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485,428 Posts
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Timmo821
Level 1: Cadet

Hello, For the past 10 days or so now I haven't been able to access my businesses website through my home broadband connection, I can access it however through a VPN connection on the same broadband and through a regular mobile Telstra 4g connection ...

TellyBelly91
Level 1: Cadet

I Used the Code **61*101** (90) #. to update ringtone to 90 seconds on my phone works fine for a few years My wife recently transferred over to Telstra almost 12 months ago and when she uses the code.**61*101** 60 or 90 #. around a month later the ph ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

dj_4012
Level 2: Rookie

Once again most of my mail is suddenlt being sent to junk even tough I have marked it as not spam. The mail is moved temporariliy from junk to inbox and then a few minutes later reclassified as junk. Anyone got any idea how to disable filtering as it ...

Haimishie
Level 1: Cadet

Hi, I activated Game Optimiser when it came out via the app and successfully have it running on my modem. However upon checking my service in the MyTelstra app it isn't showing that Game Optimiser is active. I'vetried reaching out to the support team ...

Community Manager ashliem Community Manager
Community Manager

Introducing iPad Air (4th Gen) – with a stunning 10.9-inch Liquid Retina display, incredible graphics, and A14 Bionic chip for the power to bring your ideas to life.    

JK1408
Level 1: Cadet

My internet is no longer working. I have reset both nbn and modem and the light stays red at the front of the modem. I am having no luck with tech support. When I run a diagnosis test on the app it comes up as an nbn problem. Hellppp

Rickyjf
Level 1: Cadet

Hi team, I am staying with my parents during the pandemic, and trying to work from home with their Telstra FTTN 50/20 plan. We are about 1km from the local exchange. We are experiencing extremely slow FTTN upload speeds / lag. Download speeds for an ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

PoorCustomer
Level 1: Cadet

Have recieved NBN kit today, no wifi credential magnet provided - as referred in modem setup manual.Calling on 133933 - smart ivr system has no option for new customers.

Any idea how to get wifi credential for new NBN service? 

brenton2
Level 1: Cadet

Hi  I have a iPhone 12 pro with Telstra a esim. My mobile service has dropped out. I’ve tried turning my phone off and on multiple times but the mobile service doesn’t return. Any ideas how to fix this? 

Community Manager ashliem Community Manager
Community Manager

Game Optimiser is our our new gaming add-on that gives you the power to prioritise internet traffic in your home network, choose servers, help curb lag spikes and more.    

NB20B
Level 1: Cadet

We currently have ADSL and Foxtel through Telstra and are wanting to sign up for NBN we don’t want to change the Foxtel package we have which is just Foxtel plus and drama channel - so question is how do we do this as the only entertainment package i ...

rb39
Level 1: Cadet

Hi,Last year we got a nbn FTTP utility box installed. When I contacted Telstra to get it switched over they told me that FTTP isn't available at my location. What should I do?Thanks

Community Manager ashliem Community Manager
Community Manager

Meet the phone that’s changing the shape of the future.  

ANGRYFRED
Level 1: Cadet
hoppy707
Level 2: Rookie

Hi,I am constantly having the home phone dropping out during calls, you know it is going to happen because there is a noise on the line before it drops out. The phone connected is a panasonic cordless. This problem has only been happening for the las ...

Community Manager ashliem Community Manager
Community Manager

Introducing Samsung Galaxy Tab S7+ 5G - the first 5G enabled Galaxy tablet.          

Tony165
Level 1: Cadet

How do you order a new Foxtel remote.

wannabeviking
Level 1: Cadet

This item is in the Rewards Store, so just checking if it works with an A51 (as my phone is not listed)

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Dmn8r
Level 1: Cadet

Apparently there is a migration of the business email. Has this actually been done successfully for anybody. I have no email for 2 days and cannot run a business without it. Cannot get through to Talk with anybody about it. 

perfavor
Level 1: Cadet

Hi,I have recently lost my iPhone and have an Apple Watch (series 3 or 4).I want to upgrade to a mobile plan.Does anyone know if Google Pixel phones support apple watches? I know vodaphone and telstra support esim for smart watches. But I have read t ...

Community Manager ashliem Community Manager
Community Manager

Apple Watch S6 and SE are here – stay connected on the go, and track your activity, fitness, health and wellness.      

Vetgirl
Level 1: Cadet

Trying to sign into Telstra Plus to see my rewards but all I get is the message below: We need to confirm some details Message us for assistance, or get help in My Telstra app.Support code: MCLE001 Get My Telstra app  THere is also no way to "Message ...

Daurin
Level 1: Cadet

I'm looking to move home and currently have a a premium HFC NBN connection. What happens to my plan if  I go to a property that only has FTTB connection (premium plus connection not available according to the website) and will I need any new hardware ...

Community Manager ashliem Community Manager
Community Manager

This is unexpected. Samsung Galaxy S20 FE 5G features a colourful design, next level photography, and pro-grade performance.        

nputhiyo
Level 1: Cadet

How do we check NBN Co Development charge has already been paid for a particular address? I am planning to move to a place where NBN is available and previously someone stayed there, but I am not sure the connection has been set up by owner or previo ...

boob1
Level 2: Rookie

We had the NBN connected this morning. Since then out landline phone connection (with 3 extensions) has been lost We were told two different things by the technician and Telstra:1. The NBN technician says we have to connect our main phone to the new ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now for pre-order with Xbox All Access.    

lm1402
Level 2: Rookie

Just called telstra via chat online and phone to ask if mfa (multi factor authentication) is available for use. I was advised this isn't currently available. Can someone advise if telstra is thinking of implementing mfa?

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Community Manager ashliem Community Manager
Community Manager

Introducing iPad (8th Gen) – with the power of a computer, and the portability of iPad. It’s designed so you can work easily with touch.      

nbn7
Level 1: Cadet

Hi,I am having trouble applying for staff discount on the Telstra Bill. I've tried using the Telstra App to reach out for help. I'm not getting anywhere with this.They have asked me to go to https://say.telstra.com.au/customer/general/forms/EDO I kee ...

JenJen262
Level 1: Cadet

I am helping a friend set up a new Telstra nbn account. Have signed up online. Do we need to contact NBN to get a connection box or does Telstra do that? I moved to Telstra nbn and got the NBN box and Telstra modem but I was an existing customer with ...

Community Manager ashliem Community Manager
Community Manager

Introducing Samsung Galaxy Tab S7, with an epic 11-inch display, powerful battery and next generation performance.          

DineshC
Level 1: Cadet

I am moving house but couldnt figure out which number to call. Can anyone help? Please suggest honestly if it's worth sticking to Telstra anymore. 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit