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Level 1: Cadet

I got the 25gb data bonus however when I ran out of my other data it did start using that, it instead used all of my credit. It is also still not letting me use the 25gb

Level 3: Gumshoe

HiAfter switching from Telstra's ADSL+ to NBN (FTTN) I am unable to view my HIKVision home IP security cameras remotely (4G or External Wifi). I can view the cameras only when connected to my home wifi.  I changed port forwarding as per HIKVision ins ...

Community Manager Emmasis Community Manager
Community Manager


Introducing a new Family and Friends offer with our popular lease plans added with the Samsung Galaxy S9 64GB!        

Level 1: Cadet

Hi, we had the NBN connected today however although the Cannon MP990 printer recognises the new modem it does not connect when I put in the wi fi password connected to the new modem.  All other devices are working fine.  Does anyone have any ideas on ...

Level 2: Rookie

Hello @telstra, it appears that Sony has released Android Pie globally. The update, carries the build number 47.2.A.0.306, includes the October security patch. Mine is currently on 47.1.A.16.20 (telstra branded). I'll appreciate any updates? Thank yo ...


Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Level 1: Cadet

Why has Bigpond mail stopped working on Mac.
I have MacOS High Sierra 10.13.6

Is thee a solution?

Moderator Luna23

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Support Team TommyR
Support Team

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Level 1: Cadet

I've tried every combination of cable, ethernet, wireless, prayers to the Universal Internet God, all to no avail. Unless I'm missing something, through no fault of my own, my internet connection is plagued by dropouts. And yes, at the suggestion by ...

Level 2: Rookie

Are there any alternative "Telstra approved and supported" options for Telstra Business NBN VDSL customers other than the Telstra Business Smart Modem (Netgear V7610)? We need a solution for our customers that has a better reliability, for services s ...


  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Level 1: Cadet

Hi I have had an open problem regarding AFL Live charging me since since Round 23, Sat, 26. Can you access my account and payments ? Thanks John <Removed for Privacy>

Level 1: Cadet

Hi all, I am on a Go Mobile Swap Plan $149, and am currently in Mexico on holiday.  My "Critical Information Summary" says that I have unlimited roaming calls and sms for use while overseas to eligible countries. I also have a 2GB data allowance for ...


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