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660,165 Members
513,183 Posts
15,644 Solutions
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mdn1
Level 2: Rookie

I'm trying to buy something (mobile broadband hotspot) and when I get to the 'Setup and Delivery' page it says the account number for my account/services is wrong, but it definitely isn't. The page says "Invalid input. Please enter your 13-digit, sta ...

dapatter75
Level 1: Cadet

My business nbn modem has recently started showing a yellow login screen with no submit button? Any ideas?

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Jimmy45
Level 1: Cadet

Hi, I am trying to connect to Call Of Duty Mobile, and can load the app, but cannot connect to online games using cell data. I can with WiFi internet. I used to be able to but can no longer. I have uninstalled and reinstalled the app, taken sim out a ...

Jacki21
Level 1: Cadet

Just this week, the 5G internet speed on my iPhone has gone really really slow with only 1 signal bar. I normally get 3 bars. I have already restarted the phone a number of times, and updated to the latest IOS with no success on improving the speed. ...

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

20G
Level 1: Cadet

I have set up the TVC-C phone with base and also the additional handset TVC-A x2.  All are working fine but I find the display goes black until I lift the handset again so light up the standby mode.  I can only see a setting for backlight 3 mins.  Is ...

Fitzy63
Level 1: Cadet

When will Disney+ be available on Telstra Tv?

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

Trentmelb
Level 6: Bloodhound

I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus.  But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??

Jock007
Level 1: Cadet

Trying to get some sense from Telstra as to why my address was changed on my account without authorisation, requested a new invoice as the invoice sent was missing data and addressed to an address in Queensland when I live in Victoria. Telstra have s ...

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Centoris
Level 1: Cadet

I have a prepaid SIM just installed in my Samsung tablet.Cannot make calls or send texts.Data side seems ok though.Help? 

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

hi l just want know if l can buy 2 iphone 12 mini  and if l change my iphone 11 pro  too 1 of iphone 12 mini  please let me know

Robert2021
Level 2: Rookie

I run a web hosting business. Our server IP addresses have been blocked from sending to @bigpond.com email addresses so clients emails sent to @bigpond.com email addresses are bouncing. This appears to be because Telstra is using 'UCEPROTECTL3' to de ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

OJ66
Level 1: Cadet

Need to log in new samsung TV....won't let me

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

mrjmxq
Level 2: Rookie

When i plug the sattelite cable into tuner 1 (on the back of the iq3) i can only see foxtel channels (items 2 to to 0 on Tv guide)  and the channels under item 1 ( ch 9,7,2,10,sbs) give the f0100 error. If i plug the cable into tuner 2, the opposite ...

Catmurfie
Level 1: Cadet

Hi there, I am having issues with Port forwarding on my Arcadyan Modem.I have successfully set up one rule, however the second rule does not work. I have tried disabling the modem and window defender firewalls, restarting and even doing a factory def ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Dove1
Level 1: Cadet

Put move order in to move house 2 weeks before moving. Once we were in the new place internet was not working. The person I was in contact with was not helpful eventually went directly to the Telstra store to get some help who put in a complaint for ...

Fawhay
Level 1: Cadet

Why won’t it accept my master card??? 

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

BT47
Level 1: Cadet

I have had the Telstra tv box for 2 days and when watching live tv it will just jump back to the home screen at times. How do I stop this from happening please? 

paulp6262
Level 2: Rookie

Hi, this is frustrating, I cancelled our Telstra home Internet and the change to a new provider was mid billing cycle so our account went into credit. I waited a few weeks thinking it would go back to the account it was being paid from. No such luck. ...

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

ping_pong
Level 1: Cadet

Hi,I have a SmartModem 2, DJA0231. Its recently been updated to 20.3.c firmware.Since the update, the 4G backup hasnt worked. I checked the advanced config page. It shows "No device connected" under the mobile tab. Upon chatting with Telstra support ...

Netiappfail
Level 1: Cadet

There’s no airplay or Chromecast icon. This app has gone to trash. Someone fix it please. Want to watch the game on tv not on my phone. What are we paying for ? Half the time the app doesn’t even work. 

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

MaxWT
Level 1: Cadet

Hi All. I have Ethernet wired my house with Cat6 on FTTN service with the Telstra Ver.2 and Telstra Wi-Fi booster. Now I need multiple Ethernet points to maximise speed to service multiple devices and entertainment equipment. Can I use the spare Wi-F ...

Emjay2
Level 1: Cadet

Hi Brains Trust, Just wondering if anyone has had any success in escalating concerns?Our FTTN NBN has been dodgy since 23 February 2021, and despite everyone acknowledging the problem, more than a dozen complaints, technician investigations, and "fix ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

SY11
Level 1: Cadet

Having troubled connecting this wifi extender to the Gen2 modem. Followed the instructions and used the Nighthawk app. At the step to put in the network password for the modem, always returns an "incorrect password" response. 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit