CrowdSupport®

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638,108 Members
497,044 Posts
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spamvictim99
Level 2: Rookie

where is the Android 11 Update for Samsung Note 20? Telstra is now officially the last on the planet!!!

CH66
Level 1: Cadet

Hi,Our house is registered with NBN as fibre to FTTC and yet we are NOT and work off HFC (foxtel cable) for our internet. To move onto the NBN we would like Telstra to send us a NBN connection box, splitter and cable for connection to the HFC outlet ...

Community Manager ashliem Community Manager
Community Manager

We will be switching off 3G in mid-2024. Find out more.  

Angrydad
Level 1: Cadet

How can I block my daughter from using her phone  while she is away ! It is under my account and I need to teach a lesson . I have an iPhone 6 and she has an iPhone 11 thanks

Incaztec
Level 2: Rookie

Received to Hotmail the following: "We're making changes to your Telstra Broadband Protect Bundle From 31st March 2021 the following features of Telstra Broadband Protect will be removed:•Anti-Virus Plus Security (downloadable software)•Safe Browser ...

Community Manager ashliem Community Manager
Community Manager

Introducing iPad Air (4th Gen) – with a stunning 10.9-inch Liquid Retina display, incredible graphics, and A14 Bionic chip for the power to bring your ideas to life.    

csp
Level 2: Rookie

Sorry but this will be a long posting. 21 days ago I switched from myTelstra 8Mbs ADSL service to a FTTN 50Mbs Telstra NBN (with their 0F5B17 Smart modem) service but unfortunately in those 21 days I have only experienced about 50Mbs for about three ...

Previous Scenario:I had my google home devices/smart devices all working seamlessly on the modem provided by my last IP. No issues connecting anything whatsoever (it was a TP-Link Archer VR500v) but the speeds were relatively shocking, and I am in a ...

Community Manager ashliem Community Manager
Community Manager

Samsung Galaxy S21 Series 5G is available now for pre-order.

 

Eb01vm
Level 1: Cadet

We were switched to nbn on friday and i have plugged new modem in. All lights are green. Since then, when trying to connect devices(mobile, laptop, foxtel) via wi-fi i get a message "internet may not be available" and cant access anything online. Can ...

Tysio100
Level 1: Cadet

Hi team,
I'm trying to view Geelong v Richmond game for 2012 Round 4 on AFL Live Pass.I can only see 3 quarters of it, and the 3rd term is duplicated twice.Are you able to resolve this please? Thanks! Regards,

Tyson

Community Manager ashliem Community Manager
Community Manager

Blast past fast. 5G speed. A14 Bionic, the fastest chip in a smartphone. An edge-to-edge OLED display. And Night mode on every camera.  

INSIGHTSA
Level 1: Cadet

When a caller rings my phone it states 'engaged'  ...when it is not engaged ..? 

Delorian
Level 1: Cadet

Hi all have been having loads of trouble with nbn since our last storm.  Finally (after days) the nbn box (Fttc) has powered up.  On the modem all lights on the back are green, except “mobile mode” which is off.  The light on the front of the modem i ...

Community Manager ashliem Community Manager
Community Manager

We’re here to keep you connected and up to date about COVID-19 (Coronavirus).        

BlueTones
Level 2: Rookie

Folks, I installed a Telstra Smart Modem™ Gen 2 and its subnet range is 192.168.0.x however I connected my existing network to the Smart Modem so now I have a wifi router at either end of the house. My existing network uses the 192.168.1.x subnet, al ...

Perrychef
Level 4: Private Eye

G'day,I can log in as I just have to be able to ask a question. Why is it that sometimes when I try to find something on the net. I receive this Pop Up Sign. When I try to sign it I receive incorrect Pass Word.Now I also need to ask why cannot I add ...

Community Manager ashliem Community Manager
Community Manager

Faster forward. 5G speed. A14 Bionic, the fastest chip in a smartphone. And a Pro camera system that takes low-light photography to the next level.  

Raynman1989
Level 1: Cadet

I've got an s20 and recently my network will randomly change from 5g to H+. Previously I would get full strength 5g anywhere in the same area. Also service has once totally dropped out recently  saying insert sim card, restarting my phone fixed that ...

Coronis
Level 1: Cadet

So wanted to switch to a more stable carrier, surely Telstra will have the best right.. Anyways created a Telstra ID, attempted to purchase a SIM-only plan, website will never take me through to purchase it properly, keeps asking me for an account nu ...

Community Manager ashliem Community Manager
Community Manager

The festive season is officially here, and with less than two weeks left of 2020, it’s time to look back at the year that was for CrowdSupport!    

Fortune
Level 2: Rookie

Many months ago I activated the Family Safety feature (under Telstra Broadband Protect) so as there were certain Access Time Restrictions overnight but I now cannot turn that feature off at all. I have spent hours trying to find it both on the Telstr ...

megos77
Level 1: Cadet

Hi, I am asking on behalf of my parents, as they have no internet to ask. They have been having problems with internet connection for months now. They also get nowhere when they call Telstra. They have done troubleshooting but cannot do that either a ...

Community Manager ashliem Community Manager
Community Manager

This article will take you through how to set-up your new Xbox console, and how to activate your Games Pass Ultimate subscription.    

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Sutski74
Level 1: Cadet

Hi  I have just received my Telstra package, which included the box and Foxtel subscription package. how do I connect up to Foxtel? I don’t have username or password? Thanks

Community Manager ashliem Community Manager
Community Manager

In our latest monthly update, we’re introducing new features and updating old ones to make it easier for you to manage your Telstra account.    

Sjontori
Level 1: Cadet

AS A RESULT OF ELECTRICAL STORMS IN THE AREA ON 15/01/2021 THERE ARE NO SOLID BLUE LIGHTS SHOWING ON THE NBN FTTC CONNECTION BOX.  THERE IS NO GREEN LIGHT SHOWING ON THE TELSTRA MODEM FOR WAN/DSLAS A RESULT I AM NO LONGER CONNECTED TO THE NBN AND I A ...

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

Community Manager ashliem Community Manager
Community Manager

Introducing Samsung Galaxy Tab Active3 – available now from Telstra.        

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

TaraMacca
Level 1: Cadet

Hi have a tbox. Where is the PIN?

Community Manager ashliem Community Manager
Community Manager

We’re excited to announce that Xbox Series X and Xbox Series S are available now with Xbox All Access.    

Tezza52
Level 1: Cadet

If you look through Crowd Support it shows that Telstra is terrible with communicating the changes to old boxes. Why is there not a help line that offers real assistance or an Email address that is manned by people who know the product.  

EnragedKaren
Level 1: Cadet

I hope someone from Telstra contacts me, because I am at my wits end here.
I have raised 2 complaints via the form, have had no answers. NOTHING!
My ADLS 2 is running at 1.6mbps to 4mbps, not enough for even the messaging app to work. And LOL that mess ...

Community Manager ashliem Community Manager
Community Manager

Your new window to the world. With a slim design, a vibrant entertainment system, and amazing performance, the new Galaxy Tab A7 is a stylish new companion for your life.        

Dexter1269
Level 1: Cadet

How do I get rid of Broadband Protect? I called Telstra after days on messaging to remove it. I never ordered it. They credited my bill and then re-applied the charge next bill. I have spent all afternoon on messaging again with no luck

Set it & forget it

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