CrowdSupport®

People like you. Questions like yours.
cancel
461,574 Members
401,635 Posts
11,740 Solutions
Logged in Members (1,090)View
Logged in Members (0)
greg6210
Level 1: Cadet

My credit card details changed and it was unable to pay for my subscription. My account is now in hibernate and it won't let me update my payment options. How do I fix this?

RAVENKY
Level 1: Cadet

My phone keeps going hot. A red light comes on then it glinches.. the phone is clearly malfunctioning since i got it. It is a Samsung 9. I want an upgrade on this phone.

thumbnail (1).jpg

We’re continually innovating and upgrading our technology to improve your Telstra Air® app experience.    

SSM6
Level 1: Cadet

Quick question, we have activated Broadband Connect on our internet. With two young kiddies thought it to be a great idea. Once activated, we when and checked if all was good... to find that sites such as porn etc POP up with descriptions, don't open ...

LightningSibes
Level 2: Rookie

Is anyone else receiving multiple text every day? Text says, Christina Morrow shared a Facebook album with you, it also supplies a link. Blocking the number does nothing, as every text is being sent from a different mobile number. Up to 10 texts per ...

Community Manager Emmasis Community Manager
Community Manager

crowdSupport-mobile-blue.jpg

Introducing a new Family and Friends offer with our popular lease plans added with the Samsung Galaxy S9 64GB!        

HFarid
Level 1: Cadet

Hi,I contacted Telstra Support but did not get anything more than layer 1 and lights checking. If anyone from NBN team is looking at this page, please review INC05043227. This does not seem to be a problem with any of the networking equipment at home ...

HFarid
Level 1: Cadet

Hi,I contacted Telstra Support but did not get anything more than layer 1 and lights checking. If anyone from NBN team is looking at this page, please review INC05043227. This does not seem to be a problem with any of the networking equipment at home ...

051-teaser.jpg

Back in April 2018 we gave two of our very own Brains Trust,  @ForensicsGuru and @cf4 the new  Samsung Galaxy S9 as well as the Samsung Galaxy S9+ to review.    

Jean26
Level 1: Cadet

The five dollars a month for Apple Watch charge is that all you pay or will there be additional charges if you call or text from the watch?

Saxman1
Level 1: Cadet

Hi,I am unable to log into the NRL tipping app on my iPad! I try to log in and the app just disappears.In the past years I have had no trouble,this year won’t let me? I can log into the fantasy app and the NRL app....just not the NRL tipping app??

Support Team TommyR
Support Team

large - 366x549.jpg

Did you know that Google Home can now be used as a Bluetooth speaker?  

Mosto
Level 1: Cadet

I’m trying to scream NRL on my iPad. When I go to Live Pass in the settings it shows an active pass to 31/01/20. When I attempt to stream any live matches or highlights it will work if I don’t switch to full screen, but if I do the video closes and I ...

Colliedogg
Level 1: Cadet

Hi, am experiencing consistently slow D/L speeds (under 5 Mbps). We have: Speed Boost NBN Standard Plus Speed Boost - This should achieve 40-50 Mbps I think. Can someone advise what I should look at on MyGateway? DSL is showing as disconnected, Ether ...

072-teaser.jpg

  The decision to cease sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners has been reversed. 

Goodbye Excess Data Charges

Hello New Plans.

Find out more