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660,089 Members
513,099 Posts
15,641 Solutions
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Kaveman
Level 1: Cadet

2 x Wired PCs to modem, Printer is wifiall wifi show on printer for scan to appear but the PCs do notyet all can print and all can scan from all computers that have printer softwarebut the cable 2 PCs do not show on the printer option to scan to,have ...

Zmnagy
Level 1: Cadet

I have rented a movie on my TV Telstra box but it isn't showing up in my Telstra TV phone app?I thought you can watch it over all platforms? 

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

ping_pong
Level 1: Cadet

Hi,I have a SmartModem 2, DJA0231. Its recently been updated to 20.3.c firmware.Since the update, the 4G backup hasnt worked. I checked the advanced config page. It shows "No device connected" under the mobile tab. Upon chatting with Telstra support ...

Abz_8
Level 1: Cadet

Please help, i've been trying to access my account all day ! it is so so frustrating because it will not let me sign in. Every-time i log in it says "Something went wrong" and CRS-ERROR-01.

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Rowan2783
Level 1: Cadet

In January I completed the change of ownership form to separate my mobile phone and email from my ex.I have since had multiple chats on the 24/7 app, phone calls, and an in person visit to the local Telstra shop. My account has not been separated cor ...

harydl
Level 1: Cadet

call forwarding is turned off on iphone 12 but all calls are being forwarded to another mobile.  I've turned the phone off and back on a few times but this isn't solving the problem.

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

mrjmxq
Level 2: Rookie

When i plug the sattelite cable into tuner 1 (on the back of the iq3) i can only see foxtel channels (items 2 to to 0 on Tv guide)  and the channels under item 1 ( ch 9,7,2,10,sbs) give the f0100 error. If i plug the cable into tuner 2, the opposite ...

Joey1978
Level 1: Cadet

Has anyone found a way to fix the ratio on Telstra TV. Trying to watch the Equestrian Olympics & can't see the legs of the horses! Please help!

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

Izy67
Level 2: Rookie

I can receive emails, but the last couple of days I cant send any from my mobile. Laptop is fine with webmail. We moved to qld a few weeks ago and got NBN. But that shouldn't affect anything ???

Centoris
Level 1: Cadet

I have a prepaid SIM just installed in my Samsung tablet.Cannot make calls or send texts.Data side seems ok though.Help? 

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

Netiappfail
Level 1: Cadet

There’s no airplay or Chromecast icon. This app has gone to trash. Someone fix it please. Want to watch the game on tv not on my phone. What are we paying for ? Half the time the app doesn’t even work. 

Gaz170
Level 3: Gumshoe

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Fawhay
Level 1: Cadet

Why won’t it accept my master card??? 

paulp6262
Level 2: Rookie

Hi, this is frustrating, I cancelled our Telstra home Internet and the change to a new provider was mid billing cycle so our account went into credit. I waited a few weeks thinking it would go back to the account it was being paid from. No such luck. ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

PKW1
Level 1: Cadet

I can receive but not send emails. I keep getting this error message "Message content rejected due to suspected spam. OB703"

Flying_Scott
Level 2: Rookie

Hi There, I recently purchased the Telstra 5g Wifi Pro which works but the issue is that the device doesn't recognize my external MIMO antenna.I have seen other post about the same issue but have not seen any answer to this issue

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

BT47
Level 1: Cadet

I have had the Telstra tv box for 2 days and when watching live tv it will just jump back to the home screen at times. How do I stop this from happening please? 

Tribon
Level 1: Cadet

After entering 10.0.0.138 into my browser, I was taken straight to my Bigpond TG782T modems info without having to sign-in, is this safe or do I have to change the admin password? If I do need to change it, could someone please tell me the correct pr ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

equine
Level 1: Cadet

telstra tv device ROK 4200x will can not connect to modem and oppo phone will not connect both units say they can't find Telstra395C73 signal

The-OG-Reece
Level 13: Super Sleuth

As per title, emails sent to a user with an @bigpond.com email address from MS Exchange Online are bouncing back with the following: There's a problem with this distribution list. Please try resending your message later. If the problem continues, con ...

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

GregW
Level 13: Super Sleuth

I am using 7Plus on my Telstra TV, it works fne but the picture is not smooth. Visually it looks like it jerks (for lack of a better explanation?) especially in the background. While it can be watched it is very distracting. We are on the NBN FW and ...

mikeara
Level 1: Cadet

I have a Lenovo X1 Carbon that has a 5G Modem built in, with an eSIM. I have tried going onto the "Mobile Plans" app in Windows 10 and it keeps either loading a blank page or just a page with some SIM details and some other circles across the top.Doe ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

MTBnut
Level 3: Gumshoe

Wondering if anyone else has experienced the following: The last few weeks there has been known Telstra mobile signal strength issues in my immediate area. Outages advises they are working on a fix. I am on FTTN and there has been no problems with th ...

covotls
Level 3: Gumshoe

We're in the Officer/Pakenham area, 65km SE of Melbourne and for a week or so now our NBN wifi and even 4G on our phones has been almost unworkable.  Typical evening speeds USED TO BE 50 - 53 Mbps download and 18 or so upload.  I've been doing speedt ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

echae
Level 1: Cadet

Almost a month now, my nbn connection drops out at exactly 9pm & comes back 8am next morning. Only handful of days wherein it didnt (probably 4 days out of 25). Constantly contacted tech support through livechat but no resolution at all. They dont ev ...

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