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516,723 Posts
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Robert2021
Level 2: Rookie

I run a web hosting business. Our server IP addresses have been blocked from sending to @bigpond.com email addresses so clients emails sent to @bigpond.com email addresses are bouncing. This appears to be because Telstra is using 'UCEPROTECTL3' to de ...

kanemari
Level 2: Rookie

Hi there, I am an ultrafast user who typically gets ~600Mbps down and 45Mbps up. I run a speed test every morning at the same time (6am), and its generally right on the mark. However, I noticed today that my upload speed has more than halved. Its ave ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

MyConnect
Level 1: Cadet

Guys, Experienced very strange situation when tried to do change of plan. I am NBN since past 4 years (same plan) now tried to change of plan "Premium Plan" Ultimate speed considering Smart Modem will have 4G backup else I had no other difference in ...

Elers
Level 1: Cadet

Hi ya!I received a faulty Xbox controller today which I got by redeeming some of my Telstra Plus reward points...where do I return this to for a replacement? It came with no return slip or anything! 

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Mplus5equals6
Level 1: Cadet

I can’t sign up to access the $15 a month Kay offer that is available via Telstra TV available offers. I’ve tried the links and prompts without success. This appears as an available offer once I’ve signed into Telstra TV. 

AffAh
Level 1: Cadet

Hi,  All I want to do is simply buy the new iPhone 13 pro. I thought its as simple as going on Telstra online, to buy the phone, select the plan, and pre- order the phone. Instead, what Telstra did is lock my account. The logic behind that, I can get ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

ajbath
Level 4: Private Eye

Telstra TV is set up to display / select 'local' TV channels for my area but in the TV App the channels seem to be set as Melbourne Metro channels and don't change to the correct channel when selected in the app. Eg. the Seven channels look to be set ...

Marky878787
Level 1: Cadet

Received a New post paid plan with iPhone 13 and eSIM. After downloading the eSIM with the QR code provided, I may have stupidly then removed the eSIM from the new phone thinking I could just reuse the QR code since I hadn’t activated the service yet ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

BB72
Level 1: Cadet

Please help Telstrai ordered a new phone, wasn’t home for collection so will pick up on Monday. 
However my current Telstra phone service  is now not working. I can not make calls or receive calls. It seems Telstra has cut me off early before  startin ...

Kazzann
Level 1: Cadet

I can only access email from webmail. Everytime i try to login via my mailbox ,it comes up with pop.telstra.com not responding . Have called telstra a couple of times and they say because i can access webmail they cant help me from here with the issu ...

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

ZapbuzZ
Level 4: Private Eye

I have found just about everything i play online has a 300ms ping.I am tired of it.It says on the coverage map its all outdoor coverage everywhere why is that do we have to stand outside to use a phone?

Butto
Level 1: Cadet

Netflix won’t work 

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

KezzaGee
Level 1: Cadet

I want to purchase a Samsung Galaxy Watch4 LTE and connect it to my Samsung Note 10+ which is 4G. However, the Note 10+ is not listed in the compatible devices. Is this just an error of omission? Has anyone else had success at connecting this model t ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

Fran210
Level 1: Cadet

My monthly invoice has gone up from $185 to $200 and telstra have not explained why.I am thinking of going to Optus

Kimba1951
Level 1: Cadet

What number do I call to get an up grade on my IQ box I am with Telstra 

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

captainfez
Level 3: Gumshoe

Hi. I received my Xbox Series X a couple of months ago and redeemed the code on the machine (as it doesn't come with a physical one like the One S) at setup. This rolled my previous membership into a Game Pass Unlimited/Ultimate membership, and every ...

Julz66
Level 2: Rookie

Regarding the discontinuation of StayConnected Advanced and StayConnected Plus enrolments"From 30 June 2021, some customer’s StayConnected Advanced or StayConnected Plus enrolments will end and impacted customers will be moved to Upgrade and Protect. ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Chris_2
Level 1: Cadet

Hi There, I am currently working from home and my company is about to switch to Zoom Phone.Doing some tests we discovered that my Netgear Telstra Gateway Max C6300bd-1tlaus router is blocking zoom phone somehow. Tech support at zoom pointed me to thi ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

JohnDodson
Level 5: Eagle Eye

How can I...      Create a new very top level CrowdSupport category that is discussion about CrowdSupport itself?             Then within that how can I create a category for improvements to CrowdSupport?                       Then within that how ca ...

picquicpl
Level 1: Cadet
AFL

"The video is bad or in a format that cannot be played on your browser Error Code: MEDIA_ERR_DECODESession ID: 2021-09-24:a03f08b826555f13b41b7c3 Player Element ID: aflm-modal-video-player_6272945871001"

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

AliQ
Level 6: Bloodhound

I am on one of the new Telstra pre paid plans, and it looks like they are not now releasing new pre paid plans that include international roaming.I am currently overseas, need to receive the odd SMS code now and again, so is my only option to change ...

tomlab
Level 1: Cadet

can someone please check this please Billing Account reference number: 2000602391664Hi TOMMY,Just letting you know we've applied a credit to your account for the amount of $* on 24/09/2021 11:38:18 AM.This has not happened yet !

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Peng3
Level 1: Cadet

When I login on the newer website the loading screen says THANKS! we’re just completing your request and then loads for an absurd amount of then goes to a screen that says SOMETHING WENT WRONG sorry there was an error processing your request but for ...

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