CrowdSupport®

Has Telstra air locations been dropped in New Zealand?? 

Hi I was just wondering if anyone has a fix to the problem where all the PlayStation’s in my house now have trouble connecting to servers. All of them went down at the same time last weekend and all fail to connect to servers. i have talked to the le ...

If you’re eligible for bonus Telstra TV Box Office credit, here’s how to redeem.

Last week I connected to the NBN and everything worked fine. Today I am unable to receive calls on my home phone. Is this likely to be an NBN fault or a Telstra fault? I plan on changing the phone to see if this makes a difference, but have to wait u ...

Why is the upstairs half of the Telstra Melbourne "Discovery Store" closed? I browsed briefly downstairs but as I touched the handsets the security guard edged closer, not an enjoyable experience; I left. Not happy Jan.

We’ve made it easy to access the Rewards Store straight from the Telstra 24x7 App on your mobile - here’s how.  

Hi, I’ve had the Telstra Smart Modem since January. It’s been fine but we’re now having an issue as we’ve built a new house and demolished old one. Long story short is NBN require us to go through a new development application to install new line and ...

I live in a share house, my housemate has the internet in their name. For over 6 months we have basically had no internet and Telstra has failed to fix this on many occasions so the ombudsman has now been involved. The solution? A refund of the home ...

We’re introducing plans that give you greater control over your Telstra services, as well as announcing our 5G network access trial.  

Hi, I can't log in to Tidal music via Roon, apparently due to a DNS name resolution error. I understand the DNS server is set in the firmware with the Telstra NBN modems. The error log is from the technical support at Antipodes audio is below if anyo ...

My NBN speed is abysmal , even the ethernet connection is slow 4mbps !!Wi-Fi varies from 1.2 > 2.8mbps.I'm on a fixed wireless system, constant red light on the status on the NBN box on wall.I have rebooted the NBN and my modem with no improvement at ...

The LG G8S ThinQ is here, with an impressive 6.21” Full HD+ OLED display, Triple Rear camera, and front facing 3D camera to take artistic selfies.      

New NBN connection live, when i do a speed check its all good and connection speed is great both up and down, but when i am connecting to a lot of sites connection doesnt occur and error comes up saying cant establish a secure connection. But for oth ...

I've been trying for the last 5 days to get RCS / 4G enhanced LTE on my new Google Pixel 3a.

Chat reps tell me it's activated on my account. Have been transferred to Google for some reason who told me it's a carrier issue to resolve which I already kn ...

All your Telstra Plus questions answered.