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518,147 Posts
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jenmcl
Level 1: Cadet

I can't find a copy of my mobile plan. Trying to find which countries I have free international calls to.  Also, if not free, then what rate do I pay for different countries. 

Sixes
Level 2: Rookie

Phone is updated to the latest firmware T86_M03 When someone calls, more often than not, the phone will flash and not actually ring.All settings to do with sound are turned on and phone is not in silent more or 'do not disturb'. I have tried the 'rin ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Liza71
Level 2: Rookie

I have always been able to just add any purchase or rentals to my account. And today it' asking to link a new payment method.  Searched where to do this with no luck. Anyone have any suggestions?  Noticed on the forums that others have posted as far ...

Tex66
Level 1: Cadet

Hey there. 

I have the following setup devices>Gen 2 booster (x2)> Gen 2 Modem>NBN(Boosters are both connected Wi-Fi to modem, not daisy chained)
my booster units spend most of their time on blue light and I don’t have any problems. However at what app ...

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Me5593
Level 1: Cadet

IQ5

Hi,i want to upgrade my iq2, to iq5.  Call Telstra and they told me that i would have to wait for an email advising me it can be upgraded - so ok no problem.  I was going past a Telstra shop and dropped in, they gave me a number to call, it turns out ...

Moving-Overseas
Level 2: Rookie

Not sure what board I should be on but does anyone know how to check International Roaming Data Pack usage, without having access to the physical device? My wife (a non-native English speaker and a technophobe) is using a mobile phone on my account a ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Firepac
Level 1: Cadet

I have a new Smart Modem Gen 2 DJA0231TLS, which I have successfully set up and is working perfectly. I did change the supplied wifi network name and password to the old one and everything works.When I try to set up the Telstra Smart wifi Booster Gen ...

Hollyth
Level 1: Cadet

Hi, I just signed up to the one month free trial of Foxtel Now and watched it for about 20 minutes. When I went to log in again about half hour later it wouldn’t allow me toand said “this device has already had a free trial”. The subscription shows o ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

Angie31
Level 1: Cadet

How do I get onto Wi-Fi telstra air on my ipad

Sleazo
Level 1: Cadet

Bought new tv but old tv was not 4K enabled. New one is. How do I setup new picture quality.

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

Sleazo
Level 1: Cadet

Please help. No one seems to be able to help me in just setting up my new tv. 

Moving-Overseas
Level 2: Rookie

Hi! I'm moving overseas indefinitely but would like (for the time being at least) to retain my old post-paid number and a more recent pay upfront number so that I can use these again when I return. I would also like to inform callers and SMS senders ...

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

jackrabbit
Level 1: Cadet
pxg14
Level 2: Rookie

Is anyone having issues transferring eSIMs to new phones?Gold Member Support have been completely useless in the 4 days since contacting them via Telstra app.The thread has gone like this: Wed 29th Sept 1. Message to support regarding issue associate ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

AlexOnline
Level 2: Rookie

Hi, if you do a search on these forums for "robot voice" or "robotic voice", people on a Pixel 3A have complained that calls turn into a high pitched robotic voice.
Well I have this problem too, with an iPhone 12 Pro Max, and honestly, it's very annoy ...

Julzey
Level 3: Gumshoe

My Telstra TV 4700TL is displaying DST for QLD when QLD does not observe DST. I’ve tried to reset my Telstra box and restarted but no change I cannot manually change the time only the time zone

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

bro46
Level 4: Private Eye

I have been trying to set up a DDNS on my LH1000 modem but it keeps giving me an error. I have been over all the setting but to no avail as it keeps giving me an error so as last resort I will try Crowdsupport for an answer. I have pinged the domain ...

SkisandStocks
Level 1: Cadet

I've recently switched to Telstra. I also recently encountered a problem where I can not hear other peoples voicemail greeting. When I call them, the phone goes silent (presumably playing their greeting) before I hear the beep.

This problem is not ref ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Vamsee
Level 1: Cadet

My mobile number is 61475690447Can you please deactivate my sim

DMB66
Level 1: Cadet

Have tried pairing to my new Gen 2 modem and no luck (DETA light switches). Have turned off the band steering and it seems no devices can find the 2.4 GHz network (Lifx bulbs and a smart power adaptor cannot find it as well). Did the online support w ...

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

GavHill
Level 3: Gumshoe

Hi, I have 2 Telstra Smart modems (Arcadyan LH1000) connected to the single port on the NBN NTD, but only want to use the VOIP phone in one of these modems. The second one tries to connect and drops out the phone connection on the first modem. Is the ...

Hieu6066
Level 2: Rookie

Has anyone in the history of telephone communications ever been able to ring an actual Telstra store successfully??? I have tried about a dozen times in the last couple weeks with no success.I was chasing a low stock handset. I would ring the store n ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

justm
Level 1: Cadet

Hi Everyone,Just wondering , if is possible to receive SMS , while Oversees  , if we are currently on a Mobile Plan - MediumThanks in advance

Qua
Level 1: Cadet

Are calls to 1800, 1300, or 13xxxx numbers from mobile also free on new upfront plans? 

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

MMDw
Level 1: Cadet

I have a Platinum Plus Foxtel package which includes Netflix. Separately, I have been a Netflix customer since April 2015. I believe I have been paying twice for Netflix … Should I cancel my separate Netflix subscription? If I do that, will I still g ...

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