AFL Match Replay not working via the AFL website with my LivePass

[McVic]

Hi, 

I subscribed to AFL LivePass yesterday, and just tried to watch a game from Round 4. I can log in, select the match and click the "Match Replay" button. Then the button says "Now playing", but the game doesn't play. Is there something I can do to fix this?

[Kjorg]

Hi @McVic

Thank you for your post and my apologies for the issues you're experiencing with AFL Live Pass. 

Our team is currently investigating the issue which is effecting Full Match Replays and is working on a fix.

Thank you for your patience.

[McVic]

Ok please let me know when the issue is resolved

[cookie83]

Same thing happening to me.... just a black screen.

[nzmagpie]

Im getting "video error". Grrrr

[McVic]

HAs this been fixed yet? Also, I'm not sure why this was showing as an accepted solution, as nothing has been fixed.

[JohnT52]

Kjorg ... any idea when this will be fixed. Folks have paid money and are getting nothing. I don't see any updates as yet. Some urgency would be nice

[ToneB]

Hi @nzmagpie, @McVic, @JohnT52,

Thanks for your patience whilst we investigated the match replay access. Our team have advised that match replay access via the AFL Website and AFL App is now restored. Thank you for your patience in the meantime.

If you continue to experience issues I would suggest to clear the cache and cookies on your browser and trying again.

Thank you for your assistance.

- ToneB

[JohnT52]

OK Support Team.
I just tried and cannot get video to play.
Yes ... have cleared cache cookies etc.
Windows 10 (64bit)
Latest Firefox Quantum 59.0.2 (64bit)
NBN (FTTN ... 30Mbps is my current download speed ... 24Mbps up)
Are there any tech specs we as users should know about?

[ToneB]

Thanks @JohnT52 and sorry to hear that it's not working for you.

By chance does using another browser (Such as Chrome) or hot spotting from a mobile to your PC (just for testing) make a difference?

In the meantime I will pass on your details to our team to investigate. Can you let us know where in Australia you are located?

Thanks in advance,

- ToneB

[JohnT52]

Yes ... promptly switched to Chrome and found it works there (it wasn't working in any browser last night) so we have made progress. Would be nice if it worked in Firefox as well but I can live with Chrome. Thanks