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Level 1: Cadet

I just changed phones and now I'm unable to log back into the Telstra TV app with my Telstra ID. Same for BigPond movies. I have reset my Telstra ID password and still nothing.

Level 2: Rookie

Some websites won’t load such as and Stan but Netflix will onwifi. I turn wifi off and they load. In the Melton area in Victoria since yesterday.

Community Manager TommyR Community Manager
Community Manager

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Level 1: Cadet

Hi My line speed hovers around 1.8Mbps. I contacted Telstra and they have advised these speeds are due to congestion. As a work around until the NBN is rolled out to my area they have supplied me with a Telstra Smart Modem. I was advised that when my ...

Level 3: Gumshoe

Hi Anybody from Telstra care to find out what is going on. Each time I do the diagnosis, it just adds 1 more day to when the problem will be solved: Location: MELBOURNE State: VIC Service: Cable Description: Customers may experience difficulties usin ...

Community Manager TommyR Community Manager
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  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Level 1: Cadet

I've been a loyal Telstra prepaid customer for 15+ years and less than a month after making the switch to a Telstra plan I get hit with bogus AirG charges to my account, NOT IMPRESSED Telstra.  Just thought I'd post this to let everyone know it's lat ...

Level 1: Cadet

I am very disappointed with Telstra as a long term customer who I have supported over the years as " a good service provider" Unfortunately my recent dealings with Telstra has changed my view!

I bought a Samsung Galaxy Watch last week (a supported Tel ...

Community Manager TommyR Community Manager
Community Manager


The Telstra Smart Home $100 activation bonus offer ended 11.59pm AEST on 2 July 2018. 

Level 2: Rookie

help with 3G - 4G coverage, Looking for a solution, currently in a remote location of Western Australia, have multiple employees, we currently get 3G and 4G coverage, sometime anywhere from 1bar to 5 bar signal strength, wanting to know if it is poss ...

Level 2: Rookie

I've been searching for a solution to block unwanted numbers and have tried to follow the advice below.I've logged in to my account and get as far as  "Add-ons' , click on the hyperlink (there is no manage button) and it just takes me to the 'how to ...

Community Manager TommyR Community Manager
Community Manager


We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

Level 1: Cadet

I was late paying a bill. Service was slowed and can't make calls. Why does it take Telstra 4 hours to put it back to normal after talking it through with them and making payment on the spot. Is it a further punishment or are their systems really tha ...

Level 1: Cadet

As part of a new nbn service we were given an offer of 24 month Foxtel go subscription. Using the Telstra 24/7 app, I select offers and create an account, when trying to log in to Foxtel go on the Telstra tv, error reading of unknown user name and or ...

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans      

Goodbye Excess Data Charges

Hello New Plans.

Find out more