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660,796 Members
513,571 Posts
15,655 Solutions
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bob55
Level 1: Cadet

i would like to have a second bigpond email account for my wife

Dabroa
Level 2: Rookie

Hi all, got a couple of issues I hope people can help me resolve. Firstly I am trying to help my grandmother with her prepaid service. So everything relates to her phone and I am in the process of helping. So she used to call 125 88 88 to recharge wh ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

bearkiter
Level 2: Rookie

Hi Crowd, I have a curly one. I'm a network engineer, so bear in mind I've tried EVERY possible solution from the client side.
I just spent the better part of my day trying to solve a remote access issue to our Ring cameras. Everything would work EXCE ...

Butterfly21
Level 8: Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

lycosharpax
Level 1: Cadet

Hi all, I have a new Nokia G10 running android, on the Telstra network. I cannot send photos via MMS unless I crop them heavily. MMS with full-size photos simply hang at "sending..." and never send. Ive checked and MMS with cropped images or with GIF ...

Paul225
Level 2: Rookie

Hi, I've got a Telstra Smart Modem Gen 2 Arcadyan LH1000. Last week I had to turn the power off to the modem for a moment then restarted the modem. Although internet works, I am unable to view some websites now via any device or any browser however s ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

haley3
Level 1: Cadet

I am trying to use my points and a payment plan to get AirPods… it requires ID for signed delivery and only offers passport or licence… don’t have a passport only licence… but every time I enter my licence number it says it’s invalid… why is it not a ...

JA5
Level 7: Deputy Inspector

My Internet connection upload speed is capped at 5Mbps even though my line is capable of 40Mbps (have tested previously on an old plan) and my current plan allows up to 20 Mbps. Have gone through two incidents so far as well as a complaint and a coup ...

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

hades
Level 2: Rookie

Hi. I have had an ongoing issues over the last few weeks of the Telstra TV dropping out of live TV and going back to the menu at random times. I have rang Telstra twice and have done a hard reset as per instructions and this continues to happen. Is t ...

Qasevakatini
Level 1: Cadet

How can I change my iq3 box to 4 and I’m on Telstra bundle package?

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

Stu_Pickles
Level 1: Cadet

Hi all, I have an Oppo phone, and have My Telstra app (version 67.0.120).I have a prepaid mobile, a prepaid data and a NBN account. Please help, any ideas welcome.When I try and add widget on my home screen, I get the following 

LT1975
Level 1: Cadet

I used to use the 24*7 app to pay bills, was quick and easy process,  now rolled over to Telstra app. I spend atleast 15-20 each time to simply pay my monthly bill. This should be a 2min process at best. Payment summary takes too long to load and jus ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

SARAHHARRO
Level 1: Cadet

ORDER NO *********** – 19 JULY 2021 - Customer ID *********. PORT PRE PAID MOBILE NO ********** FROM OPTUS TO TELSTRA. This whole process has been a total disaster, pathetic service, lies and deceit from Telstra staff and your mobile portability team ...

Hannah35
Level 1: Cadet

Hey, does anyone knows where did the parental time control went? I always off the internet at certain times for my kids, but just can't find the setting anymore

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

wldbstjd
Level 1: Cadet

I usually connect my laptop to my Phone's (iPhone 8+) hotspot through a cable. But it suddenly stopped working and it kept not working. So I reset my network settings to factory settings as suggested on the internet. However, when I tried to use pers ...

buzzbuzzen
Level 8: Inspector

Hello , how do I download and install the Service NSW Covid app on this phone ?I downloaded an apk file from Play Store but I can not open it to install to homescreen.Thanks for any help.

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

TechHead123
Level 5: Eagle Eye

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

ScottBar
Level 2: Rookie

Hello all.   Looking for some guidance or people who are experiencing the same issue. With the EOFY sale just run I took up a Samsung S21+ online with a view to claiming the Bonus Galaxy Watch3.  Have received the phone with no issues and in rapid ti ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Dbike
Level 1: Cadet

Anybody else having their prepaid force migrated? I will lose unlimited calls and texts overseas. Never had this before from Telstra, really terrible reasoning behind the change too - see photo. If it changes then I'll be porting out to another netwo ...

MRRSSN
Level 2: Rookie

Hi, my account has been in credit for some time now, I’m just seeing if I can get that money because that would be handy for other bill that I need to pay? Also please don't send a cheque, less contact with people would be ideal because you know, Cov ...

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Community Manager Gamgees Community Manager
Community Manager
Pangaea
Level 1: Cadet

I recently had to use my phone as a hotspot as the home Internet was down for a few days (not Telstra). I was watching my data usage on the counter on the phone (Samsung S21G) and I got a text from Telstra saying I had used half my allocation, which ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

RyanMw
Level 1: Cadet

My Hisense TV and Samsung Washing Machine can’t find my wifi network but all the iPhone and MacBook can find the wifi and connect I’m using the Telstra smart modem 2can anyone help ?  

Vyk1
Level 1: Cadet

What is the password ?

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Storin
Level 3: Gumshoe

So I recently made a change to account with Telstra. After months of trying resolve an issue, Telstra sends me email and says I need to set up direct debit.I then get a call from Telstra representative stating that must set up direct debit. When I re ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit