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660,694 Members
513,509 Posts
15,654 Solutions
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RyanMw
Level 1: Cadet

My Hisense TV and Samsung Washing Machine can’t find my wifi network but all the iPhone and MacBook can find the wifi and connect I’m using the Telstra smart modem 2can anyone help ?  

Storin
Level 3: Gumshoe

So I recently made a change to account with Telstra. After months of trying resolve an issue, Telstra sends me email and says I need to set up direct debit.I then get a call from Telstra representative stating that must set up direct debit. When I re ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Minisowow
Level 1: Cadet

Using 4G can’t load through weibo and red book etc 

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Vyk1
Level 1: Cadet

What is the password ?

JA5
Level 7: Deputy Inspector

My Internet connection upload speed is capped at 5Mbps even though my line is capable of 40Mbps (have tested previously on an old plan) and my current plan allows up to 20 Mbps. Have gone through two incidents so far as well as a complaint and a coup ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

LT1975
Level 1: Cadet

I used to use the 24*7 app to pay bills, was quick and easy process,  now rolled over to Telstra app. I spend atleast 15-20 each time to simply pay my monthly bill. This should be a 2min process at best. Payment summary takes too long to load and jus ...

Level 21: Augmented Dowser
Level 21: Augmented

Kudos to Telstra and Mr Andrew Penn (CEO) for their decision to make local and national calls to standard fixed line numbers, and calls to standard Australian mobile phones free when calling from Telstra’s public payphones (from today).
In the announ ...

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

dapatter75
Level 2: Rookie

My business nbn modem has recently started showing a yellow login screen with no submit button? Any ideas?

Robert2021
Level 2: Rookie

I run a web hosting business. Our server IP addresses have been blocked from sending to @bigpond.com email addresses so clients emails sent to @bigpond.com email addresses are bouncing. This appears to be because Telstra is using 'UCEPROTECTL3' to de ...

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

Tazziegirl
Level 1: Cadet

Every time I try to watch the netball live, it asks me to sign in. So I sign in and when I go to watch the netball it signs me out and asks for me to sign in again. It's ridiculous 

Dbike
Level 1: Cadet

Anybody else having their prepaid force migrated? I will lose unlimited calls and texts overseas. Never had this before from Telstra, really terrible reasoning behind the change too - see photo. If it changes then I'll be porting out to another netwo ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Catmurfie
Level 1: Cadet

Hi there, I am having issues with Port forwarding on my Arcadyan Modem.I have successfully set up one rule, however the second rule does not work. I have tried disabling the modem and window defender firewalls, restarting and even doing a factory def ...

ScottBar
Level 2: Rookie

Hello all.   Looking for some guidance or people who are experiencing the same issue. With the EOFY sale just run I took up a Samsung S21+ online with a view to claiming the Bonus Galaxy Watch3.  Have received the phone with no issues and in rapid ti ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

omicronx91
Level 1: Cadet

Hi I am a new admin i would , like to create a softkey on the home screen of our VVX601's to open the Enterprise Common Directory. Has anyone done this before ?

Fieryservant
Level 1: Cadet

I'm a photographer and filmmaker and for me upload speeds are super important. To send clients work, and especially I would like to archive work to the cloud. At current speeds that isn't possible.I have the fastest plan I can buy at the moment which ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

dooodad
Level 1: Cadet

Hello All.  I have a Technicolor DJA0231. Few times a day we'll get disconnected. Looking in the logs it seems to be an issue with the ipv6 and DNS. Has anyone else had this issue. Basically when it happens the wifi is still connected but no internet ...

mr_tim
Level 6: Bloodhound

If you are purchasing a Telstra Upfront Mobile Plan, you will be required to use an Australian driver’s license or Australian passport, as these are the only accepted forms of ID for this plan.how silly! not everyone has these types of ID!I wanted to ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Nellieo
Level 1: Cadet

Hello I have a Telstra adsl core internet package set up at a rental property the data includes 500gb per month.the data does not register on my account.I don’t understand as I know the occupant uses the internet. What could be a possible reason for ...

Laurels
Level 1: Cadet

Can't find a way to start messages on my pre-paid service, let alone replacing the annoying standard message that I hear on other accounts..

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Bobo60
Level 1: Cadet

When will Telstra be receiving new shipment of xBox Series X

Stu_Pickles
Level 1: Cadet

Hi all, I have an Oppo phone, and have My Telstra app (version 67.0.120).I have a prepaid mobile, a prepaid data and a NBN account. Please help, any ideas welcome.When I try and add widget on my home screen, I get the following 

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

hades
Level 1: Cadet

Hi. I have had an ongoing issues over the last few weeks of the Telstra TV dropping out of live TV and going back to the menu at random times. I have rang Telstra twice and have done a hard reset as per instructions and this continues to happen. Is t ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

yrrag
Level 2: Rookie

Telstra TV keeps dropping out and returning to home page, am wired from modem to telstra TV. modem appears to be working ok. model 4700TL-Telstra TV, modem DJA0230

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit