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Level 1: Cadet

Heavy internet user here - I work from home having constant internet 'video calls', etc..... Approximately daily, my Telstra Smart Modem (one of these) resets itself. Usually in the middle of a conference call :/ Here is a sample of the log file afte ...

Level 3: Gumshoe

HiAfter switching from Telstra's ADSL+ to NBN (FTTN) I am unable to view my HIKVision home IP security cameras remotely (4G or External Wifi). I can view the cameras only when connected to my home wifi.  I changed port forwarding as per HIKVision ins ...

Community Manager Emmasis Community Manager
Community Manager


Introducing a new Family and Friends offer with our popular lease plans added with the Samsung Galaxy S9 64GB!        

Level 1: Cadet

Can i switch from my current 24 months best bundle ever plan which ends in jul19 to a cheaper plan without penalty?

Level 1: Cadet

I called on 31 oct to ask for an extension and the operator told me it would all be done for an extension until 15 dec 2018 I then received a message saying I hadn’t paid on 15 nov and then services were restricted. I am overseas and can’t even call ...


Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Level 1: Cadet

i have a Samusung S9 plus. i can send pictures to anyone, phone or carrier. i however cannot recieve a picture message from a Samsung device. I can get them from iphone but not samsung. I tried sending a picture to 176667 (which is a telstra free num ...

Level 1: Cadet

After a storm internet and foxtel went down. Tech out and said we will fix in 10 days. Is this common? Should I be billed? What avenues can I use to get a better understanding of what and when they are doing and if I will be billed.

Support Team TommyR
Support Team

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Level 1: Cadet

I just received a wifi booster but I cant install it because I am already using all ports on my modem? Is there anything I can use to extend the number of ports?

Level 1: Cadet

This hasn’t been working all day. Simply can’t log in. Page just keeps reloading with a blank screen. Needs to be fixed ASAP.


  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Level 1: Cadet

Is it possible to have one number for apple watch on an iphone prepaid account please?

Level 1: Cadet

Hi there , I have a new account number now on pre paid ph service, how do I get Telstra to cancel my old account number out of database so I can set up 24/7 app with my new account details etc


We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

Goodbye Excess Data Charges

Hello New Plans.

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