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Level 3: Gumshoe

FTTN + Fast 5335-a does not allow me to use dns servers for filtering  because they have locked the DNS setting. I consider this is anti-competitive locking me to a specific DNS provider. What reason is there to lock this setting. I was n ...

Level 1: Cadet

  I bought netgear nighthawk M1 model mr1100 serial number is 4sc275n000b91 , I bought it online from a website and they said it’s unlocked but unfortunately I got this problem!please I need your help how can I solve it?! the version of the device is ...

Community Manager TommyR Community Manager
Community Manager

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Telstra Products & Services Team Greg_Telstra
Telstra Products & Services Team

Following your feedback, we are updating the camera motion detection in your cameras to make them less likely to trigger motion events due to lighting changes, insects, and moving trees, as well as reduced the sensitivity overall. Your camera is bein ...

Level 1: Cadet

Is there a time limit to activate a prepaid sim ?

Community Manager TommyR Community Manager
Community Manager


Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Level 2: Rookie

Dear CrowdSupport members.I had a problem with my e-mail last night.I rang Telstra and the operator stated she could not fix my problem and I needed Platinum support .The Platinum support however comes at a cost off $10 per month.What has happened to ...

Level 2: Rookie

 Hi Peeps Recently we have had our speeds "upgraded " from standard 30/1 to a blistering 50/5 free of charge.. YAY.. Well you get those in the morningAt night I struggle to get 10/5 and that's on a good night. A mate of mine has 100/5 and now barely ...

Community Manager TommyR Community Manager
Community Manager


We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

Level 1: Cadet

Hi there,

I have a Nokia 8 (TA-1012), which I bought at Harvey Norman (so not parallel imported).

VoLTE does not work on my phone. The 'Enhanced 4G LTE Mode' toggle does not exist in my settings. The *#*#4636#*#* test menu shows the IMS status is 'IMS ...

Community Manager TommyR Community Manager
Community Manager


We're ceasing sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners.

Level 1: Cadet

We have 100GB of data, shared between 2 ppl.... we received a 1GB block because apparently we have exceeded our usage with still another 20 days to go!!! We didn’t receive the SMS notifications before getting the SMS to say we have had a data block a ...

Level 1: Cadet

I’ve been charged 51 times at $4.99 each since signing up for a trial of the AFL Live streaming. You’ve advised me it’s in your terms and conditions that following the trial period you continue the service and charge people for it. To do this without ...

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans