CrowdSupport®

People like you. Questions like yours.
cancel
Showing results for 
Search instead for 
Did you mean: 
660,227 Members
513,212 Posts
15,644 Solutions
Logged in Members (1,351)View
Logged in Members (0)
Catmurfie
Level 1: Cadet

Hi there, I am having issues with Port forwarding on my Arcadyan Modem.I have successfully set up one rule, however the second rule does not work. I have tried disabling the modem and window defender firewalls, restarting and even doing a factory def ...

OJ66
Level 1: Cadet

Need to log in new samsung TV....won't let me

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Kaveman
Level 1: Cadet

2 x Wired PCs to modem, Printer is wifiall wifi show on printer for scan to appear but the PCs do notyet all can print and all can scan from all computers that have printer softwarebut the cable 2 PCs do not show on the printer option to scan to,have ...

DaveSouthPerth
Level 1: Cadet

Hi there,I have a client with 4 computers.There bigpond email address (name@bigpond.com) was configured not using secure settings, and works fineI replace 2 computers and have Outlook 365 installed, but I cannot get the address configured on these tw ...

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Saras73
Level 1: Cadet

Hi, what are the steps we can take to get a pole erected in a small rural community 25kms from a larger town? In these times of online learning and working from home it is very difficult and the community keeps growing and needs this infrastructure i ...

Stu_Pickles
Level 1: Cadet

Hi all, I have an Oppo phone, and have My Telstra app (version 67.0.120).I have a prepaid mobile, a prepaid data and a NBN account. Please help, any ideas welcome.When I try and add widget on my home screen, I get the following 

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

Jimmy45
Level 2: Rookie

Hi, I am trying to connect to Call Of Duty Mobile, and can load the app, but cannot connect to online games using cell data. I can with WiFi internet. I used to be able to but can no longer. I have uninstalled and reinstalled the app, taken sim out a ...

Level 19: Deputy Director Rohan123
Level 19: Deputy Director

Hi everyone, So while sheltering from a hail storm yesterday, In a Telstra public pay phone. I noticed it was out of service, So because i had nothing better to do than shelter from the storm at the time. I thought i would call Telstra via the instru ...

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

omicronx91
Level 1: Cadet

Hi I am a new admin i would , like to create a softkey on the home screen of our VVX601's to open the Enterprise Common Directory. Has anyone done this before ?

David241
Level 1: Cadet

I have had Telstra TV payment set up for a considerable length of time. For the past two weeks on a Saturday night I have  not been able to rent a movie as the system comes up with a error. At the same time my payment options are not there and cannot ...

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

yrrag
Level 2: Rookie

Telstra TV keeps dropping out and returning to home page, am wired from modem to telstra TV. modem appears to be working ok. model 4700TL-Telstra TV, modem DJA0230

Abz_8
Level 1: Cadet

Please help, i've been trying to access my account all day ! it is so so frustrating because it will not let me sign in. Every-time i log in it says "Something went wrong" and CRS-ERROR-01.

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

ping_pong
Level 1: Cadet

Hi,I have a SmartModem 2, DJA0231. Its recently been updated to 20.3.c firmware.Since the update, the 4G backup hasnt worked. I checked the advanced config page. It shows "No device connected" under the mobile tab. Upon chatting with Telstra support ...

bt85
Level 1: Cadet

I have a new phone which required me to get a new blank sim and get my postpaid number transferred to it. The sim is a micro sim and previous sim was a standard. I have done the online chat all good for 20 minutes then said they would fix problem and ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

tonkar1962
Level 1: Cadet

We ae having issues with our Nighthawk M2 over heating and locking out,, The screen does not work and can only be viewed via phone. What is the best Modem to replace this with for mobile data at a home.. Only mobile data available. thanks

mdn1
Level 2: Rookie

I'm trying to buy something (mobile broadband hotspot) and when I get to the 'Setup and Delivery' page it says the account number for my account/services is wrong, but it definitely isn't. The page says "Invalid input. Please enter your 13-digit, sta ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

dapatter75
Level 1: Cadet

My business nbn modem has recently started showing a yellow login screen with no submit button? Any ideas?

Jacki21
Level 1: Cadet

Just this week, the 5G internet speed on my iPhone has gone really really slow with only 1 signal bar. I normally get 3 bars. I have already restarted the phone a number of times, and updated to the latest IOS with no success on improving the speed. ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

20G
Level 1: Cadet

I have set up the TVC-C phone with base and also the additional handset TVC-A x2.  All are working fine but I find the display goes black until I lift the handset again so light up the standby mode.  I can only see a setting for backlight 3 mins.  Is ...

Fitzy63
Level 1: Cadet

When will Disney+ be available on Telstra Tv?

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Trentmelb
Level 6: Bloodhound

I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus.  But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??

Jock007
Level 1: Cadet

Trying to get some sense from Telstra as to why my address was changed on my account without authorisation, requested a new invoice as the invoice sent was missing data and addressed to an address in Queensland when I live in Victoria. Telstra have s ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Centoris
Level 1: Cadet

I have a prepaid SIM just installed in my Samsung tablet.Cannot make calls or send texts.Data side seems ok though.Help? 

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

hi l just want know if l can buy 2 iphone 12 mini  and if l change my iphone 11 pro  too 1 of iphone 12 mini  please let me know

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit