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Level 1: Cadet

Where can I check my call history for international calls? It is not included in my plan or  showing on my bills. 

Level 1: Cadet

Hi, I’m trying to purchase Telstra Thanks AFL $20 tickets from the app. I’m logged in, but when I click “buy now” the link doesn’t open and when I force it to open the $20 tickets don’t show, just the standard AFL tickets.

Community Manager TommyR Community Manager
Community Manager


We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

Level 1: Cadet

Why has my screen developed Chinese characters? And, how can I restore the normal screen?

Level 1: Cadet

Has there been a change to the time required for payment of bills? Previously we have been receiving monthly bills by email with a due date 21 days from the end of the billing period (e.g. 14 June - 13 July was due 3 August). Our latest bill for 14 J ...

Community Manager TommyR Community Manager
Community Manager

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Level 1: Cadet

Hi there, I was trying to put my credit card details but i wasn't able to see my card after adding. It Pre-authorised my card twice and i still can't see it. Please help me cause i already wasted 2 dollars to rent $3.99 worth movie.

Level 1: Cadet

just wondering if the above is possible? Just thought id add that i do not have this phone as it waa taken.  It was broken, as in screen, before being stolen

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans      

Level 3: Gumshoe

Everything was working perfectly well 2 weeks ago. Now we come home from 2 weeks away and fine that our samsung devices (two phones, one TV, one bluray) can still connect to the wifi but say there is no internet. There is internet. All desktop comput ...

Level 1: Cadet

we are on a NBN $99 unlimited data bundle, but cant download movies as we never received a Telstra TV or IQ3/4 box. Are we supposed to have one of these on this bundle?

Community Manager TommyR Community Manager
Community Manager


  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Level 1: Cadet

I log in using my Telstra id, it says it will be data free but it charges me anyway. I have a prepaid mobile sim and use a mobile wi fi device. I have over the $30 recharge requirement. Why am I being charged data use?

Level 1: Cadet

We've had the above phone for 6 months and has been registered and working until a few days ago. It now does not ring to alert an incoming call. 

Community Manager TommyR Community Manager
Community Manager


Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Goodbye Excess Data Charges

Hello New Plans.

Find out more