CrowdSupport®
Support Team
Support Team

AFL Live App Technical issues 13/07/19

Please be aware that the AFL Live App is currently experiencing technical issues.

We are investigating the cause and will provide updates as to the progress.

We apologise for any inconvenience caused.

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19 REPLIES 19
PaleAle
Level 3: Gumshoe

Re: AFL Live App Technical issues 13/07/19

Everyone is aware there is an issue, we want to know if we'll be able to watch the game before it finishes.

Aurnen
Level 3: Gumshoe

Re: AFL Live App Technical issues 13/07/19

We're all fully aware of your consistently terrible service. Let us know exactly how long it will take until we can watch a live game you promise to bring us and then let us know how you will compensate us for the constant technical issues we experience with this terrible app.

luudacrous
Level 2: Rookie

Re: AFL Live App Technical issues 13/07/19

Apology not accepted. Please use my subscription fee that you have taken in advance to help finance your attempt to fix your rubbish app.

DeeKay15
Level 3: Gumshoe

Re: AFL Live App Technical issues 13/07/19

Look I don't pay $17 a month to ensure I can watch just my team games, for it not to work dude. So since I've missed this game, which sounds like a banger via radio, I expect a form of compensation! Cheers!

CG513
Level 2: Rookie

Re: AFL Live App Technical issues 13/07/19

Will this issue be rectified before the match is over? People are getting so sick and tired of the constant telstra technical glitches. 

Thumblz
Level 2: Rookie

Re: AFL Live App Technical issues 13/07/19

This is a joke, don't rush or anything. 

silco69
Level 2: Rookie

Re: AFL Live App Technical issues 13/07/19

They could at least allow us to watch it on our PC's if their stupid app cant work

agj_h1
Level 3: Gumshoe

Re: AFL Live App Technical issues 13/07/19

This isn't the first time this year for AFL outage Telstra....sort yourselves out.

Shane0326
Level 2: Rookie

Re: AFL Live App Technical issues 13/07/19

Come On! I'm sitting at work about to do actual work!

Natedawgg
Level 5: Eagle Eye

Re: AFL Live App Technical issues 13/07/19

Yeah, I don't accept that apology either.

Getting very sick of the football weekend being disturbed by your apps ineptitude. 

You offer nothing more than a half hearted apology and never learn from your mistakes.  Can I suggest that you wait until midweek to release an update, as that is what seems to stop it from working. Release the update during the week, so that you have time to tell if it is a complete brick or not.

This app is a complete farce. If there was another affordable option,  I would have stopped using this piece of **bleep** ages ago.

Essendon2019
Level 1: Cadet

Re: AFL Live App Technical issues 13/07/19

I hope so. Also trying to watch 

Robwheels
Level 2: Rookie

Re: AFL Live App Technical issues 13/07/19

Given you've taken my weekly subscription in advance and I can't actually watch anything, what are you doing about refunding my money? Or do I need to have a chat to my colleagues at the ACCC? 

Shane0326
Level 2: Rookie

Re: AFL Live App Technical issues 13/07/19

Mines working now!

Support Team
Support Team

Re: AFL Live App Technical issues 13/07/19

We have just implemented a potential fix for the issue, can affected users please

close and reopen the AFL App and let us know if you now have access?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Shane0326
Level 2: Rookie

Re: AFL Live App Technical issues 13/07/19

yep all good

agj_h1
Level 3: Gumshoe

Re: AFL Live App Technical issues 13/07/19

Working now for me.  Just in time for ther second half. 

Support Team
Support Team

Re: AFL Live App Technical issues 13/07/19

Thank you for the updates @Shane0326 and @agj_h1

 

We have had no further reports of issues, if anyone is still experiencing technical difficulties,

please let us know for further investigation.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

JanetMelb
Level 1: Cadet

Re: AFL Live App Technical issues 13/07/19

Hi Aaron,

 

Am having difficulties logging into and redeeming my Live Pass (I am a Telstra customer). I have tried all of the trouble shooting suggestions but it is still not letting me log in (tried on my ipad and android mobile). Help would be appreciated as unfortunately there is no technical support phone number for the AFL App (would be a lot easier if there was).

 

Thank you,

 

Janet

Support Team
Support Team

Re: AFL Live App Technical issues 13/07/19

Hello @JanetMelb,

 

Sorry to see there have been some issues accessing your AFL Live Pass.

 

Telstra customers are not required to sign into the AFL App. Opening the AFL App

while connected to Telstra's 4G network, and selecting 'Telstra Customer' will auto-redeem

a free Live Pass. (Or via More>My Account>Live Pass>Telstra Customer)

 

Do both of your devices have active Telstra sim-cards connected to 4G?

 

Here is a video we made of the process, if you are still stuck, at what point is there an issue?

https://tel.st/63jgq

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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