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Level 1: Cadet

Since Wednesday I have had no internet . Troubleshooting tells me that there is a cable outage in my street . It's been 4 days now . When can I hope to have my service restored ?

Level 1: Cadet

When daylight savings kicked in about two weeks ago my NBN performance has dropped from the usual 45Mbps average  to a pitiful and absolutely useless 40kbps. I live in outer suburban Sydney in Mount Annan and my NBN service is FTTN and have had no is ...

Community Manager TommyR Community Manager
Community Manager

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Level 3: Gumshoe

Don’t Pre-Order the new iphone XRThe plans cost more or the same price as the more expensive and more featured iphone XS. The iPhone XS cost exactly $400.00 more then the equivalent version iPhone XR with the same capacity 128GB and 256GB, yet telstr ...

Level 1: Cadet

hi I ported across from Lebara mobile on the 10th of October and ever since then there a landline numbers that cannot get through to me and get an error message saying "the number you have called is not connected please check the number and try again ...

Community Manager TommyR Community Manager
Community Manager


  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Level 1: Cadet

The connection between Darwin and Adelaide has had latency doubled in a few hours.
Tests with different machines, different routers haven't changed the issue at all.

This is the pathping from Darwin to the DNS Server - in Adelaide. Tracing ...

Level 1: Cadet

I have recently been activated for NBN FTTN.  I have a Telstra supplied Smart Modem.  When I plugged it in it went straight to the backup 4G connection.  The link light never came on.  I have restarted it several times, include hard restart, same res ...

Community Manager TommyR Community Manager
Community Manager


The Telstra Smart Home $100 activation bonus offer ended 11.59pm AEST on 2 July 2018. 

Level 1: Cadet

dear telstra/crowd support i am desperate - i have been transferred from live chat to phone and between various people and none would help. i ordered a mobile prepaid broadband device 3 days ago, and this has been delivered according to Star Track tr ...

Level 1: Cadet


Since a day or two I am facing very slow 4G connection around 5 mbps to 12 mbps as opposed to around 300 mbps that I used to get couple of days ago.

Also the signal strenght is almost one or zero. And jumps to 3G/H/H+ pretty frequently.

I would like ...

Community Manager TommyR Community Manager
Community Manager


We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

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The A-League streams live on the My Football Live App tonight.  

Level 1: Cadet

Why my prepaid sim suspended...
After still going internet.. Just can't call in&out...

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans      

Goodbye Excess Data Charges

Hello New Plans.

Find out more