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638,298 Members
497,172 Posts
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OOleo
Level 1: Cadet

my Telstra Smart Modem g2 showed blue light, and I received email which sent from Telstra let me switch back to fixed network, and i was followed each steps, reset my modem but still not working. Please help me ASAP.  

Turbo_Z
Level 1: Cadet

I believe my online application of NBN is successful with an order reference number starting with "NA" given on screen at the end of process. It said I will receive an order confirmation email shortly but nothing happened. Tried to contact Telstra cu ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

AndyE2
Level 1: Cadet

NBN FTTC is available to my address, BUT there is no conduit or cable to the rear unit - to install conduit for NBN connection would be very expensive due to distance, concrete driveway and congested water, gas, electricity services in unknown locati ...

Sarah333
Level 1: Cadet

Now we have no t.v and no help awesome. 

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

nathanfrick
Level 1: Cadet

Hi all - I need help pretty desperately! I am trying to connect my new Arlo SmartHub however for the life of me I cannot figure out how to set up the port forwarding. I have created a static IP for the SmartHub (model number VMB5000) and according to ...

RFG72
Level 1: Cadet

I received an apple watch for my birthday 3 weeks ago.  The only reason I asked for one was so that I could use Telstra One Number and not have to take my phone with me when I exercised or went walking.  I would be able to use my watch in case of an ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Jase2010
Level 1: Cadet

My Telstra Id is linked to my mothers phone account (that I am authorised on). I now have a seperate Telstra account, how do I change the services linked to my Telstra ID? (mothers account also has a Telstra ID)

csp
Level 3: Gumshoe

Sorry but this will be a long posting. 21 days ago I switched from myTelstra 8Mbs ADSL service to a FTTN 50Mbs Telstra NBN (with their 0F5B17 Smart modem) service but unfortunately in those 21 days I have only experienced about 50Mbs for about three ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

TK4165
Level 1: Cadet

Hi,My sent items (on iPhone) decided not to work today. That is, the sent items folder was missing on my iPhone, and when reviewing sent items folder via Telstra Mail - all sent items from 2018 - 2020 are also missing (like a syncing issue).
Any ideas ...

mundoo
Level 3: Gumshoe

I currently have a wireless NBN service with a voip house phone. My phone number is attached to the NBN service. I am demolishing my house/rebuilding and want to keep the house phone number for use later but rental house is on a different exchange. W ...

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now for pre-order.

 

Nigel41
Level 1: Cadet

OK so I have Outlook as part of my Office 365 subscription and want to add my bigpond.net.au email account to outlook.  I went through all the steps to add account entered IMAP settings and passwords and got the following message: "Something went wro ...

cooper2006
Level 2: Rookie

Your response to complaints is non-existent.I placed an order for a Google Nest on 12 Dec 2020 and had points and $45 deducted from my credit card. I have made several complaints including in person at your Airport West store and have had no solution ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Graham72
Level 2: Rookie

Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...

tamzynb
Level 2: Rookie

the email goes on to say We’ve hit a snag with your payment There’s been a problem processing your Binge subscription payment via Pay with Telstra. When this happens, it means that payment method is no longer available to you for this subscription. H ...

Community Manager ashliem Community Manager
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The festive season is officially here, and with less than two weeks left of 2020, it’s time to look back at the year that was for CrowdSupport!    

CM2020
Level 1: Cadet

I have the iPhone 12 and the App is not working. This is the message I Receive when I try to log in. I have been told that the app may not be compatible with the new IOS. Anyone else having this problem and does anyone have any idea when it will be f ...

Missie66
Level 2: Rookie

App won’t load certain parts eg; pay now or manage direct debit says to click refresh then spends forever refreshing only to pop up a message that says “sorry somethings gone wrong try again later, apps been deleted and reinstalled, still does it

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

LanceK137
Level 1: Cadet

My Telstra TV updated itself on 15 Jan 2021 and since then the Home screen shows "Sorry, this feature could not be loaded"The TV guide is also very slow to load any information.I have checked for new updates and restarted the box many, many times.My ...

Community Manager ashliem Community Manager
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We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Tobes01
Level 2: Rookie

I installed a Telstra 5g home modem a few days ago and have been getting speeds in the 300-450Mbps range.However over the last couple of days I've got SMS messages from Telstra saying they've detected the modem has moved outside my home area - it has ...

Thudson
Level 1: Cadet

I cancelled Kayo by mistake, is it possible to resubscribe?

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Your new window to the world. With a slim design, a vibrant entertainment system, and amazing performance, the new Galaxy Tab A7 is a stylish new companion for your life.        

Moved to Telstra in hopes of better service than TPG. Right off the bat a frustrating experience because the app seems incapable of retaining current, ongoing messages to support.  The website really shoves the app down your throat in order to chat w ...

Not sure where this should go so let me know if there is a better place.

I manage an external email server.  Emails from domains on this server are being directly placed in Junk folders when received, this seems to only be for @bigpond.com addresses a ...

Community Manager ashliem Community Manager
Community Manager

Due to a limitation across the iPhone 12 family, you won't be able to use 5G if you have Dual SIM enabled. This issue isn't unique to Telstra. To access 5G, you'll need to disable your secondary mobile service.    

Bfhjcg
Level 1: Cadet

Can anybody please tell me why when I want to update my direct debit details I get 404 - Page not found?I have tried calling Telstra by phone to which, after going through the multiple options, I get hung up on. I have tried using the useless chat fu ...

CathW
Level 2: Rookie

How do i start 24/7 live chat

Community Manager ashliem Community Manager
Community Manager

Game Optimiser is our new gaming add-on that gives you the power to prioritise internet traffic in your home network, choose servers, help curb lag spikes and more.    

markyj
Level 3: Gumshoe

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit