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When is it getting delivery 

Level 1: Cadet

I recently ordered an NBN service from Telstra after I was very happy with my current service and plan on bigpond cable. The Telstra staff advised me that the plan I was going on was identical with the NBN.I made the point that it isn't as I currentl ...

Community Manager TimBartel Community Manager
Community Manager


As a Telstra customer, the variety of options and online tools you have available to you make it easy to manage and pay your bills. But there’s no easier way than with Direct Debit.

Need to know when it’s getting deliverd

Level 7: Deputy Inspector

Disney+ has officially launched in Australia. The app is available to download on iPhone and Android. I have signed up, but when I checked the App Store on the Telstra TV there was no Disney+ app available for download. Will one be coming and when? W ...

Community Manager ashliem Community Manager
Community Manager

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Check out our highlights and top contributors from November!  

Level 1: Cadet

Hey All.  So this week i made the purchase of a Telstra 4g Wifi Modem. Connected it, coverage seems to do what I need in my little townhouse - 5Gb gone in an hour.... okay... maybe update/start up data, i can accept that. Purchased a $50 - 50GB recha ...

Level 3: Gumshoe

Hi all. For the last 2 weeks I have not had any internet or wifi except via my hotspot. After 10 phone call, multiple hard resets, and a new gen 2 modem, I still cannot get online. The problem has been diagnosed by the overworked Indian call centre s ...

Community Manager ashliem Community Manager
Community Manager


We will be switching off 3G in mid-2024. Find out more. 

Level 2: Rookie

Does the new Telstra smart home modem supplied for NBN FTTN have an external antenna input for the 4G backup?if not can i fit a passive patch cabal to it ?

Level 1: Cadet

G/day all,               Need some help please and not sure if I am in the correct sectionI changed from firefox to Google Chrome but now I cannot get my bigpond mail when I press the mail key on my key pad whereas I could with Firefox , I am not too ...

Community Manager Emmasis Community Manager
Community Manager


Telstra’s Gift Shop! For the latest and greatest, cool gift ideas.  

Level 1: Cadet

nbn is working well and nbn phone works fine apart from one problem.  After about 4 minutes on the phone, the other person’s voice fades, does not completely drop out.This happens regardless of whether I have made call or received call.  It appears t ...

Level 1: Cadet

Hi I ordered the Google Home mini for the special offer price of 10,000 points I went through the confirmation of delivery address and the it came up saying something went wrong, however the points where take from my account and still no Google Home ...

Community Manager ashliem Community Manager
Community Manager

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

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