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673,819 Members
518,299 Posts
15,798 Solutions
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ephraims
Level 1: Cadet

I used to have the voice to text function on my phone which i paid $15 a month for. This was the premium service where i could leave my own voicemail announcement and the message would also be converted to a text. I recently changed my plan and got c ...

19W
Level 1: Cadet

Is Usage initiated by incoming calls and/or MessageBank txts?

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

Garnerville
Level 1: Cadet

Having trouble trying to activate a new IQ4 box 

bob105
Level 1: Cadet

I am travelling in Germany and wanted to ensure I had access when no wifi was available so enabled Day Pass, however when I have no wifi I cannot access the internet, no e-mail, no messages or whatsApp, no maps so no way to get information. Telstra h ...

Community Manager Kjorg Community Manager
Community Manager

We’re always working to improve the My Telstra app and this month is no different. Check out the latest features that await you the next time you open the app.  

Denis4680
Level 3: Gumshoe

Setting up a Telstra TV 3 (Telstra TV 4701TL - Software version 10.0.3 Build 6071) and so far have been overall happy with the features added to my old non smart TV. The seamless integration of the advanced remote controlling both TV power/volume as ...

Bruce-York
Level 1: Cadet

MY MODEM WAS ORDERED ABOUT 25TH SEPTEMBER AND HAS STILL NOT BEEN DELIVERED.  WHEN CAN I EXPECT IT PLEASE AS IT WAS MEANT TO BE DELIEVERED IN 7-10 DAYS FROM THIS DATE?   THANBKS,    

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Jj1471
Level 1: Cadet

Hi we have had our internet down for 5 days. The technician came around and fixed a cable but said our modem is broken. We went to the store they didn’t have appointments. Told to call a number. The phone message suggested the app. The app told me to ...

Jade92
Level 1: Cadet

Hello,My data works fine but whenever I go to my family house my data is so slow I try to search or try to watch a video nothing will load or will take forever to do anything, I have data and mostly full signal, I can walk out the front door and look ...

Community Manager ashliem Community Manager
Community Manager

Introducing the CrowdSupport Brains Trust for 2021!    

Ashleyw1342
Level 3: Gumshoe

Hello has anyone had their phone show up and still say in progress on the order tracker I’ve ordered 3 things this week the phone case for the pro max which arrived but had tracking then I ordered a MagSafe charger which showed up without any trackin ...

189
Level 1: Cadet

I have just opened my elstra account and I want to see my account but havw no idea how to find it

Community Manager Kjorg Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and improving old ones to make it easier for you to manage your Telstra account.  

Myk1
Level 1: Cadet

The Apple TV application was announced for the Roku devices in November 2019, is the Apple TV application coming to the Telstra TV and when will this be happening..?  Will it take two plus years after the initial announcement of support for Roku devi ...

Calan
Level 1: Cadet

Hi, I have Telstra premium speed internet (hybrid fibre / coaxial) and am getting speeds in line with those promised by the package. Video streaming (Netflix, Stan, Foxtel) is working well, but internet browsing performance is very poor on all device ...

Community Manager aaron_h Community Manager
Community Manager

Capture the colours of the world in their truest form with the revolutionary Find X3 Pro 5G.

pxg14
Level 2: Rookie

Is anyone having issues transferring eSIMs to new phones?Gold Member Support have been completely useless in the 4 days since contacting them via Telstra app.The thread has gone like this: Wed 29th Sept 1. Message to support regarding issue associate ...

Community Manager ashliem Community Manager
Community Manager

Experience the best of your world and the world around you. Galaxy Buds Pro deliver immersive sound with intelligent Active Noise Cancelling, so you can effortlessly control what you want to hear.   

Sue12
Level 1: Cadet

Why is my IQ box empty and won’t record even though it says it is

GDouglas55
Level 1: Cadet

Standard Plan charges increased to $95/month as of 1 Oct but email received 31 Aug 21 stated that a $5 credit would be applied for the first 3 months to Jan22. When is this applied?

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

Rstewart
Level 2: Rookie

Hi just a week ago my bigpond.net.au email stopped syncing between my Windows 10 laptop, my Ipad pro and my Iphone 12. Everything has been working perfectly before this, I havent changed any passwords or changed any settings or anything like that. No ...

Michael-1234567
Level 5: Eagle Eye

These are the steps involved in the fault on Telstra Plus website I reported on 11/10/21: https://plus.telstra.com.au/ click "Rewards Store"click "Home Office & Internet" click "Telstra Call Guardian 301"click "Verify and Redeem" and enter PINon "You ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Ourph
Level 1: Cadet

keep getting "we are having trouble with that account"

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now.
   

Swamprat96
Level 3: Gumshoe

This defies logic. So you're in a mobile blackspot and go to report it to Telstra- and they take you through an automated mobile test servicee that fails- because you're in a blackspot! Thats one way of making sure noone complains. 224 Del Monte Pl, ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.        

John-W
Level 1: Cadet

Hi I am receiving an error HTTP Error 404. The requested resource is not found.When trying to access https://alumni.telstra.com.au/Is the site offline or is Telstra documentation pointing to an old address?

ashqld
Level 5: Eagle Eye

I have received my new 13 pro and had trouble with esim went to telstra shop they had problem to so I got normal sim so I could use phone. Problem now is my order is still progress and I have not been  updated to new plan. I spoke to support on messa ...

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Liza71
Level 2: Rookie

I have always been able to just add any purchase or rentals to my account. And today it' asking to link a new payment method.  Searched where to do this with no luck. Anyone have any suggestions?  Noticed on the forums that others have posted as far ...

Set it & forget it

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