CrowdSupport®

My computer is not performing well. Very slow to get on line. Quite often the WiFi drops out and I have to reinstal it down at the notifications panel. I have the new Telstra modem. I am suspicious that I am not using the correct WiFi program. Here i ...

I have changed my nbn router wifi password but it is now not recognised the old or the new - help!

We will be switching off 3G in mid-2024. Find out more.  

I've had a me@bigpond.com slash me@telstra.com account for 20 years and used regularly. For 2 decades I have accessed it via pop3 using both Mailwasher and Outlook. It worked that way until recently and now I can't get access via either means but I c ...

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Hello,  Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but that's the lesser of the ...

I am a 74 y/o retiree with reasonably high computer literacy. My computer use is not highly variable but out of the blue, I have been assessed with a spike in usage, and throttling.I reacted immediately by initiating a 'booster' so as to continue my ...

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account and services.    

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

can you please explain why for some movies you cannot redeem points to hire? I would like details as there doesn't seem to be any rhyme or reason.

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

How to transfer prepaid credit from one sim to another?  The original sim has been damaged and I have a new sim.

I have recently changed from a plan to prepaid mobile casual (credit) since I hardly use my phone anymore. I received a new sim and new phone number which has been activated. It was agony trying to change my sim to my old number so I couldn't be both ...

Take a look at our highlights from the last month, and find out who our Most Valuable Contributors were for February!  

Hello funbusters,I wanted to buy a Google hub gizmo.  I had enough points to leave a residual of $36.  I had ample cash in my Telstra account to cover it as I pay extra into it each month.  I asked if that was possible but no.  Must use a credit card ...

If I bought a Galaxy 21 in America, but did not activate it until it arrived in Australia, will it work on the Telstra network?

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Hello, I am trying to add an additional mailbox to my account - I follow the instructions but there is no option to add mailbox at all. Thanks

Hi, The coverage maps webpage https://www.telstra.com.au/coverage-networks/our-coverage was offline all last week. Now the map is back but not showing coverage. There is a login box stuck in the middle of the map... 

Introducing the CrowdSupport Brains Trust for 2021!    

We have 2 IQ4 boxes, neither remotes allow for on demand

Hi,I have an unknown service attached to my telstra account. The surname is the same as mine. Today I got an email saying the bill for that unknown person is being prepared and will be sent shortly. My question is "how do I delete the 'my telstra' " ...

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

I currently have "no services" showing in my Telstra app. How do I have this resolved, please??

I just upgraded my iPhone to iOS 14.5 and now the telstra tv app is not working. it still works on my old iPad that has the old operating system.Is anyone else having the same issue and is there a fix?

Samsung Galaxy S21 Series 5G is available now.
   

I have put my telstra tv in our caravan, I am using my mobile dongle to use it and the tv is picking up the signal and asks for a password of which I put in the network password but it doesn't accept it. Any ideas 

Hello there, I noticed yesterday that one of my websites wasn't resolving. After flipping out for a bit, I realised that the website was actually alive and ok and all of the DNS records and services were in order, but I was specifically not able to a ...

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

One day they were then and then the next day they were not. I did not delete them.

This post has been moved to the appropriate board. Please click on the link above to find its new location.

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

I replaced my dead Telstra TG587n V3 ADSL modem with non-Telstra issued tp-link Archer VR1600v. Other than entering settings for ADSL, PPPoE and user credentials does Telstra need to be notified to manually “register” the modems new MAC address since ...

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

Your new window to the world. With a slim design, a vibrant entertainment system, and amazing performance, the new Galaxy Tab A7 is a stylish new companion for your life.        

What does the live interchange show and what do the coloursmean?