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Level 1: Cadet


My contract will end on 05 Dec 18 and my connection details stated on my account is showing Standard Speed - ADSL2+. But my internet connection is NBN tier 25. I have been calling the costumer support so many times to fix the issue but still it hasn' ...

Level 2: Rookie

I have just renewed my BYO contract and have found out in the fine print that family data sharing is no longer available.  Not happy Telstra what a backward step!

Community Manager TommyR Community Manager
Community Manager


We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.  

Level 1: Cadet

It's half time Raiders vs Roosters
How is it possible Raiders have only conceded 2 penalties when they have got 3 penalty goals?

Level 1: Cadet

The address in our account is recorded incorrectly, I have previously asked to this to be changed. We live in an apartment block and the details listed are for another apartment on another floor. How do I change this?

Community Manager TommyR Community Manager
Community Manager

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Did you know that Google Home can now be used as a Bluetooth speaker?  

Level 2: Rookie

Hi I have a pixel 2 XL and my group text function is not working properly.
I start a group with multiple contacts and when I send the message, the reply messages come back to me as individual messages rather than as part of the original group.

Google t ...

Level 2: Rookie

Do you need a voucher to redeem your 24 month Foxtel offer.
The links from My Offer take me to Foxtel but only give me an option of 2 weeks free trial not 24 months.

Community Manager Emmasis Community Manager
Community Manager

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Find out more about changes to your Home Wireless Broadband and BigPond Mobile Broadband Plans      

Level 1: Cadet

Just wondering what everyone's ADSL internet speeds are, the operators hit me up with 'you have the minimum acceptable speed'. I get 2.5 megabits/second which translates to about 350 kilobytes per second which is barely able to watch a video at 720p ...

Level 1: Cadet

 I am only interested in one feature of this device, and am not surprised that like most technology in this day and age, it simply does not work.I can browse the windows media library from the Tesltra TV box, but cannot cast to it.I right click on a ...

Community Manager TommyR Community Manager
Community Manager


  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Level 1: Cadet

Hi. I continually sign up and pay for the streaming of games yet the app never lets me watch them. Every time I click watch it takes me to the purchase screen and I select the weekly plan. It then says I’m already subscribe to this and don’t need to ...

Level 1: Cadet

We've had the above phone for 6 months and has been registered and working until a few days ago. It now does not ring to alert an incoming call. 

Community Manager TommyR Community Manager
Community Manager


Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Goodbye Excess Data Charges

Hello New Plans.

Find out more