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I've signed up for an AFL Live Pass for the first time about 2 weeks ago, but I have a problem with the payment that was due a few days ago.
The free 2 week trial period for my Annual Pass had ended on the 14th of this month and I was scheduled to pay $99.99 on that day. However due to some problems with my bank account and card that had occurred, I received an email saying that the payment had failed and action was required. More specifically, I needed to check/update my payment details. Everything was correct and I have enough funds to pay, but for some reason, the payment is still somehow delayed. It's now been a few days and nothing has happened.
My pass is still active but I'm worried that it will be cancelled due to lack of payment.
What do I do now? Do I wait for another couple of days, or is more action required?
Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass.
I would be happy to look into this for you, I've sent you a private message to request further information.
To access your private messages, please refer to the relevant instructions below:
If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.
If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.