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dennismel
Level 1: Cadet

Hi,NBN was connected today, yesterday I was on the back signal and receiving dismal speeds. After the connection, I'm receiving about 50mbps and the lights for 'online ' and 'link' are green though within the gateway portal it states'   Your Broadban ...

Karen40
Level 1: Cadet

When NBN installed our line, they connected to the existing ADSL line, which goes to the exchange. Our line length to the node is 960 meters, instead of the 600 meters that is the actual distance. Also the signal goes over a Y connection, which a Tel ...

Community Manager TommyR Community Manager
Community Manager

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Migrane
Level 1: Cadet

Hi Telstra, I'm attempting to access a 3rd party service over a prepaid Telstra 4GX connection, but I need to supply some details to get my connection whitelisted. Ideally I would have used a DDNS service and had my domain whitelisted, but the servic ...

Lauren_w13
Level 1: Cadet

I was suspicious that a gentleman who lives upstairs from my commercial premise had gained my password and logged in so I went through the process of changing my password, adding also the fact that there can be only 3 users (my phone my Mac and my iP ...

Community Manager TommyR Community Manager
Community Manager

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  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Munruben1
Level 2: Rookie

Have had slow broadband speed & did a check earlier day with the following results Ping 20Download 3.1Upload 0.8 What can be done to improve it, am currently looking not to go onto NBN and just get a mobile WIFO unit.

Jacqueline11
Level 1: Cadet

Wondering when my phone plan runs out so I can upgrade my phone

Community Manager TommyR Community Manager
Community Manager

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The Telstra Smart Home $100 activation bonus offer ended 11.59pm AEST on 2 July 2018. 

KSweety
Level 2: Rookie

Hi
In the Melton area, Victoria. Voice light on modem flashes red. Engaged signal on phone line. Reset modem. Fixes issue then happens again. Had nothing but trouble in the last week with the NBN in this area. Last week some websites would load and so ...

Cameron98
Level 1: Cadet

I unsubscribed from my AFL Live Pass on the 18th of September 2018 and I have the email for it, however I am still getting charged $4.99 a week. How do we get this to stop and can I get a refund from the money being taken out of my account.

Community Manager TommyR Community Manager
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We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

Softbl
Level 1: Cadet

It appears our home number and mobile number has been spoofed since late last week. We are elderly are are now on the receiving end of abusive people returning calls to our numbers for calls which in fact have never been made by us.What remedies does ...

edog
Level 1: Cadet

Hey Guys,I have a Samsung S8, I had the same problem with my older Galaxy too, but this one is worse.I live in a pretty remote area and service isn't great at the best of times. But maybe 50% of the time my phone says it has 3G service, but I still c ...

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans      

Goodbye Excess Data Charges

Hello New Plans.

Find out more