CrowdSupport®

I used to be able to connect nordvpn to any server while on 4G now I can only connect when using wifi  went to the Telstra shop they said my plan is out of date and to sign up to a new plan to fix the issue  installed nord on my wife’s iPhone who has ...

I've read and tried all the suggestions posted on the topics, but none work for me. We are on NBN with Telstra. Suddenly we have a stuttered dial tone on our business line and a message waiting indicator on the phone is on. I assume this to be messag ...

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Wish to cancel my nbn

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

We will be switching off 3G in mid-2024. Find out more.  

I have added my bigpond.com calendar to my iphone using the "New Account" and "CalDav" option, but i receive an error on the Calendar "Unable to connect to account". I have removed, rebooted, added and re-added the account. I have checked the passwor ...

Introducing the CrowdSupport Brains Trust for 2021!    

Hi, I am having no end of trouble trying to connect my daughters chromebook to my homewife. It is on windows 10 and is fresh out of the box (Acer). For some reason anything "google" fails every time so her google classroom and related pages are faili ...

I am trying to set a static IP address and when trying to enter the 'Hostname' it gives me an error 'Label within domain name has invalid syntax' Any help to resolve would be appreciated.

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

Using same Samsung S10 mobile handset, WiFi calling works on  Telstra Home NBN modem but DOES NOT WORK on Telstra Smart Business NBN modem?  Is there a different setting on the Telstra Smart Business NBN modem. Firewalls already turned off. Telstra s ...

Telstra says I have used 10g of mobile data this month, my phone says only 3g.  Happens most months. Why such a huge difference and how do I track it down?Phone is samsung 10e.

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

Just signed up to Telstra NBN. Recieved the Modem and everything is working great. The deal stated that I would receive 20000 Telstra Plus Points but my balance is still at zero. Any ideas?

My sent emails on my iPhone all disappeared except for one sent yesterday. When I log into Telstra Mail website they are there but no longer on my iPhone where I need them. Apple has been right through everything and checked all my settings and concl ...

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

I have just ported over from Vodafone mobile to telstra mobile and cannot receive calls from vodafone. I have done all the basic troubleshooting with no luck. What do i do now? I can call them but they cant call me.

My NBN data meter has not updated since June 2nd 2021. How do I resolve this problem?

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

When I am on an active call and another call comes in, the active call is muted on my end (I can't hear what the other person is saying) and I hear the Telstra robot announcing the new incoming call. I have changed the setting on my mobile to NOT ann ...

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

How  do I get someone to listen to a problem rather than just following a script? For the past couple of weeks our internet connection drops out randomly & then comes back up 5-10 minutes later. This can happen several times a day, then not for 2-3 d ...

Just logged in to CrowdSupport for the first time after a quite a while, and would like to ask a question about Arcadyan LH1000 firmware.  But I am unable to reply to any thread - when I click on the Reply button on a post, nothing happens.  Nothing. ...

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Telstra app is great, thank you for the support 

Samsung Galaxy S21 Series 5G is available now.
   

Just received my replacement SIM and trying to activate the 13 digit serial number - but just get the response of Invalid Serial Number - any ideas tks

 Hi,Telstra says that  reward points can be earned by doing a re-charge on  pre-paid mobile phone plan.Does anyone know where these points can be found/seen?I've had a Telstra Pre-paid mobile plan for quite some time and  I re-charge it monthly but d ...

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

I have been on online chat for thirty minutes to find out the cost of leaving this deplorable company and they can't even send a code to my registered account, phone or email. Could they be any more disgusting if they tried?????

When I logged in to crowd support today, I was forced to set up a new profile. I can’t get back to my old profile. And this new profile isn’t letting me reply to a question I raised in my old profile which I was hoping to update. How do I delete this ...

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

I like this idea of double verification, if it works.I cant redeem my gold points, I can't verify my email or mobile number.  Request 6 digit verification number and get a problem msg. Im stuck