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687,137 Members
520,592 Posts
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Topgear2
Level 1: Cadet

SYSTEM SUPPORT IS UTTERLY PATHETIC

SD8465
Level 1: Cadet

I am all of a sudden experience slow loading of pictures on facebook and other apps as well as very slow loading when accessing pages on internet...some graphics and pictures just don't appear

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Les50
Level 1: Cadet

Recently have noticed that each time I use the Qld Checkin App I'm using almost 29MB of data, which is taking me over my monthly data allowance.I have uninstalled and reinstalled the app to no effect.I have a Samsung Galaxy J2 Pro.My spouse has a Sam ...

No_5G
Level 1: Cadet

Can someone at Telstra PLEASE give me an answer, because even after raising a complaint and escalating to the TIO, after 2 months I have STILL not been able to speak to anyone that can provide me with an answer other than, "too bad, so sad" 

I'm tryin ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Jm94
Level 1: Cadet

Can anyone show me how to filter unwanted MAC address from my home wifi, in parental controls 

59jimmy
Level 1: Cadet

WHY HAS MY FOXTEL BILL INCREASED BY $33.84 SINCE MY LAST BILL WHEN I HAVE ADDED NOTHING TO THIS BUNDLE

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Firepac
Level 2: Rookie

I have a new Smart Modem Gen 2 DJA0231TLS, which I have successfully set up and is working perfectly. I did change the supplied wifi network name and password to the old one and everything works.When I try to set up the Telstra Smart wifi Booster Gen ...

clinto73
Level 1: Cadet

Hi AllMy new telstra TV is not picking up Wi Fi.All other devices can pick up the signal. It did get a small signal strength but not enough to connect. I did read somewhere you can change the frequency on the Telstra Tv but i cannot access the settin ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

Dotage
Level 1: Cadet

I can connect with Telstra 5G modem, all light looks working fine. But just can not run a speed test in Telstra's own speed test. Anyone has the same problem?

maraach1
Level 2: Rookie

Sorry if im posting this in the wrong place - first time using this service. Has anyone else had issues activating their Samsung Galaxy Watch 4 Classic (LTE) with Telstra one? Whenever I try I get an error message "Service is ineligible - Prepaid acc ...

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

BradW2
Level 2: Rookie

I have a Samsung TV that suddenly stopped connecting to my Telstra Smart Modem, both wifi and via ethernet. I have assigned a static IP address to the MAC address for the TV and have entered that IP address into the TV network settings along with the ...

KL70
Level 1: Cadet

Hello, There is a Telstra pit that is raised above ground level and is a tripping hazard on the nature strip of 231-237 Thirteenth St, Mildura VIC 3500.  Can this be lowered to align with the footpath?  

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

When trying to click on Pay My Account I keep getting Bad Request

Enolam
Level 1: Cadet

Why do i have to pay rental on a 1984 movie Terminator when i have platinum plus which includes movies. Interestingly Terminator 2 is available free of charge.I could understand this if you didn't have the movie package or were not on platinum plus.I ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

Robster936
Level 2: Rookie

My current landline is via my isp - iinet. I am leaving iinet and require my landline to be ported to Telstra.I have tries 3 times via direct phone contact to 13 22 00 and the online chat to get somewhere with this.The direct phone contact disconnect ...

Scotch1
Level 1: Cadet

When Sending emails from my Gmail address to Bigpond addresses they are coming back with the following message "558 5.7.1 611DDF191B99F7B8 Too much spam from Google. Try again later" This happens sometimes. What is the problem? All other emails are d ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

melissam78
Level 2: Rookie

i have gotten 2 emails that claim there from telstra with the return addy of no-reply@telstra.com.au is this a scam. it says dear customer not my name thanks

milkbottle
Level 1: Cadet

in IOS 14, Apple Supports a Family Setup for an Apple Watch (https://support.apple.com/en-us/HT211768) whereby you can setup an Apple Watch for a child connected to a parent's iPhone.

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

anwers
Level 2: Rookie

modem worked with windows 7 (for 7 years). Upgraded to windows 10 - now no internet connection.  "Mobile Card busy", "Soft ware installation reguired', error 0651. What is the solution or do I need a new usb modem??? cheers

GeoffMulham
Level 1: Cadet

Hi I'd like to upgrade my current package to get an additional box in my house. (I have 2 at the moment).How much will cost, how do I arrange that, and how long does it take to recieve the box.Thank youGeoff

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Don741
Level 1: Cadet

Hi all, does anyone know why ABC Chanel 202 has suddenly and without warning been deleted and not replaced ?

Michael-1234567
Level 5: Eagle Eye

 Plenty of posts over the last year show this is a common problem, but all the help comments just sat do a factory reset. Nobody posted a solution. When will the issue be acknowledged and a bugfix get released? https://crowdsupport.telstra.com.au/t5/ ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

Whatever47
Level 1: Cadet

I set up a pre-paid account today but whenever I attempt to recharge I'm met with this message..... "Unable to process rechargeYour payment was unsuccessful. Please use a different payment method. (Error: 400218)" This is the same with four different ...

Rachel50
Level 1: Cadet

HiI have Kayo set upstairs on my TV, which we have access to. We’ve gone downstairs to a second tv and I want to access Kayo in the playroom, but can’t. I paid for the $15/ month subscription. What am I doing wrong?Thank you in advance for any advice ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Perthrandom
Level 1: Cadet

Help me Telstra! I ordered 5g modem end of November (first time order). Did not get it. The tracking site provided by Telstra said ‘delivered’ but another tracking site says ‘returned to sender ‘  i back and forth talked to Telstra online a few times ...

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Setup direct debit