People like you. Questions like yours.
461,148 Members
401,424 Posts
11,727 Solutions
Logged in Members (1,160)View
Logged in Members (0)
Level 1: Cadet

I have discussed with Telstra for the past 2 years of my central nervous system illness, and that I suffer intensely from wireless radiation, and I use only a corded phone and no wireless in our home. I discovered the problem with 5GHz when I receive ...

Level 3: Gumshoe

Hithere are rumours that SMW3 has been fixed - finally. If so anyone know when Telstra will reinstate direct routing to Asia for Perth users rather than via East Coast?

thumbnail (1).jpg

We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.    

Level 2: Rookie

I’m on a Telstra top dollar plan and have the latest iPhone (XS) yet my connection and download speeds are woefully slow. I’m currently in Denmark, a country known for having a great communications network. So why am I not getting a better result tha ...

Level 1: Cadet

We’ve just moved house and I’m having issues with my mobile data. I get good 4G signal strength but it takes ages for simple web pages to load, if they ever do. My suspicion is that we are very close to a Westfield shopping centre and the volume of p ...

Community Manager Emmasis Community Manager
Community Manager


Introducing a new Family and Friends offer with our popular lease plans added with the Samsung Galaxy S9 64GB!        

Level 1: Cadet

Just moved to mobile broadband which is working for all but the AFL Live app.  I have a Samsung Galaxy Note 10.1 and this is the only app that doesn't appear to be working.  It keeps repeating "Unable to connect to internet at the moment, please chec ...

Level 1: Cadet

My home phone is a 502 handset (I believe) and although I can connect it to my new modem (smart modem gen 2) there is no dial tone, it doesn't ring and doesn't call out. It's like it's not paired even though it says it has registered. (It even checks ...


Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Level 1: Cadet

Having a painful time connecting Telstra TV to Google Home. All goes well and enter code generated from Telstra TV but then get a 401 error saying ‘Your client does not have permission to the requested URL’ on the last step when trying to authorise G ...

Level 1: Cadet

The last 3 days my email is out , I can receive emails but cant read them, also cannot send emails, yet another Telstra F@ck up no wonder people are moving to TPG your service is useless !!. No emails or letters to your customers advising a change to ...

Support Team TommyR
Support Team

large - 366x549.jpg

Did you know that Google Home can now be used as a Bluetooth speaker?  

Level 1: Cadet

Does Telstra do payment plans

Level 1: Cadet

Hey, I Live in a home of 6, and we really all internet users, and we've got belong nbn, but our modem is connected to 2 google wifi's, but I don't think that is the problem I researched a bit and I have the same issue as https://crowdsupport.telstra. ...


  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Goodbye Excess Data Charges

Hello New Plans.

Find out more