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Level 1: Cadet

Is there any word is Telstra supports eSIM for the iPhone XS. Obviously it does with the Apple watch, through OneNumber" which i have in my Series 3, but the XS arrives tomorrow and I'll like to know more about the eSIM. I was told (and experienced) ...

Level 1: Cadet

Why has Bigpond mail stopped working on Mac.
I have MacOS High Sierra 10.13.6

Is thee a solution?

Community Manager Emmasis Community Manager
Community Manager


Introducing a new Family and Friends offer with our popular lease plans added with the Samsung Galaxy S9 64GB!        

Level 1: Cadet

Can’t get any of my Telstra app to work on my new IPhone X Max. I have telstra 24/7 and smart home. Are you updateing soon for the new iPhone?

Level 1: Cadet

Hi,I'm on bigpond ADSL.I use a hosted email services with Crazy Domains.It's is set up as IMAP on my Outlook. Recently I purchased a gateway firewall to replace the Telstra supplied modem.Everything works fine except sending emails on my crazy domain ...


Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Level 1: Cadet

Hi, I have purchased a cable plan and have received a Telstra Smart Modem. When talking to the folks at the Telstra Store in Carlton, they said that the 4G sim card in my modem would provide up to a 6Mbps connection speed while I waited for the cable ...

Level 1: Cadet

Hello, we sell and install the 8x8 internet based phone systems and we have a mutual customer that we supplied multiple handsets to, we understood that the Netgear V7610 is doing the dhcp at each of there sites (5) each having there own internet acco ...

Support Team TommyR
Support Team

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Level 3: Gumshoe

This is still an issue, yet my original post from May was archived, and my second post in September was incorrectly marked as "Answered". The problem continues to impact Telstra Business customers on NBN VDSL services. The firmware version is V2.2.2. ...

Level 2: Rookie

 I change from Telstra to another telco was charged $30.00 the day my number was to be ported over and when I rang to ask them to refund that $30.00 which they agreed to do I take a look at my credit card account tonight and find that they have charg ...


  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Level 1: Cadet

Hello, i have been speaking with telstra for over a week now. My modem is connected aswell as my connection. unfortunately i am being stopped by the PPE authentication failed red light. Everything else is green and ready to go apart from this. I have ...

Level 1: Cadet

Today I got an message from you guys saying I received 25gb bonus data, so I recharged because I was out of credit, but now the bonus 25gb has disappeared. I was really looking forward to using it. Is there any way that I can get it back?


We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

Goodbye Excess Data Charges

Hello New Plans.

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