CrowdSupport®

I have a Telstra nbn broadband over HFC and use an email provider on a website domain that I own. For over six months I have not been able to access email (send/receive) when connected to the broadband service. I am able to retrieve email when I conn ...

Hi  I redeemed a gaming headset and it’s faulty how do I arrange an exchange
It was a Razer Kraken X  

We will be switching off 3G in mid-2024. Find out more.  

Good morning - if I transfer my current SIM to an eSim while I'm roaming overseas would the activation process of the eSIM work while I'm connected to a roaming partner or would I have to do the activation in AU first? I don't want to risk losing my ...

We are an American company with iOS and Android apps used by Telstra customers to access their wildlife cameras.  We have had these apps in-use by Telstra customers for a number of years.   Just recently we have users randomly reporting their inabili ...

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Hello . I have nbn/ hfc with Telstra IP . I connect my iPad Air 1 by wifi to Modem. When I go to Google search page on Safari and go to search box annoying trending searches is displayed below. Have tried removal methods recommend by online. Worked f ...

I’ve just purchased this device and when I try use voice activation nothing happens. A voice message says this is not available right now. What is wrong 

Introducing the CrowdSupport Brains Trust for 2021!    

I was migrated to one of the new prepaid plans at the end of June. I tried to set up auto recharge (after adding my billing details) both via the website and the app and it said "We are unable to set up your auto recharge. Please try again later". So ...

I have had the Telstra tv box for 2 days and when watching live tv it will just jump back to the home screen at times. How do I stop this from happening please? 

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

Hi I have just paid for a rental on Box Office and it will not let me watch. Keeps saying ‘Unexpected Error’. Also says my expiry is 48 hours away when I haven’t been able to watch a second.

Hi,I have been to Telstra Shops, have rung Telstra, no one has an idea. The service is appaling, and getting worse. I want to delete the annoying TELSTRA MESSAGE telling people to leave a ten second message after the Tone and they will convert it to ...

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

I have just bought my daughter a 365day woolworths access. and when i put the simcard in it asks for a network unlock code I know this is a telstra page but so if woolworths access aty the moment I just need basic answers to try to see were I go from ...

Whats the easiest way to find out why my landline is dead? Cheers 

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

I want to use grandstream GRP2601P handset. The handset connects to the modem using an ethernet cable. I need the Outbound Proxy and Authentication ID to configure the phone.

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

Hi, I am trying to connect to Call Of Duty Mobile, and can load the app, but cannot connect to online games using cell data. I can with WiFi internet. I used to be able to but can no longer. I have uninstalled and reinstalled the app, taken sim out a ...

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Just this week, the 5G internet speed on my iPhone has gone really really slow with only 1 signal bar. I normally get 3 bars. I have already restarted the phone a number of times, and updated to the latest IOS with no success on improving the speed. ...

My business nbn modem has recently started showing a yellow login screen with no submit button? Any ideas?

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Hi All Yesterday I received our new NBN modem, the current firmware is 0.13.01r.  According to the Telstra website the updated firmware is 0.14.12r. How is my modem updated and when is it likely to occur? Thank you

Hi there,I have a client with 4 computers.There bigpond email address (name@bigpond.com) was configured not using secure settings, and works fineI replace 2 computers and have Outlook 365 installed, but I cannot get the address configured on these tw ...

Samsung Galaxy S21 Series 5G is available now.
   

I run a web hosting business. Our server IP addresses have been blocked from sending to @bigpond.com email addresses so clients emails sent to @bigpond.com email addresses are bouncing. This appears to be because Telstra is using 'UCEPROTECTL3' to de ...

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus.  But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??

Has anyone actually received their free watch from the Galaxy s21 offer? Mine was approved a month ago and updated to "shipped" a couple of weeks ago but never arrived. (Auspost mypost account also shows no incoming parcels) Samsung do not provide an ...

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.