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Community Manager Kjorg Community Manager
Community Manager

What is FluBot? FluBot is malware (like a computer virus) that can be installed on your Android mobile handset if you click on a link in a malicious link in an SMS.

Luddite6892
Level 1: Cadet

I have a Netgear Nighthawk Mobile wifi thingy. Had it about 18 mths, been working fine. About 12 weeks ago I noticed things were taking forever to download (think dial-up-speed), especially images.I've tried disconnecting and restarting etc.My comput ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Support Team TommyR
Support Team

 
Everything you need to know about Telstra Messaging.   

Jefferson2
Level 1: Cadet

I get a couple of these each day. I block the numbers but they just keep on arriving. Is there a more effective option to stop these annoying texts?

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

phoenix59
Level 1: Cadet

Hello Postmaster, I am the webmaster for the No5G party. We are a registered political party in Australia. You can find us listed here: https://aec.gov.au/Parties_and_Representatives/party_registration/Registered_parties/ Many of our members have Tel ...

michaelothes1
Level 1: Cadet

My wife is a Telstra customer of 50 years standing. Her account is paid by direct debit on her Platinum credit card monthly and she has never missed any payment; 600 so far and counting. When she tried to increase her plan by $10/month, the operator ...

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

ARobKermit
Level 3: Gumshoe

I just tried optimiser for the second time as I understand that both the modem software and game optimiser software have been updated. It does seem quite slow although my bigger issue is it just doesn't work with Safari (works with Chrome)Modem softw ...

dennphy
Level 2: Rookie

Have spoken to numerous people on Telstra accounts for many hours over the past few weeks to upgrade my plan from 50/20 to higher speed either 100/40 or even 250/25. Some say I can go to 250/25 on HFC in my area. Yet I never get an email confirming t ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

Aimee1988
Level 1: Cadet

Hi there, I am trying to port my number from Amaysim to Telstra and was on the phone with Telstra for over two hours yesterday trying to make it happen. The Telstra rep I was speaking with told me that he can't port my number without my Amaysim accou ...

Bmw69
Level 1: Cadet

Won’t play back

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

Community Manager ashliem Community Manager
Community Manager

Buy a Telstra Smart Wi-Fi Booster and have peace of mind, with a guarantee that Telstra will deliver Wi-Fi coverage in every room of the home, or have no more to pay.          

Firepac
Level 2: Rookie

I have a new Smart Modem Gen 2 DJA0231TLS, which I have successfully set up and is working perfectly. I did change the supplied wifi network name and password to the old one and everything works.When I try to set up the Telstra Smart wifi Booster Gen ...

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

Jayvid
Level 1: Cadet

We run a small business that sends out confirmation emails to customers. Bigpond is rejecting the Gmail I.P address. How do we resolve this issue?The response from the remote server was:550 5.7.1 Connection refused from 209.85.167.43. IB110

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

So to cancel the account, need to call , i call, get told you can do everything online....:smacks head" Yes I had foxtel GO/Now in 2016...wsa thinking of going back to this premium service....up can i give my Net Promoter Score now??

SIAutomation
Level 1: Cadet

This issue has been pointed out a couple months ago and has never been resolved. The small business shop still won't let small business owners use 10 digit account numbers. I'm trying to buy something and when I get to the 'Setup and Delivery' page i ...

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Rox1111
Level 1: Cadet

I'm not usually one to complain, but I feel the need to.  I used the online chat to see what to do about a lost device and after a few checks on my account and a couple of messages later I was told that I was eligible for a replacement device, and th ...

anneabell
Level 5: Eagle Eye

Anyone else had issues applying for the telstra care package? I applied but have not received the voucher codes. I've checked my emails,and spam folders but nothing.  Even though got a message saying it went though..  I contacted support who'd advise ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

John_All
Level 1: Cadet

Just been scammed by the gumtree / Paypal scam (as I have just found out). The phone i 'sold' is in transit by post now. How to I have the IMEI blocked so that at least the phone is useless to them?Look up "paypal tracking number before payment" scam ...

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Thursday2007
Level 1: Cadet

Hi can one sign up to kayo for one month via Telstra and then cancel after one month if no good?

stolk61
Level 1: Cadet

I received a new Gen2 modem (DJA0231) and installed OK, except for the Mobile 4G sim backup.  Mobile is Enabled but the service is Disabled.When looking at the Mobile settings for the SIM, there is a Pin Protection set which requires PIN Code to enab ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

Julzey
Level 3: Gumshoe

My Telstra TV 4700TL is displaying DST for QLD when QLD does not observe DST. I’ve tried to reset my Telstra box and restarted but no change I cannot manually change the time only the time zone

SnapperHead69
Level 1: Cadet

I know there is a previous post regarding this, as I've tried all the suggested fix's..... but it ain't fixed. Haven't had this problem before. All devices are still connected and working fine. Nothing in my network config has changed..... LH1000 jus ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Sonny11
Level 1: Cadet

The remote for our Foxtel IQ main box isn’t working the blue light keeps flashing and it doesn’t change channels etc can you please send me a replacement 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit