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Level 1: Cadet

Hi there  Do I have to stop or cancel  my Foxtel TV subscription first,  or can Telstra move me to NBN and take over Foxtel TV service? Ready to go now Thanks 

Level 2: Rookie

Folks, I am on an NBN connection and use the Technicolor Gateway Max TG799vac. The IP addresses for its local network are of the form 10.0.0.x. It has a guest network option that I enabled. That creates a separate subnet whose IP addresses are of the ...

Community Manager TommyR Community Manager
Community Manager

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Level 3: Gumshoe

Just wondering if anyone else is experiencing my issues with connected WiFi devices, it is very annoying, I will watch something over WiFi on my TVs or Video recorder, Plex for example or Foxtel, Telstra TV device, when finished I turn them off.

The p ...

Level 1: Cadet

we are moving overseas and currently have a home phone line... what are our options if we want to retain the number (will not be assigned to an address anymore) and have it redirected to a local number? so the number will still be ours but no physica ...

Community Manager TommyR Community Manager
Community Manager


We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

Level 1: Cadet

I am 3 months into a new 24 month contract. I have not requested any change to contract or services but have this casual fee of $120 on my bill. Live chat is not responding and can't get a phone call through. This is on my home broadband and no telst ...

Level 1: Cadet

Hello, my Sony Tablet only shows Android 6.1 as the latest version. Is this correct? Is there any plan for further update.

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans      

Level 1: Cadet

Hi, I need to disable Voice2Text, Message2Text, Message bank and all such services. I just need that if I don't pick up the call OR I disconnect the call, there is no further notification after that including text message or voice mail or message ban ...

Level 1: Cadet

Finally I have received My Offer for the 24 months subscription to Foxtel Now.I get as far as clicking on the sign up and redeem button.It flashes to a screen to create my Foxtel now account and then it loops straight back to the Sign up and redeem b ...

Community Manager TommyR Community Manager
Community Manager


  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Level 1: Cadet

I had an over 14 hour NBN Outage will I be awarded a refund at all for the Movie purchased 30 mins before this occurred?

Level 1: Cadet

Absolute joke!!!
I’ve been asking to go on post paid, for home phone, internet and mobile, as I’ve spent over $2000 on data for the past 3mnths. The family down the street use the same product, yet have unlimited data for a fixed cost of $69/month.
You ...

Community Manager TommyR Community Manager
Community Manager


Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Goodbye Excess Data Charges

Hello New Plans.

Find out more