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481,204 Posts
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RanajitDas
Level 2: Rookie

I have an NBN connection which was connected through Foxtel cable. I have disconnected Foxtel and getting rid of the foxtel cable. I also have a telstra cable coming to one of my walls. I have now connected to this telstra connection but on the smart ...

I’ve put in a disconnection notice a few weeks ago, and it’s scheduled for the 9th October. I’m all paid up until then. Telstra have disconnected me 4 days ago - and I work from home and need my internet! No tv either due to Telstra tv box. I can’t g ...

Community Manager ashliem Community Manager
Community Manager

Apple Watch S6 and SE are here – stay connected on the go, and track your activity, fitness, health and wellness.      

jim_m
Level 1: Cadet

I presently have an 'Unlimited Home Broadband' bundle running on cable. I typically get a download speed of 110Mbps at present. It seems I have to switch to NBN soon, and it looks like it will be a downgrade to 'nbn 50 Standard Plus' if I stay on the ...

SaschaE
Level 1: Cadet

I have used the self-install to connect to NBN but have been waiting for over 24 hours for NBN to connect me. 
What is the usual wait time for NBN to be connected? I live in Metropolitan Melbourne 

Community Manager ashliem Community Manager
Community Manager

This is unexpected. Samsung Galaxy S20 FE 5G features a colourful design, next level photography, and pro-grade performance.      

Go_tiges
Level 1: Cadet

Channel 9 and 7 have changed from qld to nsw channels.I live in qld and do not want to watch nsw news and other shows. Why?

Taytius
Level 1: Cadet

On the 8th of Sep 2020 i contacted Telsra on "messages" & created a new plan with them for NBN, as my current service "Cable is ending on the 13th Nov 2020". This was all done no order has arrived nor was i given an order NO: to track, i should be re ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Yeldarb
Level 20: Director

How long are they going to drag this out.....

gramel
Level 2: Rookie

I am trying to assess my usage habits before I change plans, I am on ADSL unlimited and for quite some time now I have NOT been able to get usage data, either historical or recent for this account.

I have tried previous suggestions of going to the das ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now for pre-order with Xbox All Access.    

Community Manager ashliem Community Manager
Community Manager

We’re excited to introduce some of the newest features of the Smart Troubleshooting Tool which can help you resolve NBN connection issues.  

Scott851
Level 1: Cadet

My Mobile data and messaging(sms/mms) are not working. Have reset phone (Samsung s10). Followed all online troubleshooting and have had no luck. It has been a week now with these faults. Telstra support has been terrible... Just been sent in circles ...

Community Manager ashliem Community Manager
Community Manager

Each month, we review customer feedback and work on enhancing and improving My Telstra. Here’s an overview of the latest additions and updates to hit the app this month.  

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit