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VeeKay1
Level 1: Cadet

After I type in my account name, email address and password, I get the message: "unable to verify account name or password". I do not know what to do next as I can't get past this message.

pc-49
Level 1: Cadet

Hi, Moving house shortly to Dingley Village, Melb where NBN (HFC) is not due for approx a year. Was considering signing up for Mobile Broadband using the Netgear Nighthawk as at least an interim if not permanent solution. But have read here (admitted ...

Community Manager TommyR Community Manager
Community Manager

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We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

AndrewCable
Level 2: Rookie

Hi Telstra Modem team, I have a Telstra Smart modem and am trying to configure the DDNS provider option in your modems for DuckDNS, but the fields asked for, don't line up with the details for DuckDNS. Can you please advise how to configure this DDNS ...

PMacc98
Level 1: Cadet

Hi ,   I Recently got my iphone stolen , Cant track with find my iphone and realy need it back 

Community Manager TommyR Community Manager
Community Manager

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Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Craig_G1
Level 1: Cadet

Can anyone tell me how much longer this NBN outage is going to go on...I'll bet I still get charged for the 4 days I have had no internet!!Of course this would not have been that much of an issue had I been sent a Smart Modem with the 4G backup - lik ...

allkin222
Level 1: Cadet

Can you please wake up to yourselves, and get to looking into the fact that people can't order anything online. Telstra (australian), telstra(India),telstra (Malaysia),telstra (Singapore).WAKE UP. WASH YOUR FACE, GO TO THE TOILET, AND FLUSH AND WHEN ...

Community Manager TommyR Community Manager
Community Manager

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Did you know that Google Home can now be used as a Bluetooth speaker?  

feckinirish
Level 2: Rookie

I had previously been able to access my router and various equipment on my local network via a Dynamic DNS service & port forwarding. That was until a few days ago when I found I could no longer do this. I now cannot access my router via the external ...

carlton888
Level 2: Rookie

FIX YOUR ONLINE SHOP, GET IT HAPPENING, BECAUSE AT THE MOMENT NOTHING IS HAPPENING, LITERALLY !! WAKEY ,WAKEY HANS OF SNAKEY AND REPAIR YOUR ONLINE SHOP WEBSITE,SO WE CAN PLACE ORDERS FOR PRODUCTS AND SERVICES.

Community Manager TommyR Community Manager
Community Manager

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We're ceasing sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners.

RJF1
Level 1: Cadet

We just received the new NBN modem which all connected fine except that the TPlink RE200 wifi range extender will no longer work. I have searched other answers and tried resetting the extender, plugging it directly into the modem and following all th ...

pwuser
Level 2: Rookie

I have once again tried to organise a move with Telstra, once again it seems to have dragged on and has now taken 2+ months for what should be a simple task. The last time this happened, I was at least assigned a case manager from the complaints team ...

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans