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Level 1: Cadet

iPhone 10

Level 3: Gumshoe

Where do i go to get a detail explanation of why i got a $300 credit in my last bill ?

Community Manager TommyR Community Manager
Community Manager


We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

Level 1: Cadet

Since we received notification about scheduled maintenance to our NBN connection in early September, I have had around 10 dropouts each happening every day or two. The drop outs always happen in peak time around 9:30-10:30pm and last for around 15 mi ...

Level 1: Cadet

I can apparently get Cable to my unit but I haven’t a cable point in my place so how much would the install be

Community Manager TommyR Community Manager
Community Manager


  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Level 4: Private Eye

So the plan I ordered a couple of days ago was 90GB and is now 120GB? Does this get automatically applied to my phone plan? Seems a bit unfair if it doesn't.

Level 1: Cadet

Can anyone help me set up my email on iPhone X - I can receive but not send emails. It’s frustrating me !

Community Manager TommyR Community Manager
Community Manager

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Level 1: Cadet

Hi Telstra, can you cancel my AFL live pass for me. Im a telstra customer so can access it for free. Ive tried to unsubscribe on my AFL app but it doesnt work/ doesnt let me.

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans      

Level 1: Cadet

Started doing this after I updated to iOS 12. Anyone else having this issue?? I’ve tried everything!

Level 1: Cadet

Help! Currently I have FTTN broadband. Tonight I had three calls from my parents. On each occasion they could hear me talking but I could not hear them.I need help on how to fix this problem.

Community Manager TommyR Community Manager
Community Manager


Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Goodbye Excess Data Charges

Hello New Plans.

Find out more