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660,383 Members
513,335 Posts
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yrrag
Level 2: Rookie
ADH1
Level 2: Rookie

I have an unusual problem which has been going on for several years now so i thought it's time to ask the community for a solution.I have a sim on the Freedom Plus plan (soon to be grandfathered, I hear) which I use to text and call overseas. Most of ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

dapatter75
Level 1: Cadet

My business nbn modem has recently started showing a yellow login screen with no submit button? Any ideas?

AmandaBoz
Level 1: Cadet

Hi  I redeemed a gaming headset and it’s faulty how do I arrange an exchange
It was a Razer Kraken X  

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

BJ120
Level 1: Cadet

I have a Telstra nbn broadband over HFC and use an email provider on a website domain that I own. For over six months I have not been able to access email (send/receive) when connected to the broadband service. I am able to retrieve email when I conn ...

Jimmy45
Level 2: Rookie

Hi, I am trying to connect to Call Of Duty Mobile, and can load the app, but cannot connect to online games using cell data. I can with WiFi internet. I used to be able to but can no longer. I have uninstalled and reinstalled the app, taken sim out a ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

bluffcitydawg
Level 1: Cadet

We are an American company with iOS and Android apps used by Telstra customers to access their wildlife cameras.  We have had these apps in-use by Telstra customers for a number of years.   Just recently we have users randomly reporting their inabili ...

Brian90
Level 2: Rookie

My Telstra TV 3 did a software update on 16 July 2021. Device now freezes live TV after about an hour then reboots itself. This problem did not exist prior to software update. I have checked previous reports and suggested solutions.  1. It's live tv, ...

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

ivanji556527
Level 1: Cadet

Good morning - if I transfer my current SIM to an eSim while I'm roaming overseas would the activation process of the eSIM work while I'm connected to a roaming partner or would I have to do the activation in AU first? I don't want to risk losing my ...

mo18
Level 3: Gumshoe

Hello . I have nbn/ hfc with Telstra IP . I connect my iPad Air 1 by wifi to Modem. When I go to Google search page on Safari and go to search box annoying trending searches is displayed below. Have tried removal methods recommend by online. Worked f ...

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

lnette
Level 1: Cadet

I’ve just purchased this device and when I try use voice activation nothing happens. A voice message says this is not available right now. What is wrong 

Talz_125
Level 1: Cadet

I was migrated to one of the new prepaid plans at the end of June. I tried to set up auto recharge (after adding my billing details) both via the website and the app and it said "We are unable to set up your auto recharge. Please try again later". So ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

BT47
Level 1: Cadet

I have had the Telstra tv box for 2 days and when watching live tv it will just jump back to the home screen at times. How do I stop this from happening please? 

Derek25
Level 1: Cadet

Hi I have just paid for a rental on Box Office and it will not let me watch. Keeps saying ‘Unexpected Error’. Also says my expiry is 48 hours away when I haven’t been able to watch a second.

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

Archie23
Level 3: Gumshoe

Hi,I have been to Telstra Shops, have rung Telstra, no one has an idea. The service is appaling, and getting worse. I want to delete the annoying TELSTRA MESSAGE telling people to leave a ten second message after the Tone and they will convert it to ...

billy-the-kid
Level 1: Cadet

I have just bought my daughter a 365day woolworths access. and when i put the simcard in it asks for a network unlock code I know this is a telstra page but so if woolworths access aty the moment I just need basic answers to try to see were I go from ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Nothappyjan67
Level 2: Rookie


Whats the easiest way to find out why my landline is dead? Cheers 

Gaz170
Level 3: Gumshoe

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Xxvpn
Level 1: Cadet

I want to use grandstream GRP2601P handset. The handset connects to the modem using an ethernet cable. I need the Outbound Proxy and Authentication ID to configure the phone.

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Jacki21
Level 2: Rookie

Just this week, the 5G internet speed on my iPhone has gone really really slow with only 1 signal bar. I normally get 3 bars. I have already restarted the phone a number of times, and updated to the latest IOS with no success on improving the speed. ...

Bluenage
Level 3: Gumshoe

Hi All Yesterday I received our new NBN modem, the current firmware is 0.13.01r.  According to the Telstra website the updated firmware is 0.14.12r. How is my modem updated and when is it likely to occur? Thank you

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

DaveSouthPerth
Level 2: Rookie

Hi there,I have a client with 4 computers.There bigpond email address (name@bigpond.com) was configured not using secure settings, and works fineI replace 2 computers and have Outlook 365 installed, but I cannot get the address configured on these tw ...

Robert2021
Level 2: Rookie

I run a web hosting business. Our server IP addresses have been blocked from sending to @bigpond.com email addresses so clients emails sent to @bigpond.com email addresses are bouncing. This appears to be because Telstra is using 'UCEPROTECTL3' to de ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

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