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650,051 Members
505,928 Posts
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Yodave
Level 1: Cadet

I have two iPads. From one of them I receive email notifications when data usage reaches 85% etc. No notifications come from my second iPad. How do I turn notifications on.

LtYu
Level 1: Cadet

Hi guys,please help! Tried to connect Chinese server from my local desktop, Telstra NBN (FTTC), HIGH PING (latency)!! Tracing route to 223.252.226.255 over a maximum of 30 hops1 <1 ms <1 ms <1 ms RT-AC86U-57B0 [192.168.1.1]
2 <1 ms <1 ms <1 ms mymodem ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Lozmon
Level 1: Cadet

hi I setup a new prepaid sim this afternoon & put $20 credit on it. I have accidentally set it up as a prepaid mobile broadband, as I'm putting the sim card into a gps tracker. however I need it to be be able to accept calls & texts which I've found ...

Chops762
Level 1: Cadet

Hi, I’ve been waiting for 4 days for esim to activate I,ve spent all morning on Telstra messager no solution!. I also called Telstra customer support they say it’s takes 24hrs I’m still waiting... is there any help from Telstra?

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Me250
Level 1: Cadet

Hiya. For some reason I cannot send or receive sms / txt message from my new ipad Air 4. It is on a Telstra Plan with a sim in it. how do I fix it?

jethro3
Level 1: Cadet

The new app doesn't show in the Google play store on my Samsung S5.Is that because my S5 OS needs upgrading?I dont want to risk updating the OS unless I know its going to fix the problem.Do apps generally not show up on Google play store if they are ...

Community Manager ashliem Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account and services.    

KJDp
Level 1: Cadet

Hi, I'm hoping someone can help me out. I was looking at signing up for Kayo, just for the MotoGP really, and I was wondering what is the best plan. I will be receiving a TelstraTV in the next week or so and saw there were several different tiers of ...

Chuc
Level 1: Cadet

I have been using my telstra account to pay for a few of my subscriptions through Google pay. Its been working well for over a year but these last couple days I have gotten a message saying payment rejected and the telstra pay option is red and say u ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

byj
Level 1: Cadet

I'm only trying to set up to receive the bill via email instead of paper and set up AutoPay for a upfront monthly plan, but no matter what account I logged in via My Telstra account, Telstra Tools or My Telstra App, this shoulder-shrugging lady alway ...

qmg100
Level 1: Cadet

Just received an email @telstra: you have won. It goes on to say that "we randomly choose 10 happy visitors who receive a give-away from our sponsors. This is our way of saying thank you because you are a loyal telstra user. To win all you have to do ...

Community Manager ashliem Community Manager
Community Manager

Take a look at our highlights from the last month, and find out who our Most Valuable Contributors were for February!  

Teslstrible
Level 1: Cadet

I have been led to believe from experience that My Telstra App residential enquiries staff overseas may be mining business customers data by keeping them in the wrong section of Chat , asking personal business details. Or are they keeping biz clients ...

bestPili
Level 1: Cadet

Im planning to upgrade my NBN plan from Standard Plus 50 to Premium 100. I have 2 existing credits with my current account. 1st is for Technical issues encountered and customer experience ($30 while the plan is active) and 2nd just got an email from ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Shaunpro1
Level 2: Rookie
AFL

Hi I am looking to redeem the new Kayo $5 per month offer, My Telstra shows Im eligible and takes me to a sign up link but the one time code pin I need to enter is not being sent to my mobile number, can anything be done to sort this? Would much rath ...

captainfez
Level 2: Rookie

Hi. I received my Xbox Series X a couple of months ago and redeemed the code on the machine (as it doesn't come with a physical one like the One S) at setup. This rolled my previous membership into a Game Pass Unlimited/Ultimate membership, and every ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

Bones29
Level 2: Rookie

Unable to login to email since 4am 18/4/21, is there an outage, please help.

Community Manager Kjorg Community Manager
Community Manager

Telstra has made the decision to stop growing its mailbox account base, therefore no new accounts will be able to be created via My Telstra, and new accounts are no longer offered to new customers/services.   Importantly, however – all currently acti ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Any chance velocity will collapse so those of us living in velocity only areas can have some choice of providers?

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Nothappi
Level 1: Cadet
NRL

Hey my Debit card got scammed, so, I was unable to pay my subscription for April , due to the facts, that I didn’t have a new card in my pocession ??
All I want from Telstra is a bit common sense and reset my Kayo profile so the offer recommences??

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

Viking7
Level 1: Cadet

I would like to do port forwarding but cannot find where to do so with my Telstra smart modem gen2 lh1000 can anyone advise me how to go about this?

Hi there I have a credit card linked to my accountbut I cannot purchase movies on my Telstra tV I can if I use the app on my phone? 
why is it not linking and how do I fix this  thanks 

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

kaysef
Level 1: Cadet

how do i find out if voice mail is activated on my home phone and how do i retrieve messages?

Olalola
Level 2: Rookie

Hello, i’m having a problem which seems to be a common issue but I haven’t found an answer yet.First of all, all my devices are compatible and my Telstra plan is elgibie for Telstra One. When I try to activate Telstra one to use with my cellular Appl ...

Community Manager ashliem Community Manager
Community Manager

Your new window to the world. With a slim design, a vibrant entertainment system, and amazing performance, the new Galaxy Tab A7 is a stylish new companion for your life.        

EDENLEGAL
Level 1: Cadet

Can Telstra please explain why we cannot pay our bill by cheques.We received no such notification and indeed the Telstra bill still provides for such an option given that we can pay this bill at any Post Office.Cheques are still proper and legal tend ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit