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Cas3
Level 1: Cadet

I wish to cancel my AFL Live pass which didn't provide the service I thought I was getting. We went overseas only to find AFL is not available outside of Australia. I've logged on to my account and tried the Cancel Subscription button which does NOTH ...

Bonster
Level 1: Cadet

Hi,I have just flicked over to NBN, setup Telstra Smart Modem with a range of configuration changes to enable my home automation to work and want to backup the config file on the device but cannot find an option. Can you please advise if available an ...

Community Manager TommyR Community Manager
Community Manager

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We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

Sazzle2
Level 1: Cadet

Hi, I’ve had Telstra prepaid broadband for my iPad mini for ages. I used to be able to connect to Telstra Air, but now I can’t for some reason. I have the current app downloaded and the wifi is set to connect automatically when I’m in range, but stil ...

Wibblenz
Level 2: Rookie

Ok, dont expect to get any sensible answers from a Telstra rep but really want to know if others have similar experience to us. We live in an area that is in 'co-existence' and have connected to FTTN NBN about 4 months ago. Line speed is much as expe ...

Community Manager TommyR Community Manager
Community Manager

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Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Reefe
Level 1: Cadet

I am already subscribed to the AFL live pass as a Telstra customer. I have been watching full match replays often on my mac laptop for sometime now. Today when I tried i logged in and tried to watch a replay it says i need to subscribe to do this. It ...

nik52
Level 3: Gumshoe

I have a netgear nighthawk, it tells me constantly I have messages and to log into http://m.home   I have had success once or twice but most times the page wont load.. Any ideas?

Community Manager TommyR Community Manager
Community Manager

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Did you know that Google Home can now be used as a Bluetooth speaker?  

q98
Level 2: Rookie

Connected to NBN only Tuesday 17 July with new Telstra Smart modem. At initial location, ALL indicator lamps showing "Green". Moved modem to a second location, ALL lights remained "Green". Reverted to original location and now "signal indicator" lamp ...

Bones29
Level 1: Cadet

When you step down to My Apps on left hand side menu all apps are a black box with half a circle in them. Have restarted box numerous times.Software version is 8.0.6 Build 88. and up to date. Help appreciated.  

Community Manager TommyR Community Manager
Community Manager

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We're ceasing sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners.

screen_name123
Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Community Manager ashliem Community Manager
Community Manager

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Moving home? Plug in your Telstra Smart Modem™ with its inbuilt SIM, and you’ll have broadband access in minutes – so your broadband moves in the same day you do.

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans