CrowdSupport®

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Basa1
Level 2: Rookie

I have recently connected a Telstra Gen 2 modem to the NBN and it works great, however with a double brick house wifi was poor so I purchased a Gen 2 Booster.  I followed the included setup guide and I cannot pair the booster (red light).  If I use a ...

Community Manager ashliem Community Manager
Community Manager

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You can manage your MessageBank service using our online form, or directly from your mobile.    

gimlee
Level 2: Rookie

hi support team,  im having trouble sending email ive been getting these error can you please addive me on how to fix it im using windows live mail Your server has unexpectedly terminated the connection. Possible causes for this include server proble ...

Community Manager Emmasis Community Manager
Community Manager

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My Account has undergone some changes to improve the look and experience, making it easier to navigate and use. Read more about the list of updates and features you'll expect to see.    

Community Manager ashliem Community Manager
Community Manager

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Check out our April highlights and top contributors!   

KnoZiggeh
Level 3: Gumshoe

It appears today that routing from Sydney to Singapore is going via Hong Kong rather than Perth adding about 150ms. Vocus Group service status has no reported issues at the moment so I'm not sure why the routing has changed?

Robbo333
Level 2: Rookie

AFL

Cannot watch match replays

Community Manager ashliem Community Manager
Community Manager

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We’ve made it quick and easy to track the progress of your Telstra orders online.  

RandomAussie
Level 3: Gumshoe

I know this is officially unsupported but i was sucecessful with aquiring this information once before: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/ports-for-firewall-in-front-of-telstra-router/m-p/720153#M36304 So these settings don't wor ...

Tom103
Level 1: Cadet

Afl Live pass not working. Have paid for weekly subscription. When I try to watch a game, it takes me to the subscription screen. If I hit subscibe to weekly pass again, it comes up with Error code CFSAPI001. Samsung galaxy s5.

Community Manager ashliem Community Manager
Community Manager

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We’ve put together an in-depth FAQ to answer all your questions about the new Telstra Plus program.  

Scott109
Level 1: Cadet

I log into my account to watch AFL Live get to screen I go to reason watch live and it keeps going back to the log in screen

Community Manager ashliem Community Manager
Community Manager

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Find out more about ETCs, and how you can easily check if your account has any.  

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