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529,335 Members
443,427 Posts
13,709 Solutions
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Yipeng
Level 1: Cadet

Hi There Got an urgent problem. I am currently travelling overseas, didn't check SMS regularly. I just found out my telstra prepaid number was no longer active since last 22 Nov.  I have tried to recharge it but failed. I called customer service team ...

Catvet
Level 1: Cadet

My Mobile number was used for identity and financial theft after it was illegally ported from me, I was told by Telstra that my number has just disappeared, not happy, I've had the same number since mid 90's, now Telstra has let the person who stole ...

Community Manager TimBartel Community Manager
Community Manager

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As a Telstra customer, the variety of options and online tools you have available to you make it easy to manage and pay your bills. But there’s no easier way than with Direct Debit.
 

ROCKY2020
Level 1: Cadet

How do I have my complaints I submitted to Telstra via the online form escalated. This is of a very serious matter which have had admissions of guilt from a supervisor. My issue also has not been resolved leading to financial loss.

gb1517
Level 1: Cadet

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

Community Manager TimBartel Community Manager
Community Manager

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If you’re a Telstra business customer you have access to personalised support regardless of the size of your business, or the amount you spend on Telstra business services each month.

Mummy2014
Level 1: Cadet

We have just discovered our 20 year old Autistic child has been receiving distressing prank calls from 2 work employees. It has taken nearly 5 months for our child to finally tell us (we knew something was upsetting our child) The workplace was made ...

1r0nm4n
Level 1: Cadet

No delivery updates on Prepaid card purchased... has been almost a month... no delivery dates... I have other telstra SIM can that be activated to use for this plan? why should I wait for online delivery of a SIM card so long?

Community Manager ashliem Community Manager
Community Manager

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We will be switching off 3G in mid-2024. Find out more. 

jrnsk
Level 2: Rookie

I'm about to travel to Europe for five weeks and because of the rate Telstra charges for a Day Pass, intend purchasing an o/s sim on arrival. I'm happy to pay the Vodafone rate, but not double that. My question is, if I divert my current Telstra mobi ...

Katrina25
Level 1: Cadet

Please help. Our services for restricted when they shouldn’t have. Now we have one device working and that’s it. 

Community Manager ashliem Community Manager
Community Manager

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If you’re new to CrowdSupport and need help asking your first question, we’ve put together this guide to walk you through how to post on the community.  

Msgiles
Level 1: Cadet

I accidentally applied for direct debit can i have it cancelled please. Im. Happy to pay manually by credit card

Dave157
Level 1: Cadet

I am extremely frustrated.  I recently went on a trip to Japan with my family. Whilst there I turned on the add-on international day pass for me and my wife.  After returning home, I have tried multiple times to turn it off and it failed. Via the web ...

Community Manager TimBartel Community Manager
Community Manager

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit