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Member
nzfrank2
Posts: 2
Registered: ‎15-08-2012
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Accepted Solution

How can I have my listing on the whitepages and Sensis removed?

How can I have my listing on the whitepages removed?

I have joined Telstra last year and I'm sure I've chosen UNLISTED.

I called Telstra 2 months ago and not a single person in that contact centre has a clue - what actions were required from me.

Can someone please give me an answer, please?
Thank you.

Community Leader
Kalak
Posts: 2,217
Registered: ‎30-06-2011

Re: How can I have my listing on the whitepages and Sensis removed?

To have your listing removed from White Pages online (obviously can't be removed if it's already printed in a book), you would need to ask for a silent line. From memory it costs $2.93/mth for this service.

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Honoured Contributor
Christos
Posts: 267
Registered: ‎08-08-2012

Re: How can I have my listing on the whitepages and Sensis removed?

[ Edited ]

Hi nzfrank2

 

Welcome to Crowd Support :smileyhappy: 

 

I would suggest speaking to a live chat consultant and ask to have your listing removed.

I have found them to be super helpful (never had an issue dealing with live chat consultants)

 

Here is the link: https://livechat.telstra.com/

 

Post edit: Kalak is right in saying that there will be a fee to have your number silent

 

Let us know how you go

 

- C

 

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Moderator
Lindy
Posts: 624
Registered: ‎24-08-2011

Re: How can I have my listing on the whitepages and Sensis removed?

hi nzfrank2

 

As Kalak has advised, you just need to request for a Silent Number on your account. This cost is $2.93 per month.

 

I'm more than happy to have this added to your account for you, if you like. Send me a PM, and I'll make contact with you offline and we can organise this together..

 

Lindy, Social Media Team

Telstra Digital Sales and Service

Lindy :smileyhappy:

Moderator

24x7 Digital Customer Care Team

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Member
nzfrank2
Posts: 2
Registered: ‎15-08-2012

Re: How can I have my listing on the whitepages and Sensis removed?

Thank you very much everyone,

 

Ok, I'll think about the 'silent' option. I didn't know.

 

It's good that Telstra runs this wonderful community page, and lots of you are involved. Thanks again.

Community Founder (Retired)
Ben_F
Posts: 5,608
Registered: ‎14-07-2011

Re: How can I have my listing on the whitepages and Sensis removed?


nzfrank2 wrote: 

It's good that Telstra runs this wonderful community page, and lots of you are involved. Thanks again.


The community is only as good as the people who are part of it. Feel free to stick around and offer any opinions or advice on any topics here :smileyhappy:

 

B.

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New Member
Fidele
Posts: 1
Registered: ‎27-11-2013
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Re: How can I have my listing on the whitepages and Sensis removed?

A no cost option might be an unlisted number is this possible?
Moderator
DanK
Posts: 2,161
Registered: ‎29-07-2011
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Re: How can I have my listing on the whitepages and Sensis removed?

If you would like an unlisted number then you will need to pay for a Silent Line. Secondary lines or fax lines are able to get unlisted at no cost and under certain circumstances some customers can have the Silent Line fee waived.

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Member
BigBad64
Posts: 4
Registered: ‎19-05-2012
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Re: How can I have my listing on the whitepages and Sensis removed?

[ Edited ]

OK, $2.93 per month for a Silent Line.

 

Why does Telstra still charge $2.49 per month for a "Suppressed Address Listing"?

 

Why not print nothing and charge nothing?

Senior Moderators
Joe-Telstra
Posts: 1,727
Registered: ‎20-09-2011
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Re: How can I have my listing on the whitepages and Sensis removed?

Hey BigBad64,

 

The Integrated Public Number Database (IPND) is an independent database that contains all public numbers including mobiles, listed, unlisted and silent numbers for ALL Carriers and Carriage Service Providers. It‘s part of Telstra's Licence Conditions to provide information for IPND.

 

Suppressed Address Listing or Line Block are now automatically provided a Silent Line for security purposes so there is actually no separate charge for this.

 

We can't print nothing and charge nothing because of License conditions as explained above. Thanks BigBad64.

With kind regards,

Joe:smileyhappy:
Moderator
24x7 Digital Customer Care Team
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