CrowdSupport®

People like you. Questions like yours.
cancel
Showing results for 
Search instead for 
Did you mean: 
656,382 Members
510,455 Posts
15,559 Solutions
Logged in Members (918)View
Logged in Members (0)
Mjbroadbent
Level 1: Cadet

I used to be able to connect nordvpn to any server while on 4G now I can only connect when using wifi  went to the Telstra shop they said my plan is out of date and to sign up to a new plan to fix the issue  installed nord on my wife’s iPhone who has ...

digiteyes
Level 1: Cadet

I've read and tried all the suggestions posted on the topics, but none work for me. We are on NBN with Telstra. Suddenly we have a stuttered dial tone on our business line and a message waiting indicator on the phone is on. I assume this to be messag ...

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Dragons1200
Level 1: Cadet

Wish to cancel my nbn

Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Daz971
Level 1: Cadet

I have added my bigpond.com calendar to my iphone using the "New Account" and "CalDav" option, but i receive an error on the Calendar "Unable to connect to account". I have removed, rebooted, added and re-added the account. I have checked the passwor ...

Dogstar69
Level 1: Cadet
Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

Andy_and_Liz
Level 2: Rookie

Hi, I am having no end of trouble trying to connect my daughters chromebook to my homewife. It is on windows 10 and is fresh out of the box (Acer). For some reason anything "google" fails every time so her google classroom and related pages are faili ...

MJ444
Level 1: Cadet

I am trying to set a static IP address and when trying to enter the 'Hostname' it gives me an error 'Label within domain name has invalid syntax' Any help to resolve would be appreciated.

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

Spineboyak04
Level 2: Rookie

Using same Samsung S10 mobile handset, WiFi calling works on  Telstra Home NBN modem but DOES NOT WORK on Telstra Smart Business NBN modem?  Is there a different setting on the Telstra Smart Business NBN modem. Firewalls already turned off. Telstra s ...

kenau
Level 2: Rookie

Telstra says I have used 10g of mobile data this month, my phone says only 3g.  Happens most months. Why such a huge difference and how do I track it down?Phone is samsung 10e.

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

JJ691
Level 1: Cadet

Just signed up to Telstra NBN. Recieved the Modem and everything is working great. The deal stated that I would receive 20000 Telstra Plus Points but my balance is still at zero. Any ideas?

Flossysw1
Level 1: Cadet

My sent emails on my iPhone all disappeared except for one sent yesterday. When I log into Telstra Mail website they are there but no longer on my iPhone where I need them. Apple has been right through everything and checked all my settings and concl ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Costarafty
Level 1: Cadet

I have just ported over from Vodafone mobile to telstra mobile and cannot receive calls from vodafone. I have done all the basic troubleshooting with no luck. What do i do now? I can call them but they cant call me.

2298
Level 1: Cadet

My NBN data meter has not updated since June 2nd 2021. How do I resolve this problem?

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

Mustbeajoke
Level 3: Gumshoe

When I am on an active call and another call comes in, the active call is muted on my end (I can't hear what the other person is saying) and I hear the Telstra robot announcing the new incoming call. I have changed the setting on my mobile to NOT ann ...

McTechO
Level 3: Gumshoe

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Vick66
Level 3: Gumshoe

How  do I get someone to listen to a problem rather than just following a script? For the past couple of weeks our internet connection drops out randomly & then comes back up 5-10 minutes later. This can happen several times a day, then not for 2-3 d ...

marshallarts
Level 5: Eagle Eye

Just logged in to CrowdSupport for the first time after a quite a while, and would like to ask a question about Arcadyan LH1000 firmware.  But I am unable to reply to any thread - when I click on the Reply button on a post, nothing happens.  Nothing. ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

JJHENDO4
Level 1: Cadet

Telstra app is great, thank you for the support 

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Rankin
Level 3: Gumshoe

Just received my replacement SIM and trying to activate the 13 digit serial number - but just get the response of Invalid Serial Number - any ideas tks

Pikoa
Level 1: Cadet

 Hi,Telstra says that  reward points can be earned by doing a re-charge on  pre-paid mobile phone plan.Does anyone know where these points can be found/seen?I've had a Telstra Pre-paid mobile plan for quite some time and  I re-charge it monthly but d ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

Mustbeajoke
Level 3: Gumshoe

I have been on online chat for thirty minutes to find out the cost of leaving this deplorable company and they can't even send a code to my registered account, phone or email. Could they be any more disgusting if they tried?????

Bits12
Level 1: Cadet

When I logged in to crowd support today, I was forced to set up a new profile. I can’t get back to my old profile. And this new profile isn’t letting me reply to a question I raised in my old profile which I was hoping to update. How do I delete this ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

June12
Level 1: Cadet

I like this idea of double verification, if it works.I cant redeem my gold points, I can't verify my email or mobile number.  Request 6 digit verification number and get a problem msg. Im stuck 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit