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673,695 Members
518,245 Posts
15,797 Solutions
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ashqld
Level 5: Eagle Eye

I have received my new 13 pro and had trouble with esim went to telstra shop they had problem to so I got normal sim so I could use phone. Problem now is my order is still progress and I have not been  updated to new plan. I spoke to support on messa ...

Liza71
Level 2: Rookie

I have always been able to just add any purchase or rentals to my account. And today it' asking to link a new payment method.  Searched where to do this with no luck. Anyone have any suggestions?  Noticed on the forums that others have posted as far ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Jade92
Level 1: Cadet

Hello,My data works fine but whenever I go to my family house my data is so slow I try to search or try to watch a video nothing will load or will take forever to do anything, I have data and mostly full signal, I can walk out the front door and look ...

DM036
Level 1: Cadet

I need a new remote for my Foxtel iQ4 box. How can I get one through Telstra?

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Hollyth
Level 1: Cadet

Hi, I just signed up to the one month free trial of Foxtel Now and watched it for about 20 minutes. When I went to log in again about half hour later it wouldn’t allow me toand said “this device has already had a free trial”. The subscription shows o ...

JEB62
Level 2: Rookie

After paying the same amount for years the price of my plan has suddenly increased without notification

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Bruce-York
Level 1: Cadet

MY MODEM WAS ORDERED ABOUT 25TH SEPTEMBER AND HAS STILL NOT BEEN DELIVERED.  WHEN CAN I EXPECT IT PLEASE AS IT WAS MEANT TO BE DELIEVERED IN 7-10 DAYS FROM THIS DATE?   THANBKS,    

pxg14
Level 2: Rookie

Is anyone having issues transferring eSIMs to new phones?Gold Member Support have been completely useless in the 4 days since contacting them via Telstra app.The thread has gone like this: Wed 29th Sept 1. Message to support regarding issue associate ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

Help89
Level 2: Rookie

Someone please help this is all I am getting after deactivating my Telstra one number so I can activate my series 6 watch I have been on the message app for over 5hrs and on the phone for 2 and still no outcome, how o I activate my series6 watch? I c ...

John-W
Level 1: Cadet

Hi I am receiving an error HTTP Error 404. The requested resource is not found.When trying to access https://alumni.telstra.com.au/Is the site offline or is Telstra documentation pointing to an old address?

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

maddi3
Level 1: Cadet

Hi, has anyone had issues receiving calls and texts off certain numbers? I ported my number from Optus over 2 years ago and have been trying to get Telstra to fix the issue ever since. When they call they hear a message saying "Optus wishes to advise ...

Peter778
Level 1: Cadet

What is my monthly average Internet useage past 6 months?

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

Boba50
Level 1: Cadet

I am having a problem with kayo it frequently wants me to re activate, where as Netflix never has. I stream thru telstra TV 4701TL. Can anyone advise why kayo demand this where others work fine from first log in?thanks for your help

paulhaz
Level 2: Rookie

I am unable to load the 10 Play app on my Telstra TV model 4701TL version 10.0.3 6071The 10 Play app version is version 5.1.2 released September 2020.
I have contacted channel 10 and they have advised i need to download version 6.5.0
I have uninstalled ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

A612
Level 2: Rookie

My account was transitioned to one of the new Telstra Pre-Paid plans during August 2021. I am experiencing multiple issues (system errors, auto recharge, tax invoices) when logging into my account, since migration of my plan to the new plan/system/pr ...

Quindownunder
Level 1: Cadet

If my LH1000 switches to backup 4g is it consuming my home broadband data usage or my mobile service data usage.

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

AlexOnline
Level 2: Rookie

Hi, if you do a search on these forums for "robot voice" or "robotic voice", people on a Pixel 3A have complained that calls turn into a high pitched robotic voice.
Well I have this problem too, with an iPhone 12 Pro Max, and honestly, it's very annoy ...

Sleazo
Level 1: Cadet

Please help. No one seems to be able to help me in just setting up my new tv. 

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Julzey
Level 3: Gumshoe

My Telstra TV 4700TL is displaying DST for QLD when QLD does not observe DST. I’ve tried to reset my Telstra box and restarted but no change I cannot manually change the time only the time zone

Community Manager ashliem Community Manager
Community Manager

Buy a Telstra Smart Wi-Fi Booster and have peace of mind, with a guarantee that Telstra will deliver Wi-Fi coverage in every room of the home, or have no more to pay.          

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Me5593
Level 1: Cadet

IQ5

Hi,i want to upgrade my iq2, to iq5.  Call Telstra and they told me that i would have to wait for an email advising me it can be upgraded - so ok no problem.  I was going past a Telstra shop and dropped in, they gave me a number to call, it turns out ...

Nothappy39-
Level 1: Cadet

Hi for 5 weeks now I have been trying to get my internet speed up at the moment it is very slow I pay for standard .only in ADSL as cannot get NBN I have had 3 technicians and 2 modems . Telstra suggested . They sold me a faulty modem sent me another ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

jenmcl
Level 1: Cadet

I can't find a copy of my mobile plan. Trying to find which countries I have free international calls to.  Also, if not free, then what rate do I pay for different countries. 

GetThePicture
Level 1: Cadet

Hi there. I have successfully connected up a USB stick to the port on my Broadband modem and have enable remote access via Services->Remote Web Access. However because of the modern browsers forcing all sites to have "SSL" certificates I can't access ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Angie31
Level 1: Cadet

How do I get onto Wi-Fi telstra air on my ipad

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