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Jaaaack
Level 1: Cadet

AFL Live pass subscription

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In May of 2018 I was debited $89.99 for an annual subscription to the AFL Live pass, however when I log in with the AFL app, there seems to be no record of any subscription and asks me to pay for the feature.
1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: AFL Live pass subscription

Hi @Jaaaack

 

Thank you for getting back to me with that information. 

 

As you purchased your subscription via Google Play, please follow the instructions in the below post to restore your subscription and link this to a TelstraID.

https://tel.st/e9e89

 

If you have any further trouble accessing your subscription, please let me know. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team

Re: AFL Live pass subscription

Hi @Jaaaack

 

Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass. 

 

Can you please confirm how the charge for AFL Live Pass appears on your bank statement? (it will be one of the below) 

Telstra Applications Melbourne = Subscribed via Website
GOOGLE *Telstra CorpGOOGLE.COM = In App subscription via Google Play
APPLE ITUNES STORE SYDNEY = In App Subscription via iTunes

 

This will point us in the right direction to assist further with restoring your subscription. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Jaaaack
Level 1: Cadet

Re: AFL Live pass subscription

Thanks for getting back so fast!

 

On my statement it says: 

DEBIT CARD PURCHASE GOOGLE*TELSTRA CORP G.CO HELPPAY AUS

 

Hope this helps

Support Team
Support Team
Accepted Solution

Re: AFL Live pass subscription

Hi @Jaaaack

 

Thank you for getting back to me with that information. 

 

As you purchased your subscription via Google Play, please follow the instructions in the below post to restore your subscription and link this to a TelstraID.

https://tel.st/e9e89

 

If you have any further trouble accessing your subscription, please let me know. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

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