‎20-09-2011
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Re: How can I have my listing on the whitepages and Sensis removed?

Hey BigBad64,

 

The Integrated Public Number Database (IPND) is an independent database that contains all public numbers including mobiles, listed, unlisted and silent numbers for ALL Carriers and Carriage Service Providers. It‘s part of Telstra's Licence Conditions to provide information for IPND.

 

Suppressed Address Listing or Line Block are now automatically provided a Silent Line for security purposes so there is actually no separate charge for this.

 

We can't print nothing and charge nothing because of License conditions as explained above. Thanks BigBad64.

With kind regards,

Joe:smileyhappy:
Moderator
24x7 Digital Customer Care Team
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Frequent Visitor
MikeBassett
Posts: 1
Registered: a week ago
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Re: How can I have my listing on the whitepages and Sensis removed?

Hi all

 

Apologies if this has already been addressed as I'm new to CS.

 

AFAIK Sensis run all services concerning public facing disclosure of names, residential addresses and residential phone numbers, whether that be online, in hard copy phone books or any other media that I'm not aware of.

 

Telstra provides the phone services themselves.

 

So information, confidential I would suggest, flows from Telstra to Sensis. Telstra should require customers' consent to pass that information to another party. I'm sure that's covered off in the fine print somewhere.

 

If that's the case, can I request Telstra not to disclose this information to Sensis and hence save any fees I'd need to pay not to have my name, address and number disclosed publicly? It seems to me that consumers should have the right to exercise that consent, or not, as the case may be.

 

Thanks in anticipation, and apols again if this has been addressed already.

 

All the best.

 

Mike

Moderator
TimBartel
Posts: 533
Registered: ‎08-05-2013
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Re: How can I have my listing on the whitepages and Sensis removed?

Hi Mike,

 

Telstra manages the Integrated Public Number  Database and as such we are required to include all numbers from all providers. This database is from where Sensis draw the info that goes into their various directories. The only process whereby your number is not listed in the database is the Silent Line Process which includes a small fee. There are of course some exceptions for this fee which you're welcome to discuss with us just here: http://tel.st/hsc3

 

Cheers, Tim 

Tim Bartel
Moderator
24x7 Digital Customer Care Team
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Community Leader
Kalak
Posts: 2,698
Registered: ‎30-06-2011
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Re: How can I have my listing on the whitepages and Sensis removed?

[ Edited ]

It was my understanding that you can in fact request your number be marked as UL (Unlisted) WITHOUT being required to pay for a Silent Line. Much the same as you can request an SA (Suppressed Address) to have only your name and number, but not address, printed.

http://www.commsalliance.com.au/__data/assets/pdf_file/0011/1334/C555_2008.pdf - Section 4.1

Telstra will attempt to sell you a silent line, with a cost, but you are completely entitled to request an Unlisted entry for NO COST.

 

EDIT: I know of this option as I used to offer it, and provision it via Telstra's LOLO system, when I worked for Optus resale.

 

I would assume this is in place because it's pretty poor to essentially blackmail customers and say that unless you pay us we will disclose your privacy protected information.


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If you've found a then don't forget to mark that post accordingly.
If you think I've been of assistance please remember to click on the
Please note: Despite being tagged as a Community Leader I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.