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489,392 Posts
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jackie23
Level 1: Cadet

Why is it so hard to contact Telstra? I have been having faults after fault and every number we call we get the voice message or hang up and telling us to send a message through the team. ON THE CHATSo you verify your details, speak to them, some tro ...

Peter-Stephens
Level 1: Cadet

This is not a question of registering the phone, the sim card and all that. This had been done and was previously shown in my account. I had an account with $70.00 credit. The phone is working but simply is no longer in the account. I cannot contact ...

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This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.    

Susieday
Level 2: Rookie

The moment I downloaded the new app, my primary phone disappeared from my account. I can’t see it anywhere and I rely on checking the data. I also don’t get warnings on data usage anymore. Tried 17 Telstra customer service, none understand. Can’t fix ...

ecc
Level 1: Cadet

My mobile plan has ended and hoping to find a plan/prepaid option which is less, to help save some $$How do I go about downgrading my plan whilst keeping my existing number?Thanks

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We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

6Libby6
Level 1: Cadet

My email had been deleted & when messaging virtual assistant just now via my Telstra app, he said it was a server problem & was reinstating my account.When i went to change my password, it states my ex husbands name on message & not mine. What is goi ...

me_1
Level 2: Rookie

currently have telstra FTTN NBN. it is incredibly slow. like  PING ms24 DOWNLOAD Mbps7.56 UPLOAD Mbps0.00 is changing to 4G mobile broadband a better option? cant keep working with such crazy slow internet. obviously humans at telstra don't exist to ...

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Introducing Samsung Galaxy Tab Active3 – available now from Telstra.        

Corn8_
Level 1: Cadet

Want to extend the ringing time on my phone before it goes to voicemail.  I have tried the code **61*101**30 without success.Corn8_

Onkel_Wichser
Level 1: Cadet

there is a loud humming noise on my mum's landline.

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We’re excited to announce that Xbox Series X and Xbox Series S are available now for pre-order with Xbox All Access.    

MusicJazz
Level 1: Cadet

Can the Telstra Easy Control - Cordless from Rewards store be connected to additional additional handsets?  If I moved to another telco, will it still work?

SVPR17
Level 1: Cadet

I’m trying to redeem points , but keeps saying not for pre-paid customers. Anyone else had this problem?

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Your new window to the world. With a slim design, a vibrant entertainment system, and amazing performance, the new Galaxy Tab A7 is a stylish new companion for your life.        

SimSim1
Level 1: Cadet

I received a call saying that this is my last day before my Telstra internet will be cut off, select 1 for  yes and 2 for no.  The caller ID on my phone came up as Inside Out Progressive Kinesiology on 0455 544 426. I looked this up and they appear t ...

Adamrg2020
Level 1: Cadet

Went onto my Account today and now is saying Something went wrong please try again  Has any one else experienced this issue. I have Cleared my cookiesand I have cleared my cacheReset Google chromeand is also happening on Edge 

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Take a look back at our October highlights, and find out who our Top Contributors were!  

IHATETELSTRA8
Level 1: Cadet

I am at the absolute end of my tether with this telco. i thought when i chose to go with Aussie Broadband (btw great experience) i thought leaving Telstra couldnt be nearly as hard as trying to get them to turn on NBN for 2 months. I now have 5 NBN b ...

Phil111222
Just Registered

I Think its a sham as nobody at telstra business can help me with the stay connected replacement. Insurance is not worth it at all!!!!!!!

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Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Milton77
Level 1: Cadet

I have just started a free trial with the new streaming service BritBox, signed up online and set up on one Telstra TV box.  It asked me to sign in to my account, and then enter the numbers on the TV screen, which I did.  Then wanted to set up on our ...

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

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Introducing Pixel 4a 5G – experience fast downloading with 5G, an adaptive long-lasting battery, and a camera that helps you take your best shots.  

Yankeyjay
Level 1: Cadet

I have had repeated outages on my Telstra premium service since February. First time in Feb. could not ring landlines, but I could ring mobiles. Lasted six weeks. 2nd outage in June for 3 weeks...this time no outgoing at all. Another month long outag ...

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Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Jojo30
Level 1: Cadet

I have not been able to access Bigpond emails on my phone now for weeks. For no reason my Outlook App logged me out and everytime I try to log back in using my Bigpond details it tells me the password is incorrect. But it can't be because it's the pa ...

deaks01
Level 1: Cadet

I have purchased an Iphone 12 and am on a business plan. Will my new apple watch series 6 be able to be connected to the one number service

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Due to a limitation across the iPhone 12 family, you won't be able to use 5G if you have Dual SIM enabled. This issue isn't unique to Telstra. To access 5G, you'll need to disable your secondary mobile service.    

Chillies
Level 2: Rookie

Not sure what has happened to my account over the last few weeks, but I'm not able to log in to Outlook after changing my password a few weeks ago. I keep getting the screen that comes up and asks for Logon, Server, User name and Password when I ente ...

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We will be switching off 3G in mid-2024. Find out more.  

myshka256
Level 2: Rookie

VERY VERY ANGRY, 4 PHONES CALLS TO TELSTRA updated address ( but not updated FOXTEL address, new satellite installed this am , but after 3 log ins technician, still say no smart card, can't get through on the phone, as usual.  

Ich2
Level 1: Cadet

Hi All,Four days ago i purchased an additional pre-paid phone, which I would like to add to my Telstra App.It didn't link automatically.Therefore I called the helpline. This one kicked me out several times as it needed a real person to deal with that ...

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Introducing iPad Air (4th Gen) – with a stunning 10.9-inch Liquid Retina display, incredible graphics, and A14 Bionic chip for the power to bring your ideas to life.    

303bit
Level 1: Cadet

How do I find out if my Telstra gateway modem is locked?

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