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693,520 Members
522,606 Posts
15,918 Solutions
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Chazmarn
Level 1: Cadet

I recharged $50 dollars my bank account was debited but no recharge appears when I check my Telstra balance 

Bill22022
Level 1: Cadet

So I am hard-wired to the modem and connect via fibre to the node. I am out of contract with Telstra but have the old Unlimited plan. Download speed around 250Mbps, upload 0.19Mbps. This change has happened in recent weeks. Spent two nights talking w ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

blecp1
Level 1: Cadet

I bought a $40/42gb mobile prepaid plan and when I activated it it said I only get 20gb of data

Drew1985
Level 1: Cadet

Does anyone have any experience with trying to get an account refund from Telstra in the last 6 months? I have had one in the past, for around $300 and it was done in 5 minutes.  I have now got an amount owing to me due to an accumulation of overpaym ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

steels
Level 1: Cadet

I have a 4G LTE mobile broadband connection via a TP-Link router (as my primary home connection) along with a backup ADSL connection from another provider. I can connect remotely via VPN to the ADSL connection fine but not via the 4G connection. Vari ...

Ang26
Level 1: Cadet

I am looking for older emails. My emails disappear after 2 months. I need to find some older ones from a few months back. Thanks

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

lyndz16
Level 2: Rookie

Trying to get Foxtel ID via my telstra account ,won't give me an IDaccount to use on Foxtel GO

CJ39
Level 1: Cadet

Hi there. I've got a message from Telstra that my device might need a firmware update for a 4G network upgrade from 31 March 2022. My existing device supports 4g so I am confused what aspect of the new 4g upgrade would interfere with my device. Would ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

sprucemoose
Level 1: Cadet

Hi Telstra,I am a local resident near this tower located on Captain Cook Highway in Trinity Beach.The large tower is positioned close to new housing (and soon-coming Woolworths development) and I was wondering whether or not there might be any plans ...

Tekin
Level 1: Cadet

Hello!I have been getting 318 Mbps download speed from the Telstra Smart Wi-Fi Booster(gen3). Is there anyway to connect one booster to another booster to improve wifi signal strength to the booster? Currently it tries to connect to the telstra modem ...

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

dneal
Level 1: Cadet

Live in a bit of a terrible internet area, main connection is wired ADSL receiving around 8mbps down, but the main issue is that it drops out multiple times throughout the day. I’ve pulled out the grey cord out the DSL port on the back of the Smart M ...

GregF76
Level 2: Rookie

I have recently ported a number from TPG to an existing Telstra account. I have NBN smart modem installed and worked fine before porting the number. I can make calls out, but people can't call in. If you try to call in, you get an "Optus advises this ...

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

Lyndo
Level 3: Gumshoe

Not happy Telstra. After numerous incident reports for internet drop outs over a week and coversations with robot support Telstra cut my speed from 51 - 55Mbs down to 11.0 MBs. After not having had drop outs for a day they supposedly removed any shap ...

Rastus2022
Level 1: Cadet

HowdyI want to be able to see which Telstra IDs are linked to/have access to my account. How can I do that through the MyTelstra App?

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

Jodan2
Level 1: Cadet

How to extend voicemail message recording time. My callers can only leave 30 second messages since I changed from Android to iphone but I’ve always been with Telstra so why has the recording time reduced & how  do I extend it!?

jds2000
Level 1: Cadet

In the last few days, my Telstra mobile voicemail only has a 30 second time limit, for anyone to leave a message. It used to be approx. 2 or 3 minutes? There does not appear anywhere either on my phone or the MessageBank (101) service where I can cha ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

007shoottokill
Level 4: Private Eye

I have a reference number for an order about a change of plan placed yesterday...Received a call today casting doubt on that agreement...Cut off when Telstra transferred me to some other department...30 to 45 minute wait time to talk to a human...No ...

Sparra1953
Level 1: Cadet

When I get a new Foxtel box do I need to activate it.  

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

DexterB
Level 5: Eagle Eye

I decided to cancel my Direct Debit arrangement for my postpaid internet service and revert to paying the bill myself.I found the webpage for “Cancel Direct Debit” and followed the procedure, but kept getting a “There seems to be a problem” message.S ...

TNSG
Level 1: Cadet

Hi ultra-high-speed connection that starts to slow significantly every few weeks. problem is fixed if I turn the modem on and off again. Tedious fix for a premium service. Any recomedations? Thanks  GA 

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Romy1
Level 4: Private Eye

I have this offer on my Telstra account to redeem Disney plus for 12 months.But I am getting an error message "We ran into a problem loading that offer. ERRRDM01".  Any solution?

NJCS
Level 2: Rookie

Hi, I ordered  a wifi booster, and a gen 3 booster & a gen 2 modem arrived. I replaced the old modem and nearby devices connect fine. I set up the booster as per the instructions, the blue light was lit. Then moved it to the next room and nothing. Th ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

ejcoggo
Level 1: Cadet

Hi, I pre-ordered the zflip3 in September 2021 and still have not received it. There has been a lot of back and forth with Telstra and Star track and while it's definitely not good enough to wait 5 months for a new phone - my concern now is how do I ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit