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Level 2: Rookie

Hi allwhat happened that is my internet has been cut for not paying my bills.The problem is I had changed my email they confirmed it, but no billing coming to my new emailIs this my fault? sloppy administration by Telstra.Thanks for your any input.Ch ...

Level 3: Gumshoe

Something i wrote a month ago.. thoughts?

Community Manager ashliem Community Manager
Community Manager

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We’re excited to introduce the third generation of Telstra TV, available exclusively to new and existing Telstra broadband customers from 26 February 2019.    

Level 2: Rookie

Hi all, I recently got the Arcadyan Gen 2 Smart modem, which has improved our speed considerably from the Technicolor modem that we were using. However, experienced 100% packet loss on one of the xbox one's that we have.  This I know is related to th ...

Level 1: Cadet

I have received a voucher number from my football club to use for my digital membership and I put the code into the section to redeem the voucher and and it made me create a Telstra account.I then went and logged in my new account and tried to redeem ...

Community Manager ashliem Community Manager
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Work, study and play on the go with the new Samsung Galaxy Book2.  

Level 1: Cadet

Lately have tried to miracast from laptop as have done previously, roku recognises my laptop and vice versa but when I try to connect it starts loading bar on TV but then drops out. Has happened before but have found advanced share options had been r ...

Level 1: Cadet

I've had completely conflicting information from several different Telstra employees ... The only think I can see on-line says it's for ADSL -

Community Manager ashliem Community Manager
Community Manager

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On 26 February 2019, BigPond Movies is changing to Telstra TV Box Office.        

Level 1: Cadet

Internet has been very slow and dropping out every 5 minutes, it says no outage but there's disruption to phone services one my area until the 1st of April, I need the internet I do business from home, and at this speed I cant even open a page, how c ...

Level 1: Cadet

Is Telstra TV currently not working. I have turned off and on and changed boxes nothing will work

Community Manager ashliem Community Manager
Community Manager

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Watch this video to learn more about Telstra Locator; a new finding service from Telstra that will help you locate the things that matter most to you.  

Level 2: Rookie


 How is GST calculated and what is the breakup of the $12.64 which is stated as GST Telstra Medium Bundle $89.00Mobile Plan $99Go Mobile Plus Special Credit $10.00Apple iPhone XS 256GB Payment Contract $40.00Total $218.00GST Free items included in ne ...

Level 1: Cadet

When I try to redeem my club bought subscription, it says "System Error occurred. Try again later "

I need this fixed before Thursday night, please assist asap.


Community Manager ashliem Community Manager
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Check out the top CrowdSupport contributors from February 2019!  

Goodbye Excess Data Charges

Hello New Plans.

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