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651,930 Members
507,389 Posts
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Scorpio1
Level 2: Rookie

My computer is not performing well. Very slow to get on line. Quite often the WiFi drops out and I have to reinstal it down at the notifications panel. I have the new Telstra modem. I am suspicious that I am not using the correct WiFi program. Here i ...

FionaB21
Level 1: Cadet

I have changed my nbn router wifi password but it is now not recognised the old or the new - help!

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Community Manager

We will be switching off 3G in mid-2024. Find out more.  

TrevB
Level 2: Rookie

I've had a me@bigpond.com slash me@telstra.com account for 20 years and used regularly. For 2 decades I have accessed it via pop3 using both Mailwasher and Outlook. It worked that way until recently and now I can't get access via either means but I c ...

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We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

iosman123
Level 2: Rookie

Hello,  Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but that's the lesser of the ...

Genealogist
Level 2: Rookie

I am a 74 y/o retiree with reasonably high computer literacy. My computer use is not highly variable but out of the blue, I have been assessed with a spike in usage, and throttling.I reacted immediately by initiating a 'booster' so as to continue my ...

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Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account and services.    

TechHead123
Level 4: Private Eye

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

Feli2
Level 1: Cadet

can you please explain why for some movies you cannot redeem points to hire? I would like details as there doesn't seem to be any rhyme or reason.

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Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

William04
Level 1: Cadet

How to transfer prepaid credit from one sim to another?  The original sim has been damaged and I have a new sim.

DaphneR
Level 1: Cadet

I have recently changed from a plan to prepaid mobile casual (credit) since I hardly use my phone anymore. I received a new sim and new phone number which has been activated. It was agony trying to change my sim to my old number so I couldn't be both ...

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Take a look at our highlights from the last month, and find out who our Most Valuable Contributors were for February!  

not_a_fan_64
Level 1: Cadet

Hello funbusters,I wanted to buy a Google hub gizmo.  I had enough points to leave a residual of $36.  I had ample cash in my Telstra account to cover it as I pay extra into it each month.  I asked if that was possible but no.  Must use a credit card ...

JohnnyMac1
Level 1: Cadet

If I bought a Galaxy 21 in America, but did not activate it until it arrived in Australia, will it work on the Telstra network?

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Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Samboy11
Level 1: Cadet

Hello, I am trying to add an additional mailbox to my account - I follow the instructions but there is no option to add mailbox at all. Thanks

Hi, The coverage maps webpage https://www.telstra.com.au/coverage-networks/our-coverage was offline all last week. Now the map is back but not showing coverage. There is a login box stuck in the middle of the map... 

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Introducing the CrowdSupport Brains Trust for 2021!    

Missie76
Level 1: Cadet

We have 2 IQ4 boxes, neither remotes allow for on demand

GK28
Level 1: Cadet

Hi,I have an unknown service attached to my telstra account. The surname is the same as mine. Today I got an email saying the bill for that unknown person is being prepared and will be sent shortly. My question is "how do I delete the 'my telstra' " ...

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Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

norushexpress
Level 1: Cadet

I currently have "no services" showing in my Telstra app. How do I have this resolved, please??

stevos2151
Level 2: Rookie

I just upgraded my iPhone to iOS 14.5 and now the telstra tv app is not working. it still works on my old iPad that has the old operating system.Is anyone else having the same issue and is there a fix?

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Samsung Galaxy S21 Series 5G is available now.
   

collyp
Level 1: Cadet

I have put my telstra tv in our caravan, I am using my mobile dongle to use it and the tv is picking up the signal and asks for a password of which I put in the network password but it doesn't accept it. Any ideas 

VectorK
Level 1: Cadet

Hello there, I noticed yesterday that one of my websites wasn't resolving. After flipping out for a bit, I realised that the website was actually alive and ok and all of the DNS records and services were in order, but I was specifically not able to a ...

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This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

malky_x
Level 1: Cadet

One day they were then and then the next day they were not. I did not delete them.

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We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Gladstone1
Level 2: Rookie

I replaced my dead Telstra TG587n V3 ADSL modem with non-Telstra issued tp-link Archer VR1600v. Other than entering settings for ADSL, PPPoE and user credentials does Telstra need to be notified to manually “register” the modems new MAC address since ...

Gaz170
Level 2: Rookie

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

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Your new window to the world. With a slim design, a vibrant entertainment system, and amazing performance, the new Galaxy Tab A7 is a stylish new companion for your life.        

Reht
Level 1: Cadet
AFL

What does the live interchange show and what do the coloursmean?

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit