gregft01
Level 2: Rookie

AFL LIve on Ipad 2 ceased working during 1/4 time Geelong v Freo game

The Geelong v Freo game was streaming on my iPad 2 for the first quarter today - Saturday 3 August 2019.

And now it has ceased to play, and login is requested. When I login and click on "Watch Live" it reverts to the login page. It is going in circles and the live streaming will not open.

The iPad2 is linked by WiFi to my phone and has worked fine until 1/4 time in today's game.

The game is now streaming on my iPhone 5S without problem but it will no longer stream on the iPad2.

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3 REPLIES 3
Support Team
Support Team

Re: AFL LIve on Ipad 2 ceased working during 1/4 time Geelong v Freo game

Hello @gregft01,

 

Apologies for the issues accessing the match on your iPad 2.

 

Can I please ask how you are accessing your AFL Live Pass?

(Do you have a subscription or are you a Telstra Customer?)

 

When you say iPad 2, is it the Air 2 or the original 2? You can find a model number

on the back of the iPad down the bottom if unsure.

 

Which version of iOS is the iPad running? You can find this in settings>about. The minimum

version to support the AFL App is iOS 10.0.

 

Have you tried uninstalling and reinstalling the AFL App?

 

The issue may be related to the Telstra ID used to sign in on the iPad. On the iPhone, open

the AFL App and head to More>Live Pass. Is there an option to link the Live Pass?

If so, enter the Telstra ID and then attempt again on your iPad. If there isn't an option to link, is

the email address listed the one used to sign into the AFL App on the iPad?

 

Once we have some more details we can hopefully resolve the issue

 

 

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gregft01
Level 2: Rookie

Re: AFL LIve on Ipad 2 ceased working during 1/4 time Geelong v Freo game

Hello Aaron_h,

 

It is an original iPad2. I am a Telstra customer using my Telstra login. I use the iPhone5S to link the streaming to the iPad2.

The odd part of the situation is that it has been streaming fine for season 2019, until 1/4 time during the Geelong Freo game on 3 August 2019 when it ceased. Login is requested. When I login and click on "Watch Live" it reverts to the login page. It is going in circles and the live streaming will not open.

Streaming works fine on the iPhone5S.

I was not touching either device when it ceased to work on the iPad.

Support Team
Support Team

Re: AFL LIve on Ipad 2 ceased working during 1/4 time Geelong v Freo game

Hello @gregft01,

 

Thanks for those details.

 

Could you please check what version of iOS your iPad 2 is running?

If it not at least iOS 10.0, it will not support the AFL App, and I'm surprised

it worked at all this season. You can check via settings>general>about.

 

I also asked to please check your Telstra ID is linked to your Live Pass,

as the link may be broken.

 

 On the iPhone, open the AFL App and head to More>Live Pass.

Is there an option to link the Live Pass?

If so, enter the Telstra ID and then attempt again on your iPad.

If there isn't an option to link, is the email address listed the one used to

sign into the AFL App on the iPad?

 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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