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Richcc
Level 1: Cadet

Ordered swap from Telstra cable to NBN last night. Got a call today from “Telstra nbn” wanting name and DOB. Said I’d call back. Want to check it’s legit. 

Sam-496
Level 2: Rookie

Hi! I've just ordered an iPhone 12 pro 256gb in Graphite last saturday.. how accurate is the current 1-2 week lead time on the website? Not keen on waiting longer than that.

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Introducing Pixel 4a 5G – experience fast downloading with 5G, an adaptive long-lasting battery, and a camera that helps you take your best shots.  

Mathew13
Level 1: Cadet

Hi All,Sorry, this is a bit long. Last month our Bigbond cable service ended, so I got NBN HFC installed instead.The BigPond cable was a 100m plan.The NBN got installed & it was a 50m plan.I tried for many many hours on the 24/7 chat to get that fixe ...

ZT2
Level 1: Cadet

Hii i am unable to active telstra tv. After putting code and after login i am unable to proceed. Thanks

Community Manager ashliem Community Manager
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This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.    

BecTic
Level 3: Gumshoe

Hi, Anyone else had trouble connecting their Apple watch series 6 to One Number? I've been chatting online to Telstra, its been a long painful process.  Yet to get a resolve. Any successes out there? 

Chris280
Level 1: Cadet

Hi there, so we have had the nbn if that's what you would call it for 6 months plus now, and every single bill states no usage. That's because we never ever have wifi signals. It is there and it is so so slow and faint that even when you do use it, i ...

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We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

RYUSHIDOMAN
Level 3: Gumshoe

Telstra have put me into debt collectors twice as I refuse to pay for CRAP NBN service. Tried to ring 132000 bill and 1800461799. Both request mobile even though it knows I am on a business landline . When I do not input a mobile number it hangs up. ...

asdlong
Level 2: Rookie

I have been watching the forums but have not seen any answers. We rely on webmail for our business and personal emails and have tried forwarding them all to another email without success. Please advise how we can access our emails ASAP as we have not ...

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Introducing Samsung Galaxy Tab Active3 – available now from Telstra.        

Exl
Level 2: Rookie

I recently accepted a trade in offer on-line from Telstra for my Iphone 11 Pro Max. I received confirmation from Telstra that they had received my acceptance and would be sending me a satchel in which I should return my phone. I received the Reply Pa ...

mick62066
Level 2: Rookie

how do I recover my NBN Password.

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We’re excited to announce that Xbox Series X and Xbox Series S are available now for pre-order with Xbox All Access.    

ANN444
Level 1: Cadet

No help in.support of archived community forums. I simply want to be advised how to unlock my Telstra 4g pocket wifi in use several years.  I want to have the freedom to be able to use any service provider sim for data use to my tablet and other.devi ...

markyj
Level 2: Rookie

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

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Your new window to the world. With a slim design, a vibrant entertainment system, and amazing performance, the new Galaxy Tab A7 is a stylish new companion for your life.        

DrKrac
Level 3: Gumshoe

Hello I am wondering when the 30,000 Telstra Plus points that is part of the Xbox All Access pre-order will show up in my account. My Series X arrived today, but no sign of the points in my account yet. Thanks.

Ashado
Level 2: Rookie

After the Windows 10 updates over the last few days, all three of my PCs at home crash when connecting to Telstra NBN on the Smart Modem by WiFi.  The PCs work fine until I try to connect to WiFi. I thought it was to do with the PC updates and scoure ...

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Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

SingingYogi
Level 2: Rookie

Hi guys thanks so much for sharing and posting your stories and wisdoms.May I know about your experience porting your mobile phone service from Vodafone to Telstra in the recent 2 months or so?I am thinking of moving my mobile phone plan from Vodafon ...

nareller11
Level 1: Cadet

HI migrated my POP email address a month ago, it worked for a week and has stopped working.  I called and was advised the team in the US had not completed the migration and am now getting the run around as no one seems to know how this can be fixed.  ...

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Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Al1234567
Level 1: Cadet

I have updated my plan to the Google Pixel 5 with the Redeemable Hub Max.The code never came through and I have now contacted support 5 seperate times over 2 weeks with no code and no resolution. It is a joke and this online only support is terrible, ...

star26
Level 1: Cadet

this account in the name of Bruce  to be changed to Lynette  because Bruce has recently passed away.  Thank you Lyn   <edited for privacy>

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Due to a limitation across the iPhone 12 family, you won't be able to use 5G if you have Dual SIM enabled. This issue isn't unique to Telstra. To access 5G, you'll need to disable your secondary mobile service.    

DBfamily
Level 1: Cadet

I have returned a phone for Trade in 20 days ago via Aust Post, nothing received back and very disappointed as follow up is getting me nowhere. How do I follow this up??????? Help please  

Bellisamum
Level 1: Cadet

I have a Telstra account and id number yet when I try to log into My Telstra on my iPhone 12 Pro, I first get the message'My Telstra wants to use 'telstra.com' to sign in. I click 'continue', enter my username and password and receive the message "We ...

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We will be switching off 3G in mid-2024. Find out more.  

Psycho1
Level 1: Cadet

Hi just wondering how I can get pre sale gunners tickets being a Telstra customer? 

Jamesbrah
Level 1: Cadet

Hello, Ordered the Xbox Series X in October, got 1 email confirming I was in Wave 2. Since then no updates and every time I try to contact Telstra to confirm everything is 'on track' I get very confused support people on the app who don't quite know ...

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Introducing iPad Air (4th Gen) – with a stunning 10.9-inch Liquid Retina display, incredible graphics, and A14 Bionic chip for the power to bring your ideas to life.    

SimonMackay
Level 1: Cadet

I have Telstra Mail email set up on my smartphone and my laptop computer. But recently I have noticed I am having trouble with allowing all devices to sync my email inbox concurrently. They are all set up to use IMAP protocol because Telstra Mail imp ...

jackie23
Level 2: Rookie

Why is it so hard to contact Telstra? I have been having faults after fault and every number we call we get the voice message or hang up and telling us to send a message through the team. ON THE CHATSo you verify your details, speak to them, some tro ...

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Game Optimiser is our new gaming add-on that gives you the power to prioritise internet traffic in your home network, choose servers, help curb lag spikes and more.    

Hey All. Anyone had a similar experience, and any ideas on how to resolve it ?
Purchased an item through Telstra Plus, using available Plus points and funds from my bank account.

On finalising the order, i got the error message "Unable to redeem points ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit