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530,737 Members
444,132 Posts
13,725 Solutions
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priojitganguly
Level 1: Cadet

It’s being 10 days that I have calling the Philippines call centre regarding a refund which was suppose to be credited back to my credit card within 5-7 working days ....... sick and tired of following up because 1. They don’t understand customers 2. ...

Erest
Level 1: Cadet

Hi does anyone have a working link or information on modem settings for ADSL connection to Bigpond network. I have an Asus dsl- n55u that I want to connect. Not syncing from the box.Thanks!

Community Manager ashliem Community Manager
Community Manager

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We will be switching off 3G in mid-2024. Find out more. 

Newhere2020
Level 1: Cadet

Is there anyway to transfer ownership of my account to somebody else without their permission while still keeping my own phone plan???? Meaning I have another person’s plan on my account which I would like to remove?

YdnaYevad
Level 5: Eagle Eye

Yesterday afternoon my bigpond email stopped syncing with outlook app on my iPhone and iPad Pro. I can still get mail on my Mac. I’ve tried deleting outlook, resetting account, checked all setting, no success. I’ve had to resort to using the iOS mail ...

Community Manager TimBartel Community Manager
Community Manager
RhysRenee
Level 1: Cadet

<image removed for privacy> I would like to know why app is reading a not yet due bill as overdue and restricting my Account?? Bill Issued 15th of Feb 2020 todays date is 24th of February 2020 and bill not due until 3rd of March 2020??? This is my hu ...

Michvdb
Level 1: Cadet
Community Manager TimBartel Community Manager
Community Manager

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As a Telstra customer, the variety of options and online tools you have available to you make it easy to manage and pay your bills. But there’s no easier way than with Direct Debit.
 

RMart0490
Level 1: Cadet

Hi there. Im trying to connect my laptop and other devices and it asks for the network secruity key. I have checked the modem and the box it came in and there is no number referenced to a security key. Does anyone know where I can find it? Thanks. 

DarnHard
Level 2: Rookie

try as I might I cannot get the ports I have forwarded to be seen externallyset port fwds in modem (FAST5355-A)check ports , ports closed do I have to buy another modem and get rid of the supplied telstra one ? 

Community Manager TimBartel Community Manager
Community Manager

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If you’re a Telstra business customer you have access to personalised support regardless of the size of your business, or the amount you spend on Telstra business services each month.

CharleneN
Level 1: Cadet

After 7 phone calls to Telstra support with several tests, including a NBN technician visit, the internet drop outs and unuseable connection cannot be resolved, running out of options.Any suggestions other than cancelling service?

Goldfinger1
Level 1: Cadet

The last three accounts from Telstra show I have a Netflix subscription, something I have not arranged nor has any one else had access to my phone to do so. Netflix confirms I don't have a subscription with them. My Telstra account in the section sho ...

Community Manager ashliem Community Manager
Community Manager

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If you’re new to CrowdSupport and need help asking your first question, we’ve put together this guide to walk you through how to post on the community.  

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit