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659,929 Members
513,021 Posts
15,637 Solutions
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Fawhay
Level 1: Cadet

Why won’t it accept my master card??? 

BurboP
Level 4: Private Eye

I have recently changed to NBN from Bigpond Cable.  When it is working everything is great. However, twice now the Telstra Smart modem has stopped servicing DHCP from connected devices in my home, causing internet connections to be lost.  When this s ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Brian90
Level 1: Cadet

My Telstra TV 3 did a software update on 16 July 2021. Device now freezes live TV after about an hour then reboots itself. This problem did not exist prior to software update. I have checked previous reports and suggested solutions.  1. It's live tv, ...

moira4
Level 2: Rookie

My Telstra TV keeps losing connection with my NBN wireless source and I have to disconnect power and HDMI leads and reconnect to reboot. This can happen varying times per day on different apps and has only started recently. I have had the same TV box ...

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Seagull7202
Level 1: Cadet

I've purchased a Telstra 4GX Hotspot, I connected it to my laptop and the smart TV, all was working fine except for today. Today my laptop recognises the device and Im able to use internet however the Smart TV can not connect to the wireless mobile. ...

CapCove
Level 1: Cadet

After having tried what feels like every possible troubleshooting option, I simply cannot get the Sonos app on iOS and the Telstra Smart Modem Gen 2 (Arcadyan LH1000) to work together. Opening the Sonos app on either an iPhone 12 Pro, or iPad 12.9 Pr ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

AxL1960
Level 1: Cadet

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

Flying_Scott
Level 2: Rookie

Hi There, I recently purchased the Telstra 5g Wifi Pro which works but the issue is that the device doesn't recognize my external MIMO antenna.I have seen other post about the same issue but have not seen any answer to this issue

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

Markf8180
Level 1: Cadet

I’m having problems loading a US based website at www.ih8mud.com when I am connected to the  5G Telstra. It works when I hotspot to a Vodafone device, but not Telstra. Is happening to others in a Facebook group. 
Please help. Thanks

Level 19: Deputy Director Rohan123
Level 19: Deputy Director

Hi everyone, So while sheltering from a hail storm yesterday, In a Telstra public pay phone. I noticed it was out of service, So because i had nothing better to do than shelter from the storm at the time. I thought i would call Telstra via the instru ...

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

bullockornis
Level 6: Bloodhound

I used parental control for the first time today and it was disastrous. I blocked two computer for an hour. They went into 'blocked' before the time span began - made me think maybe the router wasn't on the same time as the software for parental cont ...

SY11
Level 1: Cadet

Having troubled connecting this wifi extender to the Gen2 modem. Followed the instructions and used the Nighthawk app. At the step to put in the network password for the modem, always returns an "incorrect password" response. 

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

AnxiousConfuse
Level 1: Cadet

So, I updated my phone & plan a couple of months ago. My bills were usually sent & due on the 24th. I got my most recent bill today (25th), yet my Testra app says that I have an upcoming payment on the 11th (the 11th of June is when I updated my phon ...

echae
Level 1: Cadet

Almost a month now, my nbn connection drops out at exactly 9pm & comes back 8am next morning. Only handful of days wherein it didnt (probably 4 days out of 25). Constantly contacted tech support through livechat but no resolution at all. They dont ev ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

Zonzu
Level 1: Cadet

I've just switched over to Telstra NBN from Optus NBN (since 2019).I've been charged a $300 NBN New Connection Charge which to my understanding is only charged when a new NBN connection is setup.Given I've had NBN for 2 years now and I would never ha ...

covotls
Level 3: Gumshoe

We're in the Officer/Pakenham area, 65km SE of Melbourne and for a week or so now our NBN wifi and even 4G on our phones has been almost unworkable.  Typical evening speeds USED TO BE 50 - 53 Mbps download and 18 or so upload.  I've been doing speedt ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Community Manager aaron_h Community Manager
Community Manager

iPad Pro. The ultimate iPad with the mind-blowing Apple M1 chip and an immersive 12.9-inch Liquid Retina XDR display and ultrafast wireless. Buckle up.

Sue1515
Level 1: Cadet

Trying to rent an R+ movie on Box Office and it comes up with an error msg re age Verification.I have added my credit card and I have added my account number, still nothing days later. 
message Gold Support and nothing… he refunded my $1 and that’s it ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

rwiniata
Level 1: Cadet

I’m trying to set up box office on my Telstra TV and it says I need to set up payment. I’ve tried logging on and setting up through my phone and computer to be me with an error try again later for credit card and a message saying I already have an ac ...

mikeara
Level 1: Cadet

I have a Lenovo X1 Carbon that has a 5G Modem built in, with an eSIM. I have tried going onto the "Mobile Plans" app in Windows 10 and it keeps either loading a blank page or just a page with some SIM details and some other circles across the top.Doe ...

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Ta1t
Level 1: Cadet

Hi there,I have recently moved house and I have updated my residential address, however there is no area on the app to update the postal address. We get our bill via email and our most recent one just arrived with the old address. Apparently the “mov ...

Patey88
Level 1: Cadet
AFL

Who does the TV and broadcast guide no games this weekend were on 7 mate and this isn’t the first time it’s wrong seriously if you aren’t going to stream the games anymore at least make sure the broadcast guide is correct 

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

Paul225
Level 2: Rookie

Hi, I've got a Telstra Smart Modem Gen 2 Arcadyan LH1000. Last week I had to turn the power off to the modem for a moment then restarted the modem. Although internet works, I am unable to view some websites now via any device or any browser however s ...

GregW
Level 13: Super Sleuth

I am using 7Plus on my Telstra TV, it works fne but the picture is not smooth. Visually it looks like it jerks (for lack of a better explanation?) especially in the background. While it can be watched it is very distracting. We are on the NBN FW and ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

tasper
Level 1: Cadet

I have a Telstra Gateway FAST5355-A modem (about 5 years old) with a Google Nest router connected to the LAN port. There are 2 more Google points in the house, which have an excellent connection to the router. Every 2 hours or so the wifi signal drop ...

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