cathh
Level 2: Rookie

AFL Live app not working

Hi I have been to the telstra store, have been online help messages and rang telstra and still cant get it

They reassured me that i can get it free

I can t get it and dont know why i have tried downloading it numerous time

have got a new sim

have the latest software

PLEASE HELP - the season is nearly over!!!!

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES
Level 24: Supreme Being
Level 24: Supreme Being

Re: AFL Live app not working

What model phone/tablet are you trying to use it on? Also (as it's not 100% clear in your post), has the app installed on your device and if so, where does it stop working?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: AFL Live app not working

Hi @cathh

 

Thank you for your post. My apologies for any issues you're experiencing redeeming your AFL Live Pass. 

 

Can you please clarify what happens when you download the AFL Live App? 

Are you having problems with downloading it, or redeeming the live pass for Telstra mobile customers? 

 

What device are you using to try and access the AFL Live App? 

 

If you're able to successfully download the AFL Live App, you need to follow the below steps to redeem the AFL Live Pass 

 

Ensure you are connected to the Telstra Mobile network and redeem your free AFL Live Pass Offer by following the prompts.

1) Open AFL Live App

2) Select your Favourite Team

3) Allow AFL Live App to send notifications

4) Confirm you are Over-18

5) Agree to share location data

6) You will then see a screen which has “Congratulations” and a green “Start Watching Now” button at the bottom. Click this button.

 

You should then be able to access your AFL Live Pass on your mobile device.

 

Please let me know if you're able to complete these steps. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

cathh
Level 2: Rookie

Re: AFL Live app not working

Ok so we keep down loading it but the app freezes does not open
I have an iPhone 10 latest software and using my Telstra data
cathh
Level 2: Rookie

Re: AFL Live app not working

Ok so we keep down loading it but the app freezes does not open
I have an iPhone 10 latest software and using my Telstra data
Level 24: Supreme Being
Level 24: Supreme Being

Re: AFL Live app not working

Have you restarted the phone?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Goodbye Excess Data Charges

Hello New Plans.

Find out more