I've signed up for an AFL Live Pass for the first time about 2 weeks ago, but I have a problem with the payment that was due a few days ago.
The free 2 week trial period for my Annual Pass had ended on the 14th of this month and I was scheduled to pay $99.99 on that day. However due to some problems with my bank account and card that had occurred, I received an email saying that the payment had failed and action was required. More specifically, I needed to check/update my payment details. Everything was correct and I have enough funds to pay, but for some reason, the payment is still somehow delayed. It's now been a few days and nothing has happened.
My pass is still active but I'm worried that it will be cancelled due to lack of payment.
What do I do now? Do I wait for another couple of days, or is more action required?
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Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass.
I would be happy to look into this for you, I've sent you a private message to request further information.
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