AFL APP NO LONGER WORKING ON IPAD2

[DazzaMurf]

Three games in and I haven't been able to watch one on my Ipad2. Had problems last year until a fix was applied to App. Keeps dropping out, having to sign in with no success. Taken me 20 minutes to log this message and enter name and password six times. Very frustrating. 

App still works on my iPhone 5s for now, but prefer to watch on iPad2. Can we have the app returned to 2018 version which worked.  At very least tell us what devices the app is working on or Not.  This way we waste time attempting to sign in again and again. 

[Jupiter · Accepted solution]

You need to have at least iOS10 running on your device for the app to work.

Unfortunately, Apple stopped supporting the iPad 2 after iOS 9.3.5, so the app won't work on your device.

[aaron_h · Accepted solution]

Hello @DazzaMurf,

Thanks for your message

The AFL Live App requires iOS 10 or above for the App to be supported,

the list of devices and operating systems supported can be found in the terms or the FAQ's.

Unfortunately there will not be any updates/patches released for the AFL App to support iOS 9 devices.

I apologise for this inconvenience 

[DazzaMurf · Accepted solution]

Thanks for the advice. From this I assume AFL in cahoots with Apple. Least TAB and other sports platforms appreciate their customers and design Apps to keep all their customers onboard and happy. I am sure their advertising partners are equally as happy. Unlucky AFL and Telstra big players in terms of sponsorships, but poor in keeping loyal 40 year customers happy. At least put this minimum requirement on details about App and how you have to have a new device to operate. Will consider who will provide my NBN and mobile in my 41st year.

[Home9]

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@DazzaMurf wrote:

Three games in and I haven't been able to watch one on my Ipad2. Had problems last year until a fix was applied to App. Keeps dropping out, having to sign in with no success. Taken me 20 minutes to log this message and enter name and password six times. Very frustrating. 

App still works on my iPhone 5s for now, but prefer to watch on iPad2. Can we have the app returned to 2018 version which worked.  At very least tell us what devices the app is working on or Not.  This way we waste time attempting to sign in again and again. 

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[Home9]

Home9

[aaron_h]

Hello @Home9,

Apologies for your concern regarding the supported devices for the AFL App.

Unfortunately iOS 9 can no longer support the AFL App, and it is not

possible to revert back to the 2018 version.

You can find the list of supported devices in the terms and conditions as

well as the FAQ on the AFL website.

Generally iOS devices running iOS 10 or higher and Android devices 5.0 or higher can

support the AFL Live App.

If there are any further questions or concerns please get back in touch