CrowdSupport®

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644,505 Members
501,169 Posts
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paulob
Level 1: Cadet

Today I brought a flip phone 3  Z 2335 T to replace the  old flip phone. from a Telstra shop.Carrier is TelstraThe old sim was copied to a micro sim by the assistant. Under contacts>options there is not an "add  new contact", there is not an "import ...

PeterMdy
Level 1: Cadet

Been on Help Messaging for over three hours today. My order was placed last Friday for new 5G device and upgrade to 5G plan. Order has been showing as In Progress. There doesn't seem to have been any action on it. I was told to expect the order to be ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

woeful
Level 2: Rookie

My wife had a problem with her S10 last night (07/03/2021) whereby she had 2 Homepages. The top one could be moved/swiped away, the 2nd one remained fixed, non of the icons were responsive though except for Settings. We could get into the settings bu ...

EmpireSun1
Level 1: Cadet

Hello I am unable to send e mails. Only receive. I’ve been on hold with Telstra for ages. Does anyone have any suggestions. Thanks 

Community Manager ashliem Community Manager
Community Manager

Take a look at our highlights from the last month, and find out who our Most Valuable Contributors were for February!  

Lacho
Level 2: Rookie

Has anyone tried to access this NBN Wifi Booster Guarantee offer?  I have been trying to get Telstra to deliver on this since early January (after three weeks of getting the NBN properly installed). The technician who eventually had to come out to in ...

Gav24088
Level 4: Private Eye

Hi all, I’ve recently installed an IQ4 to replace our IQ2. Despite doing multiple resets and full channel scans, we are unable to view prime 7, 9 or WIN 10 in their HD channels, only SD. They show up in the local channel sources, however there’s no “ ...

Community Manager ashliem Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

erbmit1
Level 3: Gumshoe

Hello,I have elderly friends in rural Hunchy Queensland, north of Montville, who need calling number display to control nuisance calls. They have copper wire and a basic old phone, no interest in the internet.Can they get CND enabled now? I have a su ...

TropicalSuze
Level 1: Cadet

I purchased a DWM-222 and Telstra SIM. It worked in my Windows 10 PC but has suddenly stopped. Now when I put it in it finds the SIM and shows full bars but also says “network searching”. The “Connect” button is greyed out. I have tried 3 different T ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

chezie
Level 2: Rookie

Hi, Currently my main internet service is down so I got a D-Link DWM-222 as well as a Telstra SIM. I have updated the firmware on the device as well as sign up for a data plan over 48 hours ago but the device is still getting 'No service' according t ...

Maxiehouse
Level 2: Rookie

Hi can anyone please tell me how long the cables are that are provided with the self install kit.  What do I do if they are not long enough? Thank you

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

4151
Level 1: Cadet
AFL

Game 

jamesict2016
Level 1: Cadet

Hi , For the 2nd time in a row my sons mobile service has been blocked.... I have paid the bill and used the web form to advise but 2 days later and the phone is still unable to access data or make outgoing calls.... My attempts to contact Telstra vi ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

RaZz0R1980
Level 3: Gumshoe

**I'll preface this with saying I am a Citrix, Vmware and Microsoft SME - that means I do Netscalers and network routing and remote access and network load balancing!  So nbn hey - meant to be good right? We pay a fair bit for it too.  I recently mov ...

D2ah
Level 1: Cadet

Reluctantly considering purchasing a Cell radio or "mobile phone" as they are mis-called; spent around 15 minutes looking at reviews online.  Information to date reveals that the sole functions of these devices is for taking/storing and viewing photo ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Shaunpro1
Level 2: Rookie
AFL

Hi I am looking to redeem the new Kayo $5 per month offer, My Telstra shows Im eligible and takes me to a sign up link but the one time code pin I need to enter is not being sent to my mobile number, can anything be done to sort this? Would much rath ...

drewb07
Level 1: Cadet
AFL

I'm trying to sign up for the $5 a month Kayo deal. When I click on the link it says I'm eligible and comes up with my mobile number. I then click the link to sign up and it sends a one time code to a different mobile number which I obviously can't a ...

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Jack150
Level 1: Cadet
AFL

For some reason my AFL live app won’t show the team line up in the feild set up and shows it like a list witch is really annoying me, how do I change it 

voltz5000
Level 1: Cadet

Hi darling Telstra, I have money in my account that I want reimbursed.  This has been in the account for nearly a year.  I could not imagine how many goons you would have sent to get that money back if the owed amount was on the other hand. I have ru ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

NTJ
Level 1: Cadet

Hi
I have an overhead NBN line to our house (I think it's the old copper type though).  I also have a powerline near it which I know i can't touch or should go near, but what about the NBN line?
Reason for asking is that I want to put a shed up near th ...

Shelbell
Level 1: Cadet

I UPGRADE MY PLAN ON FRIDAY TO BE ELIGIBLE FOR THE FREE EARPOD REDEMPTION.  BUT NO END OF SEARCHING AND READING THE T&C CAN I FIND HOW TO REDEEM THEM.  CAN SOMEONE POINT ME IN THE RIGHT DIRECTION.

Community Manager ashliem Community Manager
Community Manager

The festive season is officially here, and with less than two weeks left of 2020, it’s time to look back at the year that was for CrowdSupport!    

Butterfly21
Level 8: Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Dakota19
Level 1: Cadet

I've been on chat message with telstra for a day and a half now and no one can change me to the foxtel plus with my NBN in a  bundle , seriously do they know how to do anything, on message ? Any one have any luck over the phone , I've already put in ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

Dozz
Level 1: Cadet

HiI always get " invalid username" error when i tried to transfer/restore eSIM in Telstra app. I'm 100% sure i have entered the correct login info. Already reinstalled telstra app, reset password and etc but failed. Anyone here can give can advise pl ...

hem27
Level 1: Cadet

Hoping someone might be able to shed some light on my current predicament! I've just moved into an apartment/building that is NBN ready. The problem is, there is no wall socket in my apartment for my internet provider (which originally wasn't going t ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Drama9
Level 1: Cadet

Hi I wish to cancel our Foxtel bundle and have a look at other internet options

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