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Level 1: Cadet

I went to recharge and I got this message - The allowable recharge limit in a day or month has been exceeded. Please try again later. WTF?

Level 1: Cadet

hi there,  i got NBN 1 week ago and love the speeds but am having a problem with my 2 android boxes it will not let me stream the media. If i click over to telsta air via wifi no problems streaming at all but on the home network i keep getting the sa ...

Community Manager TommyR Community Manager
Community Manager

This video will take you through the steps required to set up Telstra Mail on your Android device. 

Level 1: Cadet

Over the years I've wanted to get cable but when I've searched for my address it says it wasn't available, so I've made do with ADSL knowing NBN was supposed to be just around the corner.  We were supposed to have had NBN by now but the recent HFC de ...

Level 1: Cadet

Just checking when my contract for my mobile is up for renewal?

Community Manager TommyR Community Manager
Community Manager

This video will show you how to change settings on your Android device

Level 16: Secret Agent

I am extremely annoyed that Telstra has taken the heavy handed action of FORCING me to use their third rate security Broadband Protect. I have my own relevant and far superior measures in place. Kaspersky doesn' t like it and I loath their  package w ...

Level 3: Gumshoe

Have read multiple articles on the same topic, all which have been met with a "there is nothing we can do about it" type of response.. basically, the streaming this season is unwatchable and has been the case since the streaming went from SD to HD. P ...

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans      

Level 2: Rookie

Horrible service...constant dropouts randomly.  No one helps...  keep getting the we will call you line.   Loyal Telstra customer...and about to lose my loyalty.  This is the worst service ....I should stop,paying and call the ombudsman.   Can't even ...

Level 1: Cadet

Hi guys, I bought a year membership and the content is not playing, saying I need to buy a pass but when I go to buy a pass again it won’t let me do that either as it says I already have a pass!!! This is a joke it’s been happening for 10 rounds now! ...

Community Manager TommyR Community Manager
Community Manager


3G and 4G Mobile voice and data services   

Level 1: Cadet

New Android handset 'Data SIM' only and setting up the Telstra Air App. I have three emails in my account (Not my choice) and the one I want to associate with that handset is not in the listing.Any ideas?

Level 1: Cadet

Ok so what is the go with the free foxrel now subscription and why 12 or 24 month subscription free?? What or why the difference and whats the catch

Community Manager TommyR Community Manager
Community Manager


We're ceasing sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners.