CrowdSupport®

People like you. Questions like yours.
cancel
Showing results for 
Search instead for 
Did you mean: 
659,729 Members
512,886 Posts
15,626 Solutions
Logged in Members (707)View
Logged in Members (0)
Dranoweb
Level 1: Cadet

For over a year now, I have been unable to download a bill or pay directly through the telstra android app.
The website now does the same thing, returning a "440 bad request" error.

Literally my only option now is to pay via bpay, which is not the conv ...

Sue1515
Level 1: Cadet

Trying to rent an R+ movie on Box Office and it comes up with an error msg re age Verification.I have added my credit card and I have added my account number, still nothing days later. 
message Gold Support and nothing… he refunded my $1 and that’s it ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

OzChemist
Level 3: Gumshoe

Hi Crowd! We've recently suffered a problem with our NBN FTTC unit (which we are awaiting an NBN technician to fix - booked and fingers crossed) - but that's not the issue. Whatever blitzed the FTTC unit appears to have KO'd the SIM in the Telstra "S ...

A7A
Level 1: Cadet

I can use only ZOOM via mobile network. I can not use with Telstra WiFi, and I don't have Game Optimiser. I have contacted customer services several times but they can not solve. Any advice? Or I have to switch to another NBN provider. Before, I was ...

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Vero2
Level 1: Cadet

How to enable 4G voice calling capability?Telstra texted me:Hi, you are in a 4G only area. Your device does not have 4G voice calling capability enabled. This means you may not be able to make voice/emergency calls in this area. Visit telstra.com/cal ...

Dissa
Level 1: Cadet

Telstra disconnected my sick and elderly mothers phone without notice .The reason I got was for unpaid account , but when the operator searched the account it it actually paid in advance , and will now take up to 24 hours to reconnect!This is absolut ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

zaqua
Level 1: Cadet

Hi all,My DHCP wont connect and is stuck in backup mobile mode.Tried to call Telstra 3 times and got hold music then a dropout. any suugestions? 

moira4
Level 1: Cadet

My Telstra TV keeps losing connection with my NBN wireless source and I have to disconnect power and HDMI leads and reconnect to reboot. This can happen varying times per day on different apps and has only started recently. I have had the same TV box ...

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

gt4boy
Level 2: Rookie

Anyone had any experience with these bulbs? I've got them working initially, but the kids have turned off the lights at the switch a few times. As a result, I can no longer use the 'Tapo' android app to sync my bulb wifi networks with my home Telstra ...

Keithbrad
Level 1: Cadet

Can anyone tell me I should be getting the 4 digit pin to use when I get a message to ring the 1800 241 787 number please?

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

captainfez
Level 3: Gumshoe

Hi. I received my Xbox Series X a couple of months ago and redeemed the code on the machine (as it doesn't come with a physical one like the One S) at setup. This rolled my previous membership into a Game Pass Unlimited/Ultimate membership, and every ...

Madmitch43
Level 1: Cadet

How do I change my standard NBN package to the Starter Internet plan?

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

CJTaylor13
Level 1: Cadet

I would like to pay out the lease on two XR phones (after the two year period to keep them) and purchase two new iphone 12 pro max over a 24 month period. While I understand why I need a new plan, why do I need to lose my current numbers for 48 hours ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

Beached__as
Level 1: Cadet
NRL

So I watched the Raiders beat the Eels last night, the Raiders played really well and beat top 4 Eels and it was a good game..however, the commentary was atrocious and seemingly were one-eyed Eels supporters. 
This is problematic (and kind of uncomfor ...

Accuro1
Level 1: Cadet

We often send out emails to our workers own private email address. About 120 at a time. We have done this for a few years without problems and nothing has changed. Today we had about 20 emails bounce back. Mostly from bigpond.com. I have checked with ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

BlakeYZ
Level 1: Cadet

Just wondering if the 5G home internet plan is going to be good for gaming, I'm little unsure weather the internet commecting is coming from the wall or is it coming from the 5G tower like phone reception?

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Community Manager ashliem Community Manager
Community Manager

There are a number of ways you can change your Telstra mobile plan, including online and through the Telstra 24x7 App.  

Narelle78
Level 1: Cadet

So if I want to upgrade to a new phone do I have to pay off the old handset I have had it for 23 out of 36 months. I want to trade in so say phone xr is in good working order will I receive 300 plus 300 on the second bill and 300 off the iPhone 12?

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Community Manager Kjorg Community Manager
Community Manager
ScottBar
Level 2: Rookie

Hello all.   Looking for some guidance or people who are experiencing the same issue. With the EOFY sale just run I took up a Samsung S21+ online with a view to claiming the Bonus Galaxy Watch3.  Have received the phone with no issues and in rapid ti ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

flange
Level 2: Rookie

Is there a difference between iq4 satellite and iq4 cable boxes?  We have recently moved from Brisbane where we had satellite to Perth where we are in an apartment (not sure if satellite or cable) and the time is still showing for east coast includin ...

heels
Level 1: Cadet

Have just experienced 6 most frustrating days trying to communicate with chat support about a really simple issue. Lightning struck a tree outside my parent's house, immediately next to Telstra termination post. TV dead, A/C dead, NBN box dead. Smart ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

KiwiJD
Level 2: Rookie

Why does the My Telstra widget not configure to my pre-paid service? It used to work but now i can no longer even place it because it fails to configure. All other internet functions work as does the My Telstra app itself, just the widget fails to re ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit